Helpdesk jobs in Eastern Manila District

Team Leader for Helpdesk (Ortigas) CGI Pasig, National Capital Region, Philippines Position Description The Team Leader for Helpdesk is responsible for managing the overall performance and productivity of the service desk team. This role oversees incident resolution, ensures service level compliance, and maintains high standards of customer satisfaction. The Team Lead provides leadership,...

A global IT service provider in Metro Manila is seeking a BPO Senior Manager to oversee the delivery of helpdesk support operations. In this role, you will ensure adherence to service level agreements and manage a team of helpdesk professionals. The ideal candidate will have over 8 years of experience in service desk operations, excellent leadership skills, and a strong knowledge of ITIL...

Key Responsibilities Team Leadership & Management - Supervise, mentor, and guide the L1 helpdesk team to ensure high performance and service quality. - Manage team scheduling, attendance, task allocation, and workload distribution. - Conduct regular team meetings, performance reviews, and training sessions to enhance skills and productivity. - Monitor service desk metrics (SLA, FCR, AHT, ticket...

IT Helpdesk - Manila, Philippines Location: Philippines, Pasig- Tiendesitas Job category: Information Technology (IT) Language: Transcom is looking for talented individuals like you to join our awesome team! Be the next IT Helpdesk for our Transcom Pasig site. What's in it for YOU! Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are...

We are seeking a skilled Incident Analyst to join our Corporate Systems – Helpdesk and Security team. The successful candidate will be responsible for managing and helping resolving IT incidents using the ServiceNow platform, ensuring minimal business disruption and maintaining high service quality standards. This candidate should be of high moral character and follow Chubb’s SOD policies to...

BENEFITS : Monthly incentives (based on your KPI and attendance) 13th month (annual) Can get all Company promos and discounts Leave credits HMO Annual Performance Rating Programs and rewards recognition Performance Bonus- Based on the Performance Bonus Policy Program Incentives- Program Specific Night Differential Pay Overtime Pay JOB DETAILS : Company Profile: This is an American outsourcing...

TheIT Helpdeskserves as the escalation point of contact for customers seeking technical assistance via phone and email. Performs remote troubleshooting through diagnostic techniques and pertinent questions to offer bests solution to customer based on issue and details provided. This resource manages the ticket handling process for their clients and effectively uses team resources to drive ticket...

A leading outsourcing company in Quezon City is seeking an IT Supervisor to oversee the IT Support team, ensuring top-notch customer service for internal clients. This role involves managing work assignments, conducting performance reviews, and providing expert technical support. The ideal candidate has extensive IT support experience in a supervisory role and a Bachelor's in a technical field. A...

JOB DESCRIPTION:Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system...

Position Summary As a key member of our customer service department, you will play a vital role in ensuring the highest level of satisfaction for our valued pet owners who are part of the client's program. This role involves effective communication, problem-solving skills, a genuine passion for pets' well-being, and a strong focus on customer retention. Key...

We are urgently hiring for a Non-Voice Agent at Metro Manila Sites! One-day Hiring Process! Earn up to 25k monthly! Plus more benefits! This is a limited slot. Apply now!Responsibilities: - Respond to customer inquiries via chat, email, and support tickets in a timely and professional manner. - Provide accurate information and solutions related to products, services, or account issues. - Resolve...

Now hiring for Chat Support - Non Voice Account at Metro Manila Sites! We guarantee you an Easy and Fast One-day hiring process and earn up to 25k monthly plus more benefits! This is a limited slot and urgent hiring, so don't miss this career opportunity. Apply now!Responsibilities: - Respond to customer inquiries via chat, email, and support tickets in a timely and professional manner. -...

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility...

About Us We’ve got an incredible brand -- now we’re busy creating the legend behind it. At hosting.com, we’ve set out to redefine the new standard for what web hosting should be — one that is authentically human, deeply trusted, and built on shared success. Our aim and promise is bold: to become the world’s most trusted hosting company. If you’re eager to contribute your time and talent to...

Join to apply for the BPO Team Lead (Helpdesk) role at NTT DATA North America Referrals increase your chances of interviewing at NTT DATA North America by 2x Key Responsibilities - Supervise, mentor, and guide the L1 helpdesk team to ensure high performance and service quality. - Manage team scheduling, attendance, task allocation, and workload distribution. - Conduct regular team meetings,...

Position Description: The Helpdesk Analyst - Personal Banking delivers exceptional service to customers by understanding their financial needs and providing guidance on products and solutions that are in their best interest. This role supports clients through multiple channels and collaborates with internal partners to ensure a seamless and positive banking experience. Your future duties and...

BENEFITS : 13th month HMO Company laptop provided SSS, Pag-ibig, Philhealth JOB DETAILS : Company Profile: This is a Software Company providing products and services for software and hardware supplies. Handling concerns for their product, managing and maintaining research and design specifications. Position: Mandarin Helpdesk Specialist Location: Caloocan City Schedule: Monday-Friday 9:00am –...

BENEFITS : Monthly incentives (based on your KPI and attendance) 13th month (annual) Can get all Company promos and discounts Leave credits HMO Annual Performance Rating Programs and rewards recognition Performance Bonus- Based on the Performance Bonus Policy Program Incentives- Program Specific Night Differential Pay Overtime Pay JOB DETAILS : Company Profile: This is an American outsourcing...

Position Description: The Lead Consultant – Operations Team Lead is responsible for managing the performance and productivity of the service desk team, overseeing incident resolution, maintaining service levels, and ensuring a high standard of customer satisfaction. They lead by example, providing guidance, support, and coaching to team members to optimize performance and achieve service goals....

A technology solutions provider in Metro Manila is hiring for a BPO Team Lead (Helpdesk). This mid-senior level role involves supervising and mentoring the L1 helpdesk team to ensure high performance and service quality. Candidates should have a Bachelor's degree in IT, along with 3-5 years of IT Service Desk experience and at least 1-2 years in a leadership position. Strong communication and...