Helpdesk jobs in Cebu City

Helpdesk / Customer support Service lead Location: Cebu, Central Visayas, Philippines Qualifications - 7+ years of experience in NOC operations, technical support, or helpdesk environments. Intermediate-level understanding of networking fundamentals (TCP/IP, VLANs, routing, switching, DNS, DHCP). - Basic knowledge of server infrastructure (Windows/Linux OS, virtualization concepts)....

CTC BPO Inc. (FKA: CallTek Center International Inc.) is a call center and a BPO company based in Cebu, Philippines. CTC BPO Inc. is a tailor‑made business processing and technical support provider for the broadband and video/TV industry, specializing in hospitality/MDU markets. We continuously seek highly motivated, energetic, flexible, career‑driven, and most importantly, people‑oriented...

Job Summary: Staff4Me is looking for a highly motivated NOC Helpdesk Analyst (English Speaker) to join our growing team. The successful candidate will be responsible for providing top-notch technical support and monitoring services for our clients' network systems. This role demands excellent communication skills as you will assist users with technical inquiries and issues. Key...

BENEFITS : HMO 13 Month Pay Vacation Leaves Sick Leave Government Mandated Benefits (SSS, Philhealth,Pag-ibig) 1-time relocation assistance JOB DETAILS : Company Profile: This is an American manufacturing company that offers quality products of jewelry and watches. Position: German Luxury Watches Helpdesk Support Industry: Jewelry Manufacturing Company Location: Lapu-Lapu Cebu City Salary: PHP...

Overview Our client is a marketing software company that serves small business owners, primarily financial advisors, and insurance agents. About 40,000 small businesses use our tools to build websites and send out content. Generally, these businesses don’t have marketing departments but are growth-minded enough to know they need to market themselves. We help them do just that. About Our...

A customer support solutions company in Cebu City is seeking a Customer Support Specialist to assist clients through email and live chat. The role requires fluency in English and Latin American Spanish, strong problem-solving skills, and excellent computing abilities. Responsibilities include responding to inquiries and updating profiles in the support system while maintaining a professional...

About the Role We have partnered with a company that is a leader in the provision of Risk and Compliance Auditing and Management services to the built property sector, whose clients are some of the largest corporations in Australia. As a Helpdesk Support Officer, your responsibilities will span a variety of tasks, where each situation will require careful attention, analysis, and effective...

Location: On-site (depending on company policy) Job Type: Full-Time About The RoleWe're seeking a proactive L1 IT Support professional to assist with computer, software, and hardware issues, troubleshoot basic problems, and escalates complex cases, ensuring smooth IT operations and excellent end-user support. Responsibilities Provide first-level technical support for hardware, software, and...

The Procure-to-Pay (P2P) Global Service Delivery Lead is responsible for overseeing the delivery and performance of outsourced procurement and accounts payable operations. The P2P Global Service Management Functional Lead will support the Global Service Delivery Lead and perform the role of the primary liaison at the sub process level between internal stakeholders and EXL COE Leads. This role...

Travel obsessed? Big tech fan? Hey, you’re in good company. If you want to be part of the industry that makes the world go round, then look no further. Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school reunion. While we can’t solve mosquito bites or lost...

Team Leader for Helpdesk (Ortigas) CGI Pasig, National Capital Region, Philippines Position Description The Team Leader for Helpdesk is responsible for managing the overall performance and productivity of the service desk team. This role oversees incident resolution, ensures service level compliance, and maintains high standards of customer satisfaction. The Team Lead provides leadership,...

A dynamic startup in outsourcing solutions is seeking an IT Helpdesk Support to deliver exceptional remote technical support to clients. The ideal candidate will have strong communication skills and a customer-first mindset, along with at least 2 years of IT support experience in a remote environment. This role includes troubleshooting technical issues, assisting with configurations, and...

A global IT service provider in Metro Manila is seeking a BPO Senior Manager to oversee the delivery of helpdesk support operations. In this role, you will ensure adherence to service level agreements and manage a team of helpdesk professionals. The ideal candidate will have over 8 years of experience in service desk operations, excellent leadership skills, and a strong knowledge of ITIL...

A technology services company in Makati City is seeking a candidate with a Bachelor's in Computer Science or equivalent and strong technical troubleshooting abilities. You will monitor helpdesk activities, coordinate preventive maintenance, and update inventory movements. The ideal candidate has 1-3 years of project coordination experience and excellent communication skills. This role requires...

Key Responsibilities Team Leadership & Management - Supervise, mentor, and guide the L1 helpdesk team to ensure high performance and service quality. - Manage team scheduling, attendance, task allocation, and workload distribution. - Conduct regular team meetings, performance reviews, and training sessions to enhance skills and productivity. - Monitor service desk metrics (SLA, FCR, AHT, ticket...

At Kwanii, we’re building more than a company — we’re building a community. We value collaboration, curiosity, and people who are passionate about what they do. Whether you’re just starting your career or looking for your next big move, you’ll find opportunities here to grow, learn, and make an impact. Review our open positions and apply to the positions that match your qualifications. TheIT...

Description The Procure-to-Pay (P2P) Global Service Delivery Lead is responsible for overseeing the delivery and performance of outsourced procurement and accounts payable operations. The P2P Global Service Management Functional Lead will support the Global Service Delivery Lead and perform the role of the primary liaison at the sub process level between internal stakeholders and EXL COE Leads....

Location: On-site (depending on company policy) Job Type: Full-Time About The Role We're seeking a proactive L1 IT Support professional to assist with computer, software, and hardware issues, troubleshoot basic problems, and escalates complex cases, ensuring smooth IT operations and excellent end-user support. Responsibilities - Provide first-level technical support for hardware, software,...

A leading BPO company in Cebu City is seeking an experienced IT Helpdesk Manager to oversee operations and a team of 50 engineers. The ideal candidate should have a background in engineering, at least five years in a managerial role within the IT-BPO industry, and possess excellent communication skills. The role requires on-site work with flexibility for night shifts, weekends, and holidays,...

An IT Services company is seeking a Helpdesk / Customer Support Service Lead to oversee network and application health. This role requires 7+ years of experience in NOC or technical support, a strong understanding of networking fundamentals, and solid communication skills. Candidates should be proactive and ready to work rotational shifts. The position offers full-time employment with an emphasis...