Helpdesk jobs

About the Role We have partnered with a company that is a leader in the provision of Risk and Compliance Auditing and Management services to the built property sector, whose clients are some of the largest corporations in Australia. As a Helpdesk Support Officer, your responsibilities will span a variety of tasks, where each situation will require careful attention, analysis, and effective...

Location: On-site (depending on company policy) Job Type: Full-Time About The RoleWe're seeking a proactive L1 IT Support professional to assist with computer, software, and hardware issues, troubleshoot basic problems, and escalates complex cases, ensuring smooth IT operations and excellent end-user support. Responsibilities Provide first-level technical support for hardware, software, and...

The Procure-to-Pay (P2P) Global Service Delivery Lead is responsible for overseeing the delivery and performance of outsourced procurement and accounts payable operations. The P2P Global Service Management Functional Lead will support the Global Service Delivery Lead and perform the role of the primary liaison at the sub process level between internal stakeholders and EXL COE Leads. This role...

Travel obsessed? Big tech fan? Hey, you’re in good company. If you want to be part of the industry that makes the world go round, then look no further. Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school reunion. While we can’t solve mosquito bites or lost...

Travel obsessed? Big tech fan? Hey, you’re in good company. If you want to be part of the industry that makes the world go round, then look no further. Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school reunion. While we can’t solve mosquito bites or lost...

Helpdesk / Customer support Service lead Location: Cebu, Central Visayas, Philippines Qualifications - 7+ years of experience in NOC operations, technical support, or helpdesk environments. Intermediate-level understanding of networking fundamentals (TCP/IP, VLANs, routing, switching, DNS, DHCP). - Basic knowledge of server infrastructure (Windows/Linux OS, virtualization concepts)....

Team Leader for Helpdesk (Ortigas) CGI Pasig, National Capital Region, Philippines Position Description The Team Leader for Helpdesk is responsible for managing the overall performance and productivity of the service desk team. This role oversees incident resolution, ensures service level compliance, and maintains high standards of customer satisfaction. The Team Lead provides leadership,...

A dynamic startup in outsourcing solutions is seeking an IT Helpdesk Support to deliver exceptional remote technical support to clients. The ideal candidate will have strong communication skills and a customer-first mindset, along with at least 2 years of IT support experience in a remote environment. This role includes troubleshooting technical issues, assisting with configurations, and...

A global IT service provider in Metro Manila is seeking a BPO Senior Manager to oversee the delivery of helpdesk support operations. In this role, you will ensure adherence to service level agreements and manage a team of helpdesk professionals. The ideal candidate will have over 8 years of experience in service desk operations, excellent leadership skills, and a strong knowledge of ITIL...

A technology services company in Makati City is seeking a candidate with a Bachelor's in Computer Science or equivalent and strong technical troubleshooting abilities. You will monitor helpdesk activities, coordinate preventive maintenance, and update inventory movements. The ideal candidate has 1-3 years of project coordination experience and excellent communication skills. This role requires...

CTC BPO Inc. (FKA: CallTek Center International Inc.) is a call center and a BPO company based in Cebu, Philippines. CTC BPO Inc. is a tailor‑made business processing and technical support provider for the broadband and video/TV industry, specializing in hospitality/MDU markets. We continuously seek highly motivated, energetic, flexible, career‑driven, and most importantly, people‑oriented...

Key Responsibilities Team Leadership & Management - Supervise, mentor, and guide the L1 helpdesk team to ensure high performance and service quality. - Manage team scheduling, attendance, task allocation, and workload distribution. - Conduct regular team meetings, performance reviews, and training sessions to enhance skills and productivity. - Monitor service desk metrics (SLA, FCR, AHT, ticket...

At Kwanii, we’re building more than a company — we’re building a community. We value collaboration, curiosity, and people who are passionate about what they do. Whether you’re just starting your career or looking for your next big move, you’ll find opportunities here to grow, learn, and make an impact. Review our open positions and apply to the positions that match your qualifications. TheIT...

About the Company Our client is not your average IT company, they are a team of passionate tech wizards who love solving problems, streamlining business operations, and delivering top-notch IT solutions that make life easier. They believe IT should be affordable, stress-free, and tailored to your needs. That’s why they take a proactive approach to IT management, ensuring that your business runs...

Join to apply for the BPO Team Lead (Helpdesk) role at NTT DATA North America Referrals increase your chances of interviewing at NTT DATA North America by 2x Key Responsibilities - Supervise, mentor, and guide the L1 helpdesk team to ensure high performance and service quality. - Manage team scheduling, attendance, task allocation, and workload distribution. - Conduct regular team meetings,...

Description The Procure-to-Pay (P2P) Global Service Delivery Lead is responsible for overseeing the delivery and performance of outsourced procurement and accounts payable operations. The P2P Global Service Management Functional Lead will support the Global Service Delivery Lead and perform the role of the primary liaison at the sub process level between internal stakeholders and EXL COE Leads....

Location: On-site (depending on company policy) Job Type: Full-Time About The Role We're seeking a proactive L1 IT Support professional to assist with computer, software, and hardware issues, troubleshoot basic problems, and escalates complex cases, ensuring smooth IT operations and excellent end-user support. Responsibilities - Provide first-level technical support for hardware, software,...

OnSpot is a dynamic startup specializing in cutting-edge outsourcing solutions, with a particular focus on the logistics industry. While logistics remains our core expertise, we extend our services across a variety of sectors, providing innovative solutions to meet diverse outsourcing needs. At OnSpot, we pride ourselves on our commitment to exceptional customer service and building strong,...

An IT Services company is seeking a Helpdesk / Customer Support Service Lead to oversee network and application health. This role requires 7+ years of experience in NOC or technical support, a strong understanding of networking fundamentals, and solid communication skills. Candidates should be proactive and ready to work rotational shifts. The position offers full-time employment with an emphasis...

A technology solutions provider in Metro Manila is hiring for a BPO Team Lead (Helpdesk). This mid-senior level role involves supervising and mentoring the L1 helpdesk team to ensure high performance and service quality. Candidates should have a Bachelor's degree in IT, along with 3-5 years of IT Service Desk experience and at least 1-2 years in a leadership position. Strong communication and...