Helpdesk jobs in Quezon City

A technology solutions provider in Metro Manila is hiring for a BPO Team Lead (Helpdesk). This mid-senior level role involves supervising and mentoring the L1 helpdesk team to ensure high performance and service quality. Candidates should have a Bachelor's degree in IT, along with 3-5 years of IT Service Desk experience and at least 1-2 years in a leadership position. Strong communication and...

Key ResponsibilitiesTeam Leadership & Management Supervise, mentor, and guide the L1 helpdesk team to ensure high performance and service quality. Manage team scheduling, attendance, task allocation, and workload distribution. Conduct regular team meetings, performance reviews, and training sessions to enhance skills and productivity. Monitor service desk metrics (SLA, FCR, AHT, ticket...

BENEFITS : Monthly incentives (based on your KPI and attendance) 13th month (annual) Can get all Company promos and discounts Leave credits HMO Annual Performance Rating Programs and rewards recognition Performance Bonus- Based on the Performance Bonus Policy Program Incentives- Program Specific Night Differential Pay Overtime Pay JOB DETAILS : Company Profile: This is an American outsourcing...

TheIT Helpdeskserves as the escalation point of contact for customers seeking technical assistance via phone and email. Performs remote troubleshooting through diagnostic techniques and pertinent questions to offer bests solution to customer based on issue and details provided. This resource manages the ticket handling process for their clients and effectively uses team resources to drive ticket...

About the Role We have partnered with a company that is a leader in the provision of Risk and Compliance Auditing and Management services to the built property sector, whose clients are some of the largest corporations in Australia. As a Helpdesk Support Officer, your responsibilities will span a variety of tasks, where each situation will require careful attention, analysis, and effective...

The Procure-to-Pay (P2P) Global Service Delivery Lead is responsible for overseeing the delivery and performance of outsourced procurement and accounts payable operations. Key Responsibilities Service Delivery Management Monitor and drive daily operation performance through metrics and feedback channels for lessons learned and improvements. Drive the resolution of operational recurring...

DescriptionThe Procure-to-Pay (P2P) Global Service Delivery Lead is responsible for overseeing the delivery and performance of outsourced procurement and accounts payable operations. The P2P Global Service Management Functional Lead will support the Global Service Delivery Lead and perform the role of the primary liaison at the sub process level between internal stakeholders and EXL COE Leads....

Travel obsessed? Big tech fan? Hey, you’re in good company. If you want to be part of the industry that makes the world go round, then look no further. Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school reunion. While we can’t solve mosquito bites or lost...

CTC BPO Inc. (FKA: CallTek Center International Inc.) is a call center and a BPO company based in Cebu, Philippines. CTC BPO Inc. is a tailor‑made business processing and technical support provider for the broadband and video/TV industry, specializing in hospitality/MDU markets. We continuously seek highly motivated, energetic, flexible, career‑driven, and most importantly, people‑oriented...

An IT Services company is seeking a Helpdesk / Customer Support Service Lead to oversee network and application health. This role requires 7+ years of experience in NOC or technical support, a strong understanding of networking fundamentals, and solid communication skills. Candidates should be proactive and ready to work rotational shifts. The position offers full-time employment with an emphasis...

Team Leader for Helpdesk (Ortigas)CGI Pasig, National Capital Region, Philippines Position Description The Team Leader for Helpdesk is responsible for managing the overall performance and productivity of the service desk team. This role oversees incident resolution, ensures service level compliance, and maintains high standards of customer satisfaction. The Team Lead provides leadership,...

A technology services company in Makati City is seeking a candidate with a Bachelor's in Computer Science or equivalent and strong technical troubleshooting abilities. You will monitor helpdesk activities, coordinate preventive maintenance, and update inventory movements. The ideal candidate has 1-3 years of project coordination experience and excellent communication skills. This role requires...

Support Services Group is seeking a talented and dedicated Helpdesk Associate to join our International Gaming Account. What You Will Do: - Be the first point of contact for our valued customers, addressing their queries and concerns with a focus on prompt and effective solutions. - Utilize your excellent communication skills to convey solutions clearly and concisely to customers, ensuring they...

POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a skilled IT Helpdesk Specialist to join our IT support team. The ideal candidate...

Join to apply for the BPO Team Lead (Helpdesk) role at NTT DATA North America Referrals increase your chances of interviewing at NTT DATA North America by 2x Key Responsibilities Supervise, mentor, and guide the L1 helpdesk team to ensure high performance and service quality. Manage team scheduling, attendance, task allocation, and workload distribution. Conduct regular team meetings,...

A leading BPO company in Cebu City is seeking an experienced IT Helpdesk Manager to oversee operations and a team of 50 engineers. The ideal candidate should have a background in engineering, at least five years in a managerial role within the IT-BPO industry, and possess excellent communication skills. The role requires on-site work with flexibility for night shifts, weekends, and holidays,...

Helpdesk / Customer support Service leadLocation: Cebu, Central Visayas, Philippines Qualifications 7+ years of experience in NOC operations, technical support, or helpdesk environments. Intermediate-level understanding of networking fundamentals (TCP/IP, VLANs, routing, switching, DNS, DHCP). Basic knowledge of server infrastructure (Windows/Linux OS, virtualization concepts). Familiarity...

BENEFITS : 13th month HMO Company laptop provided SSS, Pag-ibig, Philhealth JOB DETAILS : Company Profile: This is a Software Company providing products and services for software and hardware supplies. Handling concerns for their product, managing and maintaining research and design specifications. Position: Mandarin Helpdesk Specialist Location: Caloocan City Schedule: Monday-Friday 9:00am –...

About the Role We have partnered with a company that is a leader in the provision of Risk and Compliance Auditing and Management services to the built property sector, whose clients are some of the largest corporations in Australia. As a Helpdesk Support Officer, your responsibilities will span a variety of tasks, where each situation will require careful attention, analysis, and effective...

BENEFITS : Monthly incentives (based on your KPI and attendance) 13th month (annual) Can get all Company promos and discounts Leave credits HMO Annual Performance Rating Programs and rewards recognition Performance Bonus- Based on the Performance Bonus Policy Program Incentives- Program Specific Night Differential Pay Overtime Pay JOB DETAILS : Company Profile: This is an American outsourcing...