IT Helpdesk jobs in Quezon City

A technology solutions provider in Metro Manila is hiring for a BPO Team Lead (Helpdesk). This mid-senior level role involves supervising and mentoring the L1 helpdesk team to ensure high performance and service quality. Candidates should have a Bachelor's degree in IT, along with 3-5 years of IT Service Desk experience and at least 1-2 years in a leadership position. Strong communication and...

TheIT Helpdeskserves as the escalation point of contact for customers seeking technical assistance via phone and email. Performs remote troubleshooting through diagnostic techniques and pertinent questions to offer bests solution to customer based on issue and details provided. This resource manages the ticket handling process for their clients and effectively uses team resources to drive ticket...

CTC BPO Inc. (FKA: CallTek Center International Inc.) is a call center and a BPO company based in Cebu, Philippines. CTC BPO Inc. is a tailor‑made business processing and technical support provider for the broadband and video/TV industry, specializing in hospitality/MDU markets. We continuously seek highly motivated, energetic, flexible, career‑driven, and most importantly, people‑oriented...

An IT Services company is seeking a Helpdesk / Customer Support Service Lead to oversee network and application health. This role requires 7+ years of experience in NOC or technical support, a strong understanding of networking fundamentals, and solid communication skills. Candidates should be proactive and ready to work rotational shifts. The position offers full-time employment with an emphasis...

POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a skilled IT Helpdesk Specialist to join our IT support team. The ideal candidate...

IT Helpdesk - Manila, Philippines Location: Philippines, Pasig- Tiendesitas Job category: Information Technology (IT) Language: Transcom is looking for talented individuals like you to join our awesome team! Be the next IT Helpdesk for our Transcom Pasig site. What's in it for YOU! Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are...

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech,...

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail,...

Job Title: IT Helpdesk Support Specialist Location: Onsite at our Makati Office (One Ayala) Are you a tech-savvy professional with a passion for solving problems and delivering exceptional customer service? We’re looking for an enthusiastic IT Helpdesk Support Specialist to join our dynamic team in the heart of Makati. In this role, you’ll be the first point of contact for technical issues,...

The IT Helpdesk role encompasses overseeing and maintaining the client’s technology systems to ensure smooth operations. This includes troubleshooting and resolving tech-related issues while providing crucial support to digital operations, contributing to the client’s continued technological success in the industry. Responsibilities : Serve as the first point of contact for customers seeking...

A technology services company in Makati City is seeking a candidate with a Bachelor's in Computer Science or equivalent and strong technical troubleshooting abilities. You will monitor helpdesk activities, coordinate preventive maintenance, and update inventory movements. The ideal candidate has 1-3 years of project coordination experience and excellent communication skills. This role requires...

Key ResponsibilitiesTeam Leadership & Management Supervise, mentor, and guide the L1 helpdesk team to ensure high performance and service quality. Manage team scheduling, attendance, task allocation, and workload distribution. Conduct regular team meetings, performance reviews, and training sessions to enhance skills and productivity. Monitor service desk metrics (SLA, FCR, AHT, ticket...

BENEFITS : Monthly incentives (based on your KPI and attendance) 13th month (annual) Can get all Company promos and discounts Leave credits HMO Annual Performance Rating Programs and rewards recognition Performance Bonus- Based on the Performance Bonus Policy Program Incentives- Program Specific Night Differential Pay Overtime Pay JOB DETAILS : Company Profile: This is an American outsourcing...

A technology service provider in the Philippines is seeking an IT Helpdesk professional to provide technical support and manage IT documentation. This role includes troubleshooting hardware and software issues, managing procurement records, and coordinating equipment issuance. Ideal candidates should possess a high school diploma and be skilled in customer service and organizational tasks. This...

OverviewSnapscale is seeking an IT Helpdesk professional to provide administrative and first-line technical support to the IT department. This role manages IT procurement documentation, inventory and asset records, and equipment issuance and returns in coordination with Procurement, Finance, and Human Resources. The position also serves as the initial point of contact for users, troubleshooting...

Join to apply for the BPO Team Lead (Helpdesk) role at NTT DATA North America Referrals increase your chances of interviewing at NTT DATA North America by 2x Key Responsibilities Supervise, mentor, and guide the L1 helpdesk team to ensure high performance and service quality. Manage team scheduling, attendance, task allocation, and workload distribution. Conduct regular team meetings,...

A leading BPO company in Cebu City is seeking an experienced IT Helpdesk Manager to oversee operations and a team of 50 engineers. The ideal candidate should have a background in engineering, at least five years in a managerial role within the IT-BPO industry, and possess excellent communication skills. The role requires on-site work with flexibility for night shifts, weekends, and holidays,...

POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a skilled IT Helpdesk Specialist to join our IT support team. The ideal candidate...

BENEFITS : 13th month HMO Company laptop provided SSS, Pag-ibig, Philhealth JOB DETAILS : Company Profile: This is a Software Company providing products and services for software and hardware supplies. Handling concerns for their product, managing and maintaining research and design specifications. Position: Mandarin Helpdesk Specialist Location: Caloocan City Schedule: Monday-Friday 9:00am –...

BENEFITS : Monthly incentives (based on your KPI and attendance) 13th month (annual) Can get all Company promos and discounts Leave credits HMO Annual Performance Rating Programs and rewards recognition Performance Bonus- Based on the Performance Bonus Policy Program Incentives- Program Specific Night Differential Pay Overtime Pay JOB DETAILS : Company Profile: This is an American outsourcing...