IT Helpdesk jobs in Capital District

Job Title: L3 IT Helpdesk Support Agent Overview: We are seeking a proactive and customer-focused Helpdesk Technician to join our IT support team. This role is responsible for providing first/second-level technical support through both our ticketing system and live chat. You will handle a variety of IT requests, including remote support, VoIP system troubleshooting, and hardware/software...

Job Description: - Serve as the first point of contact for customers seeking technical assistance over the phone or email - Perform troubleshooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue and details provided by customers - Walk the customer through the problem-solving process - Direct unresolved issues to the next level of support...

A leading IT managed services provider in Metro Manila seeks a Senior Technical Lead who excels in both technical and leadership roles. This position requires mentoring junior staff and overseeing support operations while providing high-level technical solutions. A strong background in Windows administration and proven client communication skills are mandatory. Join a dynamic team that emphasizes...

Travel obsessed? Big tech fan? Hey, you’re in good company. If you want to be part of the industry that makes the world go round, then look no further. Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school reunion. While we can’t solve mosquito bites or lost...

We are seeking a highly motivated and customer-focused IT Helpdesk Technician to provide exceptional technical support to our employees. The ideal candidate will be a proactive problem-solver with a strong understanding of IT fundamentals and a passion for delivering excellent service. You will be the first point of contact for IT-related issues, ensuring timely and effective resolutions to keep...

Summary Our recruitment firm services clients in the United States and we have multiple roles open at the present time for offshore/Remote IT Helpdesk Support Level II Technicians for Managed Services Providers (MSPs). To qualify for this opportunity, you will need to have a track record of understanding in business desktop and server technologies that include: Windows 10 workstations, Windows...

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our...

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a IT Support & Systems Administrator to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. Key Responsibilities: - Provide Level 1 and Level 2 technical support for...

Frontier is a subsidiary of Fresh Prints . Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier .At Frontier, we...

The System and Network Engineer is responsible for overseeing, managing, and maintaining IT infrastructure across multiple client environments. This role involves providing technical expertise in system and network administration to ensure seamless operation and security of both on-premises and cloud-based systems. The System and Network Administrator will manage a broad range of systems,...

Join to apply for the Automation Developer role at Nordic Global Join to apply for the Automation Developer role at Nordic Global Get AI-powered advice on this job and more exclusive features. Make a difference. Be happy. Grow your career. The Role The UIPath automation developer supports design, build, testing and troubleshooting for intelligent process automations for Nordic Clients. This...

- Manage Contact Center solutions for RingCentral's internal business unit Build and Deploy interactive voice response (IVR) call flows based on business requirements Diagnose and resolve technical issues related to UCaaS platforms,including voice, video, and messaging services. Provide timely and accurate responses to customer inquiries and support requests. Troubleshoot network connectivity,...

Job SummaryCome and join us at Avid as a Site Reliability Engineer (Remote, Philippines), where you will play a key role in ensuring the reliability, performance, and scalability of our cloud infrastructure and production systems. You’ll work closely with cross‑functional engineering teams to design resilient architectures, automate deployments, and deliver a highly available platform. What...

About Tala At Tala, we’re applying advanced technology and human creativity to solve what legacy institutions can’t or won't. We are a global financial infrastructure company on a mission to unleash the economic power of the global majority, recognizing that today’s financial infrastructure doesn’t work for most of the world’s population. We’re the first and only platform to combine the...

About the Company Our client is not your average IT company, they are a team of passionate tech wizards who love solving problems, streamlining business operations, and delivering top-notch IT solutions that make life easier. They believe IT should be affordable, stress-free, and tailored to your needs. That’s why they take a proactive approach to IT management, ensuring that your business runs...

Come and join us at Avid as a Site Reliability Engineer (Remote, Philippines), where you will play a key role in ensuring the reliability, performance, and scalability of our cloud infrastructure and production systems. You’ll work closely with cross-functional engineering teams to design resilient architectures, automate deployments, and deliver a highly available platform. Champion and...

The System and Network Administrator is responsible for overseeing, managing, and maintaining IT infrastructure across multiple client environments. This role involves providing technical expertise in system and network administration to ensure seamless operation and security of both on-premises and cloud-based systems. The ideal candidate will possess strong hands-on experience with Microsoft...

We're looking for GDS specialists to provide guidance and technical support to our frontline customer service across the full Travelport range. Travel obsessed? Big tech fan? Hey, you’re in good company. If you want to be part of the industry that makes the world go round, then look no further. Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is...

Travel obsessed? Big tech fan? Hey, you’re in good company. If you want to be part of the industry that makes the world go round, then look no further. Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school reunion. While we can’t solve mosquito bites or lost...

Travel obsessed? Big tech fan? Hey, you’re in good company. If you want to be part of the industry that makes the world go round, then look no further. Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school reunion. While we can’t solve mosquito bites or lost...