IT Helpdesk jobs in Eastern Manila District

A technology solutions provider in Metro Manila is hiring for a BPO Team Lead (Helpdesk). This mid-senior level role involves supervising and mentoring the L1 helpdesk team to ensure high performance and service quality. Candidates should have a Bachelor's degree in IT, along with 3-5 years of IT Service Desk experience and at least 1-2 years in a leadership position. Strong communication and...

IT Helpdesk - Manila, Philippines Location: Philippines, Pasig- Tiendesitas Job category: Information Technology (IT) Language: Transcom is looking for talented individuals like you to join our awesome team! Be the next IT Helpdesk for our Transcom Pasig site. What's in it for YOU! Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are...

TheIT Helpdeskserves as the escalation point of contact for customers seeking technical assistance via phone and email. Performs remote troubleshooting through diagnostic techniques and pertinent questions to offer bests solution to customer based on issue and details provided. This resource manages the ticket handling process for their clients and effectively uses team resources to drive ticket...

A leading outsourcing company in Quezon City is seeking an IT Supervisor to oversee the IT Support team, ensuring top-notch customer service for internal clients. This role involves managing work assignments, conducting performance reviews, and providing expert technical support. The ideal candidate has extensive IT support experience in a supervisory role and a Bachelor's in a technical field. A...

Team Leader for Helpdesk (Ortigas) CGI Pasig, National Capital Region, Philippines Position Description The Team Leader for Helpdesk is responsible for managing the overall performance and productivity of the service desk team. This role oversees incident resolution, ensures service level compliance, and maintains high standards of customer satisfaction. The Team Lead provides leadership,...

Key Responsibilities Team Leadership & Management - Supervise, mentor, and guide the L1 helpdesk team to ensure high performance and service quality. - Manage team scheduling, attendance, task allocation, and workload distribution. - Conduct regular team meetings, performance reviews, and training sessions to enhance skills and productivity. - Monitor service desk metrics (SLA, FCR, AHT, ticket...

We are seeking a skilled Incident Analyst to join our Corporate Systems – Helpdesk and Security team. The successful candidate will be responsible for managing and helping resolving IT incidents using the ServiceNow platform, ensuring minimal business disruption and maintaining high service quality standards. This candidate should be of high moral character and follow Chubb’s SOD policies to...

BENEFITS : Monthly incentives (based on your KPI and attendance) 13th month (annual) Can get all Company promos and discounts Leave credits HMO Annual Performance Rating Programs and rewards recognition Performance Bonus- Based on the Performance Bonus Policy Program Incentives- Program Specific Night Differential Pay Overtime Pay JOB DETAILS : Company Profile: This is an American outsourcing...

JOB DESCRIPTION:Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system...

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IT Support Engineer at Exclusive Networks Company Overview Exclusive Networks is the global cybersecurity go‑to‑market specialist that provides partners and end‑customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global...

Join to apply for the IT Infrastructure Engineer role at MicroSourcing Discover your 100% YOU with MicroSourcing! Position: IT Infrastructure Engineer Location: Eastwood, Libis, Quezon City Work setup & shift: Hybrid | Night shift Why join MicroSourcing You’ll Have: - Competitive Rewards: Enjoy above‑market compensation, healthcare coverage on day one, plus one or more dependents, paid...

WNS Quezon City, National Capital Region, Philippines Why Join Us? We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of Outperformance, engagement, celebration and enjoy wide variety of best in class benefits including...

A global IT service provider in Metro Manila is seeking a BPO Senior Manager to oversee the delivery of helpdesk support operations. In this role, you will ensure adherence to service level agreements and manage a team of helpdesk professionals. The ideal candidate will have over 8 years of experience in service desk operations, excellent leadership skills, and a strong knowledge of ITIL...

A leading technology services company in Quezon City is seeking a dedicated Team Lead for their IT Service Desk. The role encompasses supervising the helpdesk team, ensuring high-quality service delivery, and implementing process improvements. Ideal candidates will have a Bachelor’s degree in IT or Computer Science, along with 3–5 years of related experience, and strong leadership and...

Position Description: The Lead Consultant – Operations Team Lead is responsible for managing the performance and productivity of the service desk team, overseeing incident resolution, maintaining service levels, and ensuring a high standard of customer satisfaction. They lead by example, providing guidance, support, and coaching to team members to optimize performance and achieve service goals....

BENEFITS : 13th month HMO Company laptop provided SSS, Pag-ibig, Philhealth JOB DETAILS : Company Profile: This is a Software Company providing products and services for software and hardware supplies. Handling concerns for their product, managing and maintaining research and design specifications. Position: Mandarin Helpdesk Specialist Location: Caloocan City Schedule: Monday-Friday 9:00am –...

BENEFITS : Monthly incentives (based on your KPI and attendance) 13th month (annual) Can get all Company promos and discounts Leave credits HMO Annual Performance Rating Programs and rewards recognition Performance Bonus- Based on the Performance Bonus Policy Program Incentives- Program Specific Night Differential Pay Overtime Pay JOB DETAILS : Company Profile: This is an American outsourcing...

A leading IT services provider is seeking a skilled team leader for its support desk in Quezon City. The ideal candidate will manage a team of L1 helpdesk technicians, ensuring exceptional service quality while monitoring key performance metrics. A strong background in IT service management, along with excellent communication and leadership skills, is essential. This role requires a proactive...

Join to apply for the BPO Team Lead (Helpdesk) role at NTT DATA North America Referrals increase your chances of interviewing at NTT DATA North America by 2x Key Responsibilities - Supervise, mentor, and guide the L1 helpdesk team to ensure high performance and service quality. - Manage team scheduling, attendance, task allocation, and workload distribution. - Conduct regular team meetings,...