Workforce Manager jobs in Davao

A leading outsourcing company in the Philippines is looking for a Director of Workforce Management to lead strategic direction in workforce planning and operations. The ideal candidate will have at least 3 years of experience in a contact center, particularly in banking or financial services. This permanent work-from-home role offers competitive pay, extensive benefits including health coverage...

Overview Employment Type: Full-Time, Permanent (Direct Hire) Work Setup & Location: Hybrid (2-3 days onsite per week) - Clark, Pampanga Work Schedule: Weekdays; Flexible Mid Shift (11 AM - 8 PM) About the Job We are looking for an experienced and strategic Deployment Manager to join our client's team and lead workforce deployment and planning across multiple service lines. In this role, you...

The Workforce Management Officer is responsible in submitting timely forecasted work volumes, using historical call arrival patterns, business growth, shrinkage factors, work volumes due to holidays, payroll days, upcoming promos/campaigns, and new products/system launches. He/She will also report to the Senior Workforce Officer daily and weekly the forecast performance and make necessary...

A leading customer experience provider in the Philippines is seeking a Workforce Specialist for their Davao site. The role focuses on tactical forecasting, staffing, and scheduling processes across the account. Ideal candidates will have 1-2 years of experience in workforce management, excellent organizational skills, and familiarity with WFM tools such as Tymeshift. Proficiency in Google Sheets...

• Analyze information databases, historical data, and real-time information to create recommendations to improve daily objectives within the production team. • Monitor, maintain, and track inbound service level goals, department expectations, and employee adherence. • Provide ad hoc reporting as needed to show adherence to scheduled events within site. • Assist in skilling and/or provide data to...

Job Description About the Role We are seeking a highly analytical, detail-oriented Quality & Workforce Analyst to support the performance and operational efficiency of our B2C Customer Support team. This hybrid role combines the responsibilities of evaluating agent quality with managing workforce planning and staffing readiness. The ideal candidate will bring deep knowledge of contact center...

Location: Maa, Davao Del Sur (Full Onsite) Work Schedule: Monday to Friday | 8am to 6pm The Sales Manager is responsible for achieving the sales targets of the assigned group and managing the performance and development of Sales Engineers. This role ensures the effective implementation of sales strategies, customer relationship management, and team leadership to drive overall business...

SERVICE DELIVERY MANAGER Location: Clark, Pampanga Shift: Monday to Friday, 7:00 AM to 4:00 PM PH Time Arrangement: Onsite, Full Time Experience Required: Minimum of 5 years of experience in operations management, accounts payable, or billing functions. Unlock your potential! At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and...

About TaskUs TaskUs is a provider of outsourced digital services and next‑generation customer experience to fast‑growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud‑based infrastructure, TaskUs serves clients in the fastest‑growing sectors, including social media, e‑commerce, gaming, streaming media, food delivery, ride‑sharing, HiTech,...

- Oversee daily operations of a healthcare account, ensuring performance targets and service level agreements (SLAs) are met or exceeded. - Lead, coach, and develop team leaders and frontline staff to foster a high-performing and customer-centric culture. - Monitor key metrics (e.g., AHT, CSAT, Quality, Compliance) and implement data-driven strategies for improvement. - Ensure compliance...

Job Description - Senior Manager, Licensing (0491M) Senior Manager, Licensing Your potential has a place here with TTEC’s award‑winning employment experience. As a Senior Manager, Licensing working onsite in Cainta or Araneta, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to...

Join to apply for the Process Improvement Manager role at TTEC As a Process Improvement Manager working remotely in Manila, Philippines, you’ll be part of bringing humanity to business. What You’ll Do - Develop and maintain reports that enable the management of continuous performance improvement and operational excellence - Monitor and maintain improvements via robust Control Planning and...

- Project Management: Oversee and manage the day-to-day operations of the construction site, ensuring the project is on schedule, within budget, and meets quality standards. - Team Supervision: Lead and supervise on-site staff, including workers, contractors, and subcontractors. Provide guidance, support, and resolve any issues that arise. - Health & Safety: Ensure all health and safety...

Job Description - Manager, Service Delivery (0499L) Manager, Service Delivery Service Delivery Manager TTEC is seeking a seasoned Service Delivery Manager to join our Customer Care team. We help bring technology and human connections together to deliver amazing customer experiences every time. We need you - our next Service Delivery Manager - to help us continually find ways to exceed...

Workforce Management Director | Permanent WFH | Up to PHP200K This range is provided by Emapta Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Lead the Strategy Behind Every Successful Customer Interaction In high-performing financial services, timing, talent, and trust matter. Our client, iCash , is a modern...

Sr. Manager, People & Culture Digital Transformation (047FW) Your potential has a place here with TTEC’s award-winning employment experience. As a Sr. Manager, People & Culture Digital Transformation working remotely in Metro Manila, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and...

Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be a Workforce Specialist for our Awesome CX by Transcom Davao site. This role will focus on creating/implementations/communication/recommending/maintaining forecasting, staffing, scheduling, service levels, and reporting processes, policies, and tools across the entire account. Creates and communicates...

Job Description - Process Improvement Manager (0483G) Process Improvement Manager Your potential has a place here with TTEC’s award-winning employment experience. As a Process Improvement Manager working remotely in Manila, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great...

Location: Maa, Davao Del Sur (Full Onsite) Work Schedule: Monday to Friday | 8am to 6pm The Sales Manager is responsible for achieving the sales targets of the assigned group and managing the performance and development of Sales Engineers. This role ensures the effective implementation of sales strategies, customer relationship management, and team leadership to drive overall business...

A leading consulting firm is seeking an experienced Deployment Manager to drive workforce deployment and planning. This pivotal role involves aligning business priorities with people strategies, making data-informed decisions, and supporting operational excellence. Ideal candidates will have a Bachelor's degree and over 9 years of relevant experience. The position offers a hybrid work setup in...