Workforce Manager jobs in Davao City

A leading outsourcing company in the Philippines is looking for a Director of Workforce Management to lead strategic direction in workforce planning and operations. The ideal candidate will have at least 3 years of experience in a contact center, particularly in banking or financial services. This permanent work-from-home role offers competitive pay, extensive benefits including health coverage...

Overview Employment Type: Full-Time, Permanent (Direct Hire) Work Setup & Location: Hybrid (2-3 days onsite per week) - Clark, Pampanga Work Schedule: Weekdays; Flexible Mid Shift (11 AM - 8 PM) About the Job We are looking for an experienced and strategic Deployment Manager to join our client's team and lead workforce deployment and planning across multiple service lines. In this role, you...

The Workforce Management Officer is responsible in submitting timely forecasted work volumes, using historical call arrival patterns, business growth, shrinkage factors, work volumes due to holidays, payroll days, upcoming promos/campaigns, and new products/system launches. He/She will also report to the Senior Workforce Officer daily and weekly the forecast performance and make necessary...

• Analyze information databases, historical data, and real-time information to create recommendations to improve daily objectives within the production team. • Monitor, maintain, and track inbound service level goals, department expectations, and employee adherence. • Provide ad hoc reporting as needed to show adherence to scheduled events within site. • Assist in skilling and/or provide data to...

Job Description About the Role We are seeking a highly analytical, detail-oriented Quality & Workforce Analyst to support the performance and operational efficiency of our B2C Customer Support team. This hybrid role combines the responsibilities of evaluating agent quality with managing workforce planning and staffing readiness. The ideal candidate will bring deep knowledge of contact center...

Client Profile: This company was founded in 1976. One of the fastest growing IT companies not only in the Philippines but also in Canada and Australia. This company focuses on Business consulting, Systems integration and IT services.Position: Workforce & Quality Expert ManagerCompany Industry: IT CompanyLocation: TaguigSalary Offer: Php 120,000Work Schedule: shifting ScheduleWork Set Up: Work...

Qualifications: • 3+ years Workforce Management experience, focused on Scheduling & Intraday management• Strong in schedule planning, forecasting, and staffing adjustments• Able to work onsite and handle basic real-time escalations when needed

Workforce Management Director | Permanent WFH | Up to PHP200K This range is provided by Emapta Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Lead the Strategy Behind Every Successful Customer Interaction In high-performing financial services, timing, talent, and trust matter. Our client, iCash , is a modern...

A leading consulting firm is seeking an experienced Deployment Manager to drive workforce deployment and planning. This pivotal role involves aligning business priorities with people strategies, making data-informed decisions, and supporting operational excellence. Ideal candidates will have a Bachelor's degree and over 9 years of relevant experience. The position offers a hybrid work setup in...

Workforce Management Director | Permanent WFH | Up to PHP200K This range is provided by Emapta Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Lead the Strategy Behind Every Successful Customer Interaction In high-performing financial services, timing, talent, and trust matter. Our client, iCash , is a modern...

A leading outsourcing company in the Philippines is looking for a Director of Workforce Management to lead strategic direction in workforce planning and operations. The ideal candidate will have at least 3 years of experience in a contact center, particularly in banking or financial services. This permanent work-from-home role offers competitive pay, extensive benefits including health coverage...

Workforce Management Director | Permanent WFH | Up to PHP200K This range is provided by Emapta Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Lead the Strategy Behind Every Successful Customer Interaction In high-performing financial services, timing, talent, and trust matter. Our client, iCash , is a modern...

Workforce Management Director | Permanent WFH | Up to PHP200K This range is provided by Emapta Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Lead the Strategy Behind Every Successful Customer Interaction In high-performing financial services, timing, talent, and trust matter. Our client, iCash , is a modern...

A leading outsourcing company in the Philippines is looking for a Director of Workforce Management to lead strategic direction in workforce planning and operations. The ideal candidate will have at least 3 years of experience in a contact center, particularly in banking or financial services. This permanent work-from-home role offers competitive pay, extensive benefits including health coverage...

A leading outsourcing company in the Philippines is looking for a Director of Workforce Management to lead strategic direction in workforce planning and operations. The ideal candidate will have at least 3 years of experience in a contact center, particularly in banking or financial services. This permanent work-from-home role offers competitive pay, extensive benefits including health coverage...

A leading outsourcing company in the Philippines is looking for a Director of Workforce Management to lead strategic direction in workforce planning and operations. The ideal candidate will have at least 3 years of experience in a contact center, particularly in banking or financial services. This permanent work-from-home role offers competitive pay, extensive benefits including health coverage...

Workforce Management Director | Permanent WFH | Up to PHP200K This range is provided by Emapta Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Lead the Strategy Behind Every Successful Customer Interaction In high-performing financial services, timing, talent, and trust matter. Our client, iCash , is a modern...

Workforce Management Director | Permanent WFH | Up to PHP200K This range is provided by Emapta Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Lead the Strategy Behind Every Successful Customer Interaction In high-performing financial services, timing, talent, and trust matter. Our client, iCash , is a modern...

Workforce Management Director | Permanent WFH | Up to PHP200K This range is provided by Emapta Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Lead the Strategy Behind Every Successful Customer Interaction In high-performing financial services, timing, talent, and trust matter. Our client, iCash , is a modern...

Workforce Management Director | Permanent WFH | Up to PHP200K This range is provided by Emapta Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Lead the Strategy Behind Every Successful Customer Interaction In high-performing financial services, timing, talent, and trust matter. Our client, iCash , is a modern...