Workforce Manager jobs in Cebu City

A leading global service provider is seeking a seasoned professional to lead Workforce Management operations. You will manage strategic planning, oversee financial performance, and enhance client relations within a dynamic team. Ideal candidates will have over 10 years of experience, strong leadership skills, and proficiency in WFM software. The role offers competitive benefits and career growth...

A staffing solutions company is seeking a Workforce Manager for the night shift in Cebu City. The ideal candidate will have 5-7 years of relevant experience and advanced Excel skills, including VLOOKUP and Pivot Tables. Responsibilities include creating reports and dashboards, managing team performance, and analyzing data. Strong interpersonal and problem-solving skills are essential for success...

Workforce Management Director | Permanent WFH | Up to PHP200K This range is provided by Emapta Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Lead the Strategy Behind Every Successful Customer Interaction In high-performing financial services, timing, talent, and trust matter. Our client, iCash , is a modern...

In this role, you will be responsible for supporting our Customer Service Center ensuring service levels agreements are met on an hourly, daily, and weekly basis. You will analyze real time patterns and make necessary adjustments in partnership with front line leaders. You’ll be playing a critical role in ensuring schedules, work shifts, breaks, meetings, and team huddles are continually...

Job Summary Main objectives and functions: 1. Real- Time operational status / performance for all Qualfon Sites. ○ Reviews client’s half –hour staffing report ○ Ensures optimal staffing is in place to meet the client service level agreements on real-time. ○ Conducts and monitors staffing with all the centers randomly. 2. Agent Schedules for the Group Accounts ○ Ensures the availability of 14...

Bravissimo Resourcing Inc. | Cebu City | Full-time Roles and Responsibilities - Analysis – Strong Analytical skills - Should be able to handle and achieve the departmental requirements. - Knowledge of VBA, MS Access, SQL preferable. - Maintaining secrecy of data. - Knowledge (what the person must know): Understanding of operational process, logical thinking, reporting and analysis. - Should be...

Overview We’re building the future of TalentPop, and we’re looking for a Senior Analyst, Finance & Workforce Planning to help lead the financial and operational intelligence of our company. As part of a growing team that supports 700+ e-commerce brands, you'll play a critical role in shaping how we plan talent, manage spending, and support continued expansion. Responsibilities - - Lead the...

Client Profile: This company was founded in 1976. One of the fastest growing IT companies not only in the Philippines but also in Canada and Australia. This company focuses on Business consulting, Systems integration and IT services.Position: Workforce & Quality Expert ManagerCompany Industry: IT CompanyLocation: TaguigSalary Offer: Php 120,000Work Schedule: shifting ScheduleWork Set Up: Work...

Qualifications: • 3+ years Workforce Management experience, focused on Scheduling & Intraday management• Strong in schedule planning, forecasting, and staffing adjustments• Able to work onsite and handle basic real-time escalations when needed

About the job Workforce Manager | Night Shift | Onsite | Cebu City - At least 5-7 years relevant experience - Advanced Excel experience (VLOOKUP, Pivot Table, etc.) - Report and dashboards creation - Good working knowledge of computer i.e., MS-Office, Above average MS Excel knowledge is required. - Good Interpersonal & people management skills with good problem solving approach. - Expert...

TalentPop is expanding rapidly, and we’re searching for a Senior Financial & Workforce Planning Analyst who can bring structure, insight, and strategic direction to our scaling operations. You will be at the center of connecting people, performance, and financial outcomes—ensuring our growth is both healthy and sustainable. Your Impact - Design and refine workforce planning frameworks to guide...

A leading outsourcing company in the Philippines is looking for a Director of Workforce Management to lead strategic direction in workforce planning and operations. The ideal candidate will have at least 3 years of experience in a contact center, particularly in banking or financial services. This permanent work-from-home role offers competitive pay, extensive benefits including health coverage...

Enable your future At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours. Top reasons to work with TDCX - Competitive remuneration, great, and performance...

Workforce Management Director | Permanent WFH | Up to PHP200K This range is provided by Emapta Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Lead the Strategy Behind Every Successful Customer Interaction In high-performing financial services, timing, talent, and trust matter. Our client, iCash , is a modern...

About the job: Workforce Manager(Cebu City) | Onsite Nature Of the Account: Support and Leadership Start Date: ASAP Work Arrangement: 100% Onsite | Cebu Shift Schedule | Rest Days:Business hours Educational Requirement: College Graduate Work Experience: - At least 5 to 7 years relevant experience - At least 2 years of supervisory experience - Advanced Excel experience (VLOOKUP, Pivot...

A leading outsourcing company in the Philippines is looking for a Director of Workforce Management to lead strategic direction in workforce planning and operations. The ideal candidate will have at least 3 years of experience in a contact center, particularly in banking or financial services. This permanent work-from-home role offers competitive pay, extensive benefits including health coverage...

About the job: Workforce Manager (Cebu City) | Onsite Nature Of the Account: Support and Leadership Start Date: ASAP Work Arrangement: 100% Onsite | Cebu Shift Schedule | Rest Days: US Business hours Educational Requirement: College Graduate Work Experience: - At least 5 to 7 years relevant experience - At least 2 years of supervisory experience - Advanced Excel experience (VLOOKUP, Pivot...

Workforce Management Director | Permanent WFH | Up to PHP200K This range is provided by Emapta Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Lead the Strategy Behind Every Successful Customer Interaction In high-performing financial services, timing, talent, and trust matter. Our client, iCash , is a modern...

Nature Of the Account: Support and Leadership Start Date: ASAP Work Arrangement: 100% Onsite | Cebu Shift Schedule | Restdays: US Business hours Educational Requirement: College Graduate Work Experience: - At least 5 to 7 years relevant experience - At least 2 years of supervisory experience - Advanced Excel experience (VLOOKUP, Pivot Table, etc.) - Report and dashboards...

About the job WFM (Cebu) | Onsite Nature Of the Account: Support and Leadership Start Date: ASAP Work Arrangement: 100% Onsite | Cebu Shift Schedule | Restdays: US Business hours Educational Requirement: College Graduate Work Experience: - At least 5 to 7 years relevant experience - At least 2 years of supervisory experience - Advanced Excel experience (VLOOKUP, Pivot Table, etc.) - Report...