Quality Analyst jobs in Cebu City

Join Our Team as a Quality Analyst and work Onsite in Cebu City! At Connext Global Solutions, we’re not just about outsourcing — we’re about innovating and elevating business processes for world‑class companies across diverse industries, including Title and Escrow, Healthcare, Produce Distribution, Retail & Fashion, Design Consulting, and Finance. Now, we’re looking for a dedicated Quality...

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and...

Role Overview We are seeking a seasoned Quality Analyst to ensure service excellence by monitoring, evaluating, and improving employee performance. You will be responsible for assessing customer interactions, identifying trends, and providing actionable feedback to maintain high-quality standards. The ideal candidate is a detail-oriented professional with a strong background in the BPO...

Overview Job Title: Quality Assurance Analyst - L2 Req Id: 95264 City: Cebu State/Province: Cebu State Posting Start Date: 9/12/25 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities...

A leading outsourcing service provider in Cebu City seeks a Quality Analyst to enhance operational processes and maintain quality standards. The ideal candidate will perform data analysis, collaborate with cross-functional teams, and assist in developing action plans. Required qualifications include at least a 2nd year of college completed, 2 years BPO experience, and basic to intermediate Excel...

Quality Analyst - Travel Sales (Cebu) | Onsite About the job Quality Analyst - Travel Sales (Cebu) | Onsite Nature Of the Account: Travel Sales Start Date: ASAP Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Restdays: Night Shift Educational Requirement: At least 2nd year completed Work Experience: - 2 to 4 years of overall experience with 1 to 2 years...

Overview - About the Role: We are looking for a Quality Assurance (QA) Representative to monitor and evaluate customer interactions to ensure service excellence. You will assess call quality, provide feedback to agents, and collaborate with leadership to drive improvements in customer experience. Key Responsibilities - Monitor inbound and outbound calls, chat, or email interactions to ensure...

A well-established management consulting firm in Cebu City is seeking a qualified Quality Analyst to ensure quality standards within call center sales operations. The successful candidate will monitor agent calls, provide feedback, and mentor agents to improve performance. Strong analytical skills and a background in quality monitoring are essential. This role offers the opportunity to enhance...

Quality Analyst responsible for monitoring and evaluating call center interactions to ensure quality and adherence to standards. Provides feedback and coaching to improve customer service performance. Description / Requirements - Job title: Quality Analyst - Account: Travel Sales - Work set up: 100% Onsite at Cebu City - Work shift: Night Shift - Salary: Up to 34K but open salary negotiation -...

We are hiring a Quality Analyst – Travel Sales to support a global travel account. Join our team and grow your career in quality and operations! Responsibilities - Monitor sales calls and provide constructive feedback to agents - Coach and mentor agents to improve performance and compliance - Act as a Subject Matter Expert (SME) on quality standards and processes - Participate in client...

The Quality Analyst works with minimal supervision and is frequently required to use professional skills, discretion and sensitivity while addressing various quality and training issues. Will work as a team member in determining departmental needs and serves as a resource for the Associates and Management Team. Provides Quality, Training and coaching for the further development of each employee....

About Xerox Holdings Corporation At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com...

Overview Job Title: BPO Operations Quality Analyst (Voice Account) - Cebu City (100% Onsite) Job Type: Full-Time Location: Cebu City (100% Onsite) Responsibilities - Monitor live, recorded, or side-by-side calls and review customer interactions (including email, chat, and social media) to assess agent performance against established quality scorecards. - Evaluate agent demeanor, technical...

A leading software company in Cebu City is seeking a highly motivated Quality Assurance Analyst to ensure the quality and reliability of software products. Collaborating closely with developers and product managers, you will design effective test plans and execute rigorous testing procedures. The ideal candidate has a Bachelor's degree in Computer Science, 2+ years of QA experience, and strong...

Call Center Quality Analyst - (Cebu) | Onsite About the job Call Center Quality Analyst - (Cebu) | Onsite Position Title: Quality Analyst - Retail (Cebu) | Onsite Account Type: Retail Start Date: August 15 Work Setup: Fully Onsite in Cebu Educational Qualification: Undergraduate or College Graduate Work Experience: - Minimum of 2+ years as a QA Analyst in a BPO environment, preferably in...

Description The ideal candidate will conduct evaluations and data analysis, collaborate across departments to develop action plans, and help enhance organizational processes. This role ensures accurate, efficient, and timely reporting to support continuous improvement and operational excellence. Responsibilities - Conduct evaluations and data analysis to ensure quality standards are...

A leading technology services company is seeking a Quality Assurance Analyst - L2 in Cebu City. The ideal candidate will conduct process quality audits, prepare reports for clients and leadership, and conduct analyses on error trends. Experience of 1-3 years in quality assurance is required, along with mandatory skills in QAAS (Advisory Services). Applications from people with disabilities are...

A global business solutions provider is seeking a Quality Analyst to join their team in Cebu City. The role involves overseeing critical investment data management and ensuring quality and compliance. Responsibilities include managing fund documents, enriching data, and collaborating across teams for insights. The ideal candidate should be proficient in data management tools, have a strong...

A leading global technology firm in Cebu City is seeking a Quality Analyst to support quality control and assurance operations. In this role, you will analyze transactions, develop quality plans, and conduct audits to ensure compliance with standards. Candidates should have a degree in Quality Management or related field, and experience in risk management and auditing is preferred. You will...

About the job BPO Quality Analyst - Cebu City Position: Quality Analyst - Travel Sales (Cebu) | Onsite Account Type: Travel Sales Start Date: ASAP Work Arrangement: 100% Onsite (Cebu) Shift & Rest Days: Night Shift Educational Qualification: At least a second-year college student or higher Work Experience: - 2 to 4 years of overall experience - 1 to 2 years of experience in providing...