Workforce Manager jobs in Bacolod City

A leading workforce management solutions provider in Bacolod, Philippines is seeking a Manager for Workforce Management. The role involves tracking and analyzing call volume, making strategic recommendations to improve productivity, and ensuring adherence to workforce procedures. Candidates should have 3-5 years of experience in managing workforce operations, proficiency in AVAYA CMS, and strong...

Apply today and start your journey with Ubiquity! Responsibilities - Understanding of key business objectives, timeframes, and requirements associated with Workforce Management. - Responsible for tracking, forecasting analyzing real time management and planning of assigned call volume, headcount requirements, shrinkage, attrition and handle time goals throughout the group sites. - Reporting of...

A global contact center provider is seeking a Workforce Manager for their Bacolod site. The role requires strong expertise in workforce management, team leadership, and analytics to ensure service delivery. Applicants must have at least five years of experience in a contact center with experience managing workforce teams. Benefits include allowances for meals and transportation, insurance, and...

Job Summary: Ensures that resources are in place to handle client forecasted call volume while meeting client, internal, and financial KPI targets. This position is also responsible for supervising various administrative duties to ensure accurate reporting, reporting structures, and system access. Responsibilities: Supervises and maintains training plans to ensure that adequate staffing...

TalentPop supports over 700 e-commerce brands worldwide—and we are committed to scaling with excellence. We are hiring a Workforce Planning Financial Analyst who will combine operational data, financial modeling, and recruitment metrics to ensure our talent strategy aligns with growth demands. What You’ll Work On - Maintain headcount and utilization models to support internal hiring...

Client Profile: This company was founded in 1976. One of the fastest growing IT companies not only in the Philippines but also in Canada and Australia. This company focuses on Business consulting, Systems integration and IT services.Position: Workforce & Quality Expert ManagerCompany Industry: IT CompanyLocation: TaguigSalary Offer: Php 120,000Work Schedule: shifting ScheduleWork Set Up: Work...

Qualifications: • 3+ years Workforce Management experience, focused on Scheduling & Intraday management• Strong in schedule planning, forecasting, and staffing adjustments• Able to work onsite and handle basic real-time escalations when needed

Specialist Operational Workforce Management A WFM professional that provides Operational WFM analytical support and consultative guidance around established WFM processes and procedures. Enabling and educating the Operational Teams on the proper use of established WFM policies and procedures to assist in leading the Operational Teams to optimize costs, revenue delivery, and guest experience....

A leading consulting firm is seeking a Resource Manager for their Delivery Center in Makati. This role is focused on optimizing workforce allocation and ensuring effective resource utilization across operations. Key responsibilities include developing resource management strategies, assessing workforce needs, and utilizing management tools to track capacity. Candidates should have a Bachelor's...

A leading financial services company based in Taguig is seeking a MIS and Workforce Management Specialist to support the contact center operations. This role focuses on generating management reports, analyzing attendance, and ensuring scheduling compliance. Ideal candidates should have strong Excel skills and experience in data analysis within a call center environment. Join a dynamic team where...

Manager, Workforce Management Apply today and start your journey with Ubiquity. Responsibilities - Understanding of key business objectives, timeframes, and requirements associated with Workforce Management - Responsible for tracking, forecasting, analyzing real time management and planning of assigned call volume, headcount requirements, shrinkage, attrition and handle time goals throughout...

A leading workforce management firm based in Bacolod is seeking a dedicated internal candidate to optimize call operations. Responsibilities include tracking real-time management metrics, making strategic recommendations for productivity improvement, and ensuring compliance with workforce procedures. Candidates must have at least 6 months in their role, a minimum average scorecard rating of 3.0,...

Overview We’re building the future of TalentPop, and we’re looking for a Senior Analyst, Finance & Workforce Planning to help lead the financial and operational intelligence of our company. As part of a growing team that supports 700+ e-commerce brands, you'll play a critical role in shaping how we plan talent, manage spending, and support continued expansion. Responsibilities - - Lead the...

Join Our Transcom Family as a Workforce Manager Transcom is looking for talented individuals to join our awesome team as a Workforce Manager for our Bacolod site. Overview As a Workforce Manager, you will bring strong knowledge of real‑time workforce management, scheduling employees, workload forecasting, staff planning, reporting/analytics, and team leadership in a multi‑channel contact...

Job Summary: Proactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle time or forecast. Must have knowledge of what is taking place in the business the day before the event occurs, such as training or any offline activities that may impact the contact centers ability to handle the forecast. Determine an...

Apply today and start your journey with Ubiquity! The Responsibilities: - Understanding of key business objectives, timeframes, and requirements associated with Workforce Management. - Responsible for tracking, forecasting analyzing real time management and planning of assigned call volume, headcount requirements, shrinkage, attrition and handle time goals throughout the group sites. -...

Let's tomorrow, together. At Ubiquity, we live by the mantra head, heart, and hustle. because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. because we are always gracious with our time, our collaboration, and with one another. And because we have grit, tenacity, perseverance, and a proven track record of meeting and...

We're hiring. The Workforce Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves its key performance indicators and its daily, weekly, monthly and quarterly goals. The RTA Supervisor works with the Workforce Manager and internal business leaders to determine corrective actions to mitigate events that impact performance. The Responsibilities : Supervises 20...

At Ubiquity, we live by themantra head, heart, and hustle.Headbecause we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be.Heartbecause weare always gracious with our time, our collaboration, and with one another. AndHustlebecause we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding...

A leading outsourcing firm in Bacolod is seeking a Workforce Supervisor to manage and coach a team of Real Time Analysts. This role requires 1 to 5 years of workforce experience within a BPO and at least 2 years in a supervisory capacity. Candidates should be detail-oriented and proficient in Microsoft Office, especially Excel. This position offers a chance to support service level goals and...