Workforce Manager jobs in Capital District

Workforce Management Director | Permanent WFH | Up to PHP200K This range is provided by Emapta Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Lead the Strategy Behind Every Successful Customer Interaction In high-performing financial services, timing, talent, and trust matter. Our client, iCash , is a modern...

A leading consultancy firm in Metro Manila is seeking an experienced Workforce Manager to oversee IT resource planning and manage global teams. Candidates should have a Bachelor’s degree, over 5 years in workforce management, and strong analytical skills. This role involves staffing assessment, performance monitoring, and stakeholder engagement. Proficiency in tools like Microsoft Teams and Jira...

Transcom is looking for talented individuals like you to join our awesome team! Be the next Workforce Manager for our Transcom Bacolodsite. Join our Transcom Family as a Workforce Manager! The Workforce Manager possesses a strong knowledge of real time management workforce, scheduling employees, workload forecasting, staff planning, reporting/analytics, and team leadership in a multi-channel...

A leading customer experience company is seeking a Workforce Manager to ensure team alignment with company goals and build relationships with external partners. The role involves analyzing metrics, making program efficiency recommendations, and supporting the Workforce team. If you are skilled in partner interaction and team motivation and have a keen understanding of industry tools, this...

Overview This senior individual contributor role owns forecasting, scheduling, quality assurance, and performance analytics for multiple lines of business. You’ll be the subject matter expert on workforce tools like Verint and Amazon Connect Scheduler, guiding decisions that improve efficiency, service quality, and customer satisfaction. Key Responsibilities - Develop and manage forecasting...

Directly manage the scheduling, forecasting, and reporting functions of Peak Support’s workforce management. Ensure that all service level agreements across all projects are met or exceeded while maintaining a positive work environment for all Peak Support team members. Essential Duties and Responsibilities Develop, implement, and maintain effective workforce management strategies and processes...

The Workforce Management Analyst I is responsible for forecasting, scheduling, reporting and real time management of telephonic/voice, e-mail and chat operations for various teams in REPH and offshore business unit partners. S/he will analyze workforce metrics, trends/patterns and resource allocation to meet organizational needs. S/he will be taking the lead in executing complex analysis that...

This is a remote position. Schedule: - Mondays to Fridays, 9:00 AM to 6:00 PM (Sydney Time) with a 1-hour unpaid break. Overview: We are seeking a highly organised and proactive Operations / HR / Rostering Officer to oversee daily operational workflows across multiple locations. This role ensures that support workers, clients, and internal teams are aligned through accurate rostering, timely...

A leading global service provider in Manila seeks an experienced Manager for Workforce Management. The role involves managing client relationships, ensuring service level agreements are met, and leading projects to optimize workforce efficiency. Ideal candidates should possess over 10 years of workforce management experience and exceptional analytical skills. BPO experience and knowledge of...

A leading insurance company in the Philippines is seeking a Strategic Workforce Planning Lead to develop and implement effective workforce strategies. The role involves collaboration with senior executives, providing expert advice on organizational design, and leading transformational change initiatives. Ideal candidates should possess a tertiary degree, have hands-on experience in strategic...

A leading BPO company in Manila is seeking a skilled Workforce Planning Manager to own global staffing processes and lead a dedicated team in optimizing resources for customer care. This role involves developing forecasts, managing agent schedules, and collaborating across departments to enhance operational efficiency. Ideal candidates will have at least 5 years of call center experience and...

Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to lead the development and implementation of a Strategic Workforce Planning framework and organizational design, collaborating with key stakeholders to align workforce strategies with business objectives. This role will be instrumental in shaping the future workforce strategy, ensuring the organization is...

Job title: Workforce Manager Work days: Mon to Fri Work Hours: DayShift Office: Makati Qualifications Bachelor’s degree in Information Technology, Business Administration, or related field. 5+ years of experience in IT workforce management, resource planning, or project management. Proven track record of managing global or multinational IT teams. Strong analytical and organizational...

Overview The Global Workforce Strategic Partner is responsible for managing relationships with our client workforce partners, ensuring globally consistent WFM process, and meet and exceed SLAs through smart and effective planning, forecasting, scheduling and real time practices. Responsibilities - Responsible for being the client single point of contact, managing client interactions and...

Workforce Management Director | Permanent WFH | Up to PHP200K This range is provided by Emapta Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Lead the Strategy Behind Every Successful Customer Interaction In high-performing financial services, timing, talent, and trust matter. Our client, iCash , is a modern...

As Workforce Manager, You Will… - Work closely with Operations to ensure all team members are focused on the delivery of company goals and objectives of our partners - Interact with external partners and develop long term relationships - Assist in analyzing partner metrics and staffing on a consistent basis - Make recommendations for efficiencies on programs - Actively manage, support, motivate...

A leading workforce management company in the Philippines is seeking a senior individual contributor to oversee forecasting, scheduling, quality assurance, and performance analytics across multiple lines of business. The ideal candidate will have 5-8 years of experience and be proficient in tools like Verint and Amazon Connect Scheduler. Responsibilities include managing forecasting models,...

A contact center services company in the Philippines is seeking a Workforce Manager to lead a dispersed team in scheduling, forecasting, and workforce analytics. This role requires a strong background in Workforce Management, excellent communication skills, and the ability to guide and develop team members. The position encompasses robust responsibilities, ensuring service levels are met while...

A leading outsourcing company in the Philippines is looking for a Director of Workforce Management to lead strategic direction in workforce planning and operations. The ideal candidate will have at least 3 years of experience in a contact center, particularly in banking or financial services. This permanent work-from-home role offers competitive pay, extensive benefits including health coverage...

A leading outsourcing company in the Philippines is looking for a Director of Workforce Management to lead strategic direction in workforce planning and operations. The ideal candidate will have at least 3 years of experience in a contact center, particularly in banking or financial services. This permanent work-from-home role offers competitive pay, extensive benefits including health coverage...