Workforce Manager jobs in Quezon City

We're Hiring: Workforce Management (WFM) Manager Location: Taguig Responsibilities - Lead and manage the WFM team to meet performance and business goals. - Provide effective coaching and feedback to Assistant Managers and/or Senior WFM Executives to enhance individual and team performance. - Serve as a subject matter expert on Capacity Planning, Forecasting, Scheduling, and Real-Time Queue...

Apply today and start your journey with Ubiquity! The Responsibilities - Understanding of key business objectives, timeframes, and requirements associated with Workforce Management. - Responsible for tracking, forecasting, analyzing real-time management and planning of assigned call volume, headcount requirements, shrinkage, attrition and handle time goals throughout the group sites. -...

A global workforce management company in Quezon City is seeking an experienced individual to manage forecasting, staffing, and scheduling in a call center environment. In addition to overseeing a diverse team of analysts, the role requires strong communication and analytical skills as well as proficiency in Excel. The ideal candidate should have 8-10 years of experience with at least 3 years in...

Workforce Management Analyst III Under the supervision of the Workforce Management and Analytics Supervisor, the Workforce Management Analyst III will assist in monitoring, reviewing and analyzing the University’s workforce complement vis‑à‑vis employee capabilities, organization capacities, market/industry trends, and recommend appropriate actions. I. Workforce Monitoring and Analytics -...

Libis Support Roles - Training / Workforce / Operations (Executive, Team Leader and/or Manager) WNS Quezon City, National Capital Region, Philippines Overview We promise our employees to experience role clarity, coaching and mentoring, professional development and a structured career path through our 5 people promises, keeping employee experience at the core. Experience the culture of...

Description Summary of This Role The WFM Supervisor for Resource Planning is responsible for leading a team of analysts in the development of accurate short‑term volume and staffing forecasts and the creation of optimized agent schedules. This role is critical in ensuring the contact center is adequately staffed to meet service level agreements (SLAs) and maximize operational efficiency and...

A leading workforce management company is seeking a Workforce Manager to ensure optimal staffing and service levels. This critical role involves forecasting, capacity planning, and leading the RTA team. The ideal candidate has 5+ years of experience in workforce management, strong analytical skills, and proven leadership abilities. Excellent English communication is required, and familiarity with...

HGS Quezon City, National Capital Region, Philippines Workforce Manager - Manage day-to-day operations of the WFM team. - In-charge of Capacity Planning - Actively participates in planning and implementation activities of new LOBs - Monitors and manages dynamic customer demand patterns and agent availability - Analyzes and recommends corrective services within client limits to improve site...

Overview Workforce Manager – Risewave Consulting Inc. | ₱100-120K monthly | On-site, Quezon City | Experience: 5-10 years | Education: Bachelor | Employment type: Full-time Responsibilities - Develop workforce strategies and forecasts to meet SLAs. - Manage forecasting, scheduling, and real-time adjustments. - Lead and mentor the WFM team. - Track performance metrics and provide reports to...

A business consulting firm in Quezon City is seeking a Sr. Manager, WFM. This role involves leading workforce management strategies, mentoring a team, and ensuring accurate forecasting and scheduling. Candidates should have at least six years of experience in operations management, strong analytical skills, and advanced knowledge of Microsoft Office. The position offers competitive compensation,...

Job Summary We are seeking a leader for our Workforce Management team to join our team in Richmond, VA or any location near an McKesson Medical Surgical (MMS) distribution center. This position will be responsible for designing and implementing our workforce management solution. The position is the decision maker for the planning, project management oversight, and implementation of the project...

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for...

Job Description Must have good problem solving, decision making & analytical skills. Manages team performance. Provide effective coaching and constructive feedback to subordinates. Performs administrative tasks for Operational support. Lead teams into achieving metric goals, complete monthly deliverable and tasks Qualifications - Completed at least 2 years in College - Must have at least 2...

Let's tomorrow, together. At Ubiquity, we live by the mantra head, heart, and hustle. because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. because we are always gracious with our time, our collaboration, and with one another. And because we have grit, tenacity, perseverance, and a proven track record of meeting and...

A leading global outsourcer in Quezon City is seeking a Workforce Queue Analyst. This role requires expertise in call volume management and real-time queue monitoring, ensuring the contact centers perform at peak efficiency. The ideal candidate will analyze trends and allocate labor resources effectively. Join a diverse team that values curiosity, entrepreneurial energy, and delivering results....

A leading global services company is looking for a Workforce Management Manager in Quezon City, Philippines. The ideal candidate will have over 5 years of experience in Workforce Management with at least 3 years in a managerial capacity. Responsibilities include tracking and analyzing call volume, making strategic recommendations, and improving productivity. Candidates should have strong...

Description This posting is for the RTA Opening in Cebu Arcenas. The Real Time Management Associate/Representative is responsible for managing the intraday performance of multiple program(s) or line(s) of business at one or more Call Center(s). This position will utilize monitoring systems to ensure appropriate staffing levels and agent availability to meet client expectations and Concentrix...

📍 Remote – Open to candidates in the Philippines ⏱️ Full-Time | Permanent 💼 Opportunities vary depending on client needs 💻 Use Your Own Device ✨ Join Our Talent Pool – Workforce Manager We are looking for an experienced Workforce Manager to support one of our client accounts. This role is critical in ensuring optimal staffing, strong service level performance, and continuous improvement...

A leading educational institution in Quezon City seeks a Workforce Management Analyst III to assist in monitoring and analyzing workforce complement and trends. Responsibilities include data handling, client partnering, and preparing reports. The ideal candidate will have a relevant business or data science degree and substantial experience in workforce analytics and client management. This role...

Overview Ensures that resources are in place to handle client forecasted call volume while meeting client, internal, and financial KPI targets. This position is also responsible for managing various administrative duties to ensure accurate reporting, reporting structures, and system access. Teams in multiple locations including off-shore analysts would report to this role. Responsibilities -...