Workforce Analyst jobs in Davao City

Overview We’re building the future of TalentPop, and we’re looking for a Senior Analyst, Finance & Workforce Planning to help lead the financial and operational intelligence of our company. As part of a growing team that supports 700+ e-commerce brands, you'll play a critical role in shaping how we plan talent, manage spending, and support continued expansion. Responsibilities - - Lead the...

Davao City, Philippines | Posted on 11/20/2025 We are seeking a highly analytical, detail‑oriented Quality & Workforce Analyst to support the performance and operational efficiency of our B2C Customer Support team. This hybrid role combines the responsibilities of evaluating agent quality with managing workforce planning and staffing readiness. The ideal candidate will bring deep knowledge of...

Job Description About the Role We are seeking a highly analytical, detail-oriented Quality & Workforce Analyst to support the performance and operational efficiency of our B2C Customer Support team. This hybrid role combines the responsibilities of evaluating agent quality with managing workforce planning and staffing readiness. The ideal candidate will bring deep knowledge of contact center...

A leading BPO company in Davao City seeks a Real Time Analyst to manage call center traffic and ensure compliance with service level agreements. The successful candidate will analyze trends, provide real-time data, and assist in staffing decisions. Candidates must have at least 3 years of contact center experience, preferably with traffic management experience. This position offers various...

A leading company in the BPO sector is seeking an experienced staff member to manage real-time staffing metrics and reporting. The role involves sending regular reports regarding various factors impacting service levels. Ideal candidates should have at least 1 year of experience in a BPO environment, a Bachelor’s degree in relevant fields, and be amenable to shifting schedules. Immediate...

Keep high-volume contact centers running at peak performance. Work where data, decisions, and customer experience intersect. This role is built for analysts who thrive in fast‑paced environments—using real‑time data to balance staffing, protect service levels, and directly improve customer outcomes in the health insurance space. This international opportunity puts you at the heart of call...

Workforce Management & Reporting Analyst – BPO Work Setup: Onsite Locations: MOA / CEB / ALA Salary Range: ₱22,000 – ₱45,000 (depending on role and experience) Job Summary: The Workforce Management & Reporting Analyst is responsible for real-time monitoring, reporting, scheduling, and workforce optimization to ensure service level agreements (SLAs) and operational targets are met. The role...

A retail eyewear company in Metro Manila is seeking a Manpower Analyst to analyze workforce needs and optimize staffing for operations. You will monitor recruitment metrics, prepare manpower plans, and ensure timely reporting to management. Ideal candidates should have a Bachelor’s degree and 2-3 years of experience in HR or workforce analytics. This entry-level role offers flexible schedules,...

A leading outsourcing service provider in Metro Manila is seeking a Workforce Analyst to manage performance analysis and staffing forecasts. The ideal candidate will have a Bachelor's degree, at least one year of experience in a call center environment, and strong communication and analytical skills. Responsibilities include preparing schedule requirements, conducting performance analysis, and...

A growing e-commerce company seeks a Senior Analyst, Finance & Workforce Planning to shape financial and operational intelligence. Responsibilities include developing workforce models, forecasting staffing demands, and reviewing spending. Candidates should have 5+ years in analytical roles, proficiency in accounting principles, and a degree in a relevant field. This role offers a competitive...

A leading contact center provider in Davao City is seeking a Quality & Workforce Analyst to enhance the performance of our Customer Support team. This hybrid role focuses on quality evaluations and workforce management. Ideal candidates will have experience in contact center operations, strong analytical skills, and a commitment to continuous improvement. Responsibilities include conducting...

Responsibilities - Manage real-time staffing versus calls — provide insight as to staffing variances (schedule adherence, attendance), abandons, % to forecasts, SLA, AHT, and contact drivers. Should know how each of these elements ties together. - Send out hourly interval and end of day reports on all factors impacting service levels in relation to handling contacts. Requirements - At least 1...

A leading E-commerce agency is seeking a Remote Senior Financial Analyst to drive financial clarity and strategic decision-making within their Finance and Recruitment teams. Ideal candidates should have over 5 years of experience in financial analysis and be adept in building financial forecast models. This full-time role offers competitive pay, health benefits, and a fully remote setup. If you...

A growing digital agency is seeking a Financial Analyst to support their global teams by providing actionable financial insights. You will enhance workforce planning through maintaining forecasts and conduct demand forecasting aligned with hiring needs. The ideal candidate will have over 5 years of experience in finance or analytics, a Bachelor’s in a related field, and advanced proficiency in...

Senior Analyst, Finance & Workforce Planning We’re building the future of TalentPop, and we’re looking for a Senior Analyst, Finance & Workforce Planning to help lead the financial and operational intelligence of our company. As part of a growing team that supports 700+ e-commerce brands, you'll play a critical role in shaping how we plan talent, manage spending, and support continued...

Overview We’re building the future of TalentPop, and we’re looking for a Senior Analyst, Finance & Workforce Planning to help lead the financial and operational intelligence of our company. As part of a growing team that supports 700+ e-commerce brands, you'll play a critical role in shaping how we plan talent, manage spending, and support continued expansion. Responsibilities - - Lead the...

A digital services firm is seeking a Senior Analyst, Finance & Workforce Planning in General Santos. You will lead financial modeling and workforce planning for a growing team. The ideal candidate has over 5 years of analytical experience, strong accounting knowledge, and skills in complex forecasts. This full-time position offers competitive salary, remote flexibility, and opportunities for...

A leading e-commerce support company in the Philippines seeks a Senior Analyst, Finance & Workforce Planning. You will lead headcount development and financial modeling to shape talent planning and spending strategies. The ideal candidate has over 5 years of experience in analytical roles, solid knowledge of accounting principles, and excels in complex forecasting. Enjoy competitive salary, 100%...

Overview We’re building the future of TalentPop, and we’re looking for a Senior Analyst, Finance & Workforce Planning to help lead the financial and operational intelligence of our company. As part of a growing team that supports 700+ e-commerce brands, you'll play a critical role in shaping how we plan talent, manage spending, and support continued expansion. Responsibilities - - Lead the...

A growing e-commerce support firm is looking for a Senior Analyst, Finance & Workforce Planning to lead financial intelligence and operational analysis. You will develop workforce models, forecast staffing demand, and review company spending while partnering with leadership for budget creation. A bachelor’s degree in Finance or Accounting and 5+ years of analytical experience are essential. Enjoy...