Service Desk Analyst jobs

Job Expectations: - Position Type: Experienced - Individual Contributor - Employment Type: Full-Time; Permanent (Direct Hire) - Work Setup & Location: Onsite - BGC, Taguig - Work Schedule: Weekdays, Night/Shifting Schedule - Industry: IT Consulting & Services About the Job: We are looking for a Service Desk Analyst to join our client's team and provide first-level technical support to end...

Overview Position Purpose: The Help Desk Analyst is the first point of contact for technology incidents and service requests submitted by Afni personnel. Under general supervision, provides Tier 1 phone and email support to end-users for employee access, password resets, desktop computers, servers, custom applications, and hardware. The incumbent may interact with network and server services,...

A leading IT services provider in the Philippines is seeking a Service Desk Quality Assurance Analyst. In this role, you'll evaluate technical interactions, assess service quality, and collaborate with leadership to enhance global IT support operations. The ideal candidate has at least 3 years of experience in quality assurance, a strong technical background, and excellent communication skills....

Make Your Next Career Move and Defy Your Limits with KMC Solutions! At KMC Solutions, we make it easy for the world’s fastest-growing companies to scale in the Philippines. As the country’s leading provider of flexible office space and Employer of Record (EOR) services, we help businesses expand without the red tape—offering a faster and easier path to growth in the Philippines. Position: IT...

A leading recruitment firm is seeking a Multilingual Service Desk Analyst in Manila. This full-time role requires proficiency in English and at least one additional language, exceptional analytical and problem-solving skills, and a strong commitment to customer service. Candidates will resolve customer inquiries through various channels and work collaboratively with team members to ensure high...

A leading technology services firm in Manila is seeking a Service Desk Analyst L2 to provide primary user support and customer service. Responsibilities include responding to client queries across various channels, managing service desk tickets, and maintaining logs of events and resolutions. The ideal candidate will have 1-3 years of experience in Service Desk Management. Join a firm that...

Overview The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to...

A global market infrastructure provider in Taguig is looking for a Service Desk Analyst to provide technical support to internal users. This role involves troubleshooting and resolving IT-related issues, managing incidents through the Service Now portal, and ensuring customer satisfaction. The ideal candidate should hold a degree in Computer Science with experience in a customer service...

A technology solutions company is seeking a Service Desk Analyst in Manila, Philippines. The role involves providing tier one technical support, troubleshooting network issues, and ensuring customer satisfaction. The ideal candidate will possess strong communication skills, a minimum of two years of experience in a service desk environment, and familiarity with ITIL best practices. This...

A leading technology services provider in Metro Manila is looking for a skilled Service Desk Analyst. This role involves proactive technical support, issue resolution, and effective communication to enhance client satisfaction. You will serve as the first point of contact for various support requests, performing troubleshooting and ensuring thorough ticket management. Strong abilities in...

A leading IT services company is seeking a Service Desk Analyst in Metro Manila, Philippines. The role includes ensuring efficient management of incidents and requests while providing excellent customer service. Candidates should have knowledge of network hardware and prior experience in customer support. The position offers a hybrid work setup, emphasizing work-life balance and various perks,...

A leading IT service provider in the Philippines is seeking an IT Service Desk Analyst to deliver first and second-line support to end-users. Responsibilities include troubleshooting hardware, software, and network issues, while ensuring excellent customer service and accurate ticket documentation. Candidates should have 2–5 years of service desk experience, with strong communication skills and...

Our Purpose Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for our communities. The Nitty Gritty We have over 6,200 people across our global offices and generate annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating...

Are you ready to embark on an exciting journey and take your career to new heights? If so, we have an exciting opportunity waiting for you in the heart of Manila. Now you have the chance to become a part of our client CGI´s success story—where your ideas and actions make a difference. This is a recruitment for a full-time permanent position, starting as soon as possible. Don´t hesitate, apply...

Set the standard for world‑class IT service quality Operate at the core of enterprise IT, where uptime, accuracy, and experience matter. In this role, you safeguard global service performance by analyzing technical interactions, strengthening support frameworks, and refining delivery standards used across international environments. It’s a chance to work on world‑class IT operations, influence...

Location - State/Province National Capital Region (Manila) - Country Philippines Job Description Job Summary We are seeking a skilled Service Desk Analyst to deliver proactive and responsive support, ensuring smooth issue resolution and appropriate escalation when necessary. This role requires strong technical abilities and clear communication to create value for clients by providing...

Service Desk Analyst (12-months contract) page is loaded## Service Desk Analyst (12-months contract)locations: Manilatime type: Full timeposted on: Posted Todayjob requisition id: R4823Group OverviewThe TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity,...

Keep support running. Keep teams winning. If you’re ready to step into a role that values your time, your growth, and your leadership-this is it. Here, you’ll guide a high-performing support team, strengthen operational excellence, and create real impact every day, while building a stable future in a supportive, structured, and well-balanced environment. Job Description As a Service Desk...

A leading service provider in Makati is looking for a Service Desk Analyst Team Lead to manage day-to-day operations and lead a dedicated team. The role involves coaching team members, ensuring performance aligned with strict client SLAs, and maintaining efficient service delivery. Ideal candidates should have 2 years of relevant experience and a high school diploma. Enjoy exciting perks like HMO...

A trusted managed services provider is seeking a Service Desk Analyst to provide responsive technical support in a fast-paced environment in Makati. The successful candidate will troubleshoot hardware, software, and systems issues through various channels. This role requires excellent customer service skills and the ability to thrive under pressure. Join a team committed to collaboration, growth,...