Real Time Analyst jobs in Capital District

Responsibilities - Responsible for monitoring, analyzing, and enhancing the utilization of daily staffresources and call handling on a real-time basis. This would include maintainingexpected occupancy, service levels, handle time, abandon rate, and ASA. - They serve as point of contact for any concerns with real-time staffing needs and make decisions for correction of any related issues. - The...

The Real Time Analyst is a member of the Customer Service & Support department and part of the WFM Center of Excellence which is responsible for the contact centers across Thomson Reuters. The Real Time Analyst is primarily responsible for managing the daily workflow and usage of resources for the global contact center staff. This position will work closely with Workforce Schedulers and Workforce...

Real Time Analyst – Thomson Reuters Join to apply for the Real Time Analyst role at Thomson Reuters. About The Role The Real Time Analyst is a member of the Customer Service & Support department and part of the WFM Center of Excellence which is responsible for the contact centers across Thomson Reuters. The Real Time Analyst is primarily responsible for managing the daily workflow and usage of...

A dynamic contact center company is seeking a Real-Time Analyst in Manila to manage workforce activities and ensure service levels are met. This role involves coordinating staffing allocations, monitoring performance metrics, and analyzing reports to optimize resource use and support operational success. Candidates should have experience in Workforce Management, possess strong analytical skills,...

A leading BPO company in the Philippines, associated with a major cloud communication provider, is seeking a Real Time Analyst to ensure efficient operation through effective monitoring and analysis. Candidates should have experience in intraday management and a background in real-time queue management tools. A Bachelor’s degree and proficiency in Microsoft Excel are required. The role offers a...

Research Analyst - GPD Real Time page is loaded## Research Analyst - GPD Real Timelocations: Philippines, Manila, One Le Grand Tower (Manila - One Le Grand)time type: Full timeposted on: Posted Todayjob requisition id: R30872FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that...

A leading financial services company in Manila is seeking an Entry-level Price Reporting Analyst. This role involves maintaining pricing models and generating real-time market data. Responsibilities include calibrating pricing models, analyzing economic data, and ensuring data quality. Ideal for candidates interested in research and analytics within a dynamic environment. Applicants from diverse...

A leading call center provider in Metro Manila is searching for a Real Time Analyst to manage service levels across programs and locations. The role involves monitoring call volumes, coordinating agent schedules, and analyzing performance trends to ensure optimal call center operation. Candidates should have a Bachelor's degree or equivalent experience and at least one year of experience in...

A dynamic fintech company is seeking a Payments Operations Center Analyst to join their team in Manila. This role requires monitoring payment flows, analyzing trends for system stability, and coordinating incidents to ensure efficiency. Ideal candidates should have 2+ years of experience in operations, be studying or recently graduated in relevant fields, and possess strong analytical and...

A cloud communications company is looking for a Real Time Analyst in Manila, Philippines. This role requires at least 2 years of workforce management experience, focusing on seat planning capacity and handling seat and phone requirements. The company values career development and offers competitive compensation. Join a dynamic team dedicated to empowering employees to work flexibly and...

A global service provider in Metro Manila seeks a Real-Time Operations Analyst to monitor and enhance staff utilization and call handling. Key responsibilities include maintaining service levels, reporting performance metrics, and addressing staffing concerns. Candidates should have 1-2 years of experience in workforce management within the BPO industry and be willing to work graveyard shifts....

A leading information services company is looking for a Real Time Analyst in Manila. The successful candidate will manage daily workflows, optimize resource efficiency, and provide support to the team. Candidates should have interpersonal skills and experience with contact center management software, as well as hold a Bachelor's degree or equivalent experience. This role offers a flexible hybrid...

A leading outsourcing company in Manila is seeking a Sr. Real Time Analyst to oversee real-time call monitoring, manage staffing resources, and analyze call trends. The ideal candidate should hold a Bachelor’s Degree with at least one year of experience in workforce analysis. Responsibilities include coordinating event scheduling, ensuring adherence to schedules, and providing performance...

A leading financial data provider in Manila is seeking a Research Analyst to monitor live market data and ensure accurate updates. The role involves performing real-time checks, collaborating across teams to resolve issues, and supporting the testing of new content releases. The ideal candidate holds a degree in finance or related fields and possesses strong analytical and communication skills....

Are you ready to take control of real-time operations in a dynamic contact center environment? At Fusion CX, we are hiring a Real-Time Analyst (RTA) to support our Workforce Management (WFM) function in Manila. This is a critical role that helps ensure service levels are met, resources are optimized, and the right people are in the right place at the right time. If you thrive in fast-paced...

REAL TIME ANALYST Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral). RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. RingCentral is fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at...

ibex Manila, National Capital Region, Philippines Sr. Real Time Analyst Location: ibex, Manila, Philippines Responsibilities - Monitors real-time call volume and schedule conformance to efficiently utilize staffing resources and to meet any necessary contractual obligations - Coordinates and manages same day and/or short‑term off‑line event scheduling for call center agents while maintaining...

A leading financial data provider is seeking a Research Analyst based in Manila. The role involves maintaining and analyzing financial data, working closely with various sources to update the database accurately. Candidates should hold a degree in a related field and possess strong analytical and communication skills. This position requires a commitment to quality and timely execution of goals...

A leading financial data and analytics firm is seeking a Research Analyst in Manila. The role involves collecting and analyzing financial market data while ensuring its accuracy and integrity. Candidates should possess knowledge of financial markets and be proficient in MS-Office. The firm offers competitive benefits, including health insurance and flexible work accommodations. Opportunities for...

The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center enterprise. Responsibilities -...