Real Time Analyst | Local Account
|
Support Services Group
Mandaluyong
Main Responsibilities: - Manage call volume, daily attendance, and program break schedules to optimize agent allocation. - Assist in setting metrics and targets for service excellence. Scope of Work: - Monitor agent status in real-time, ensuring optimal staffing levels for inbound operations. - Evaluate adherence and initiate immediate improvements. - Conduct real-time discussions with... |
View salary & More Info |
|
6 days ago
|
|