Real Time Analyst jobs in Central Visayas

Real Time Analyst (Preferably Cebu-based Applicants) Are you a detail-oriented scheduling expert with a passion for customer service? Join our team as a Real-Time Analyst and make a meaningful impact—all while working from the comfort of your home! What We Offer - Work from Home (WFH): Enjoy the flexibility and convenience of remote work. - Company-Provided Laptop: We’ll provide the...

Basic Qualifications: - College graduate or at least 2nd year college undergraduate with no back subjects - Amenable to report onsite or hybrid in Dumaguete - Amenable to work on a night shift schedules - Required experienced using WFM Tool – Aspect EWFM/Alvaria, Genesys Cloud - Can manage multiple lines of business in different locations and multiskilled agents - Analysis of current...

A technology company in Dumaguete is seeking a Real-Time Analyst to optimize call center operations. The ideal candidate will be responsible for managing tactical planning, scheduling, and historical trend analysis to enhance service efficiency and customer experience. Candidates should possess strong analytical and communication skills with advanced proficiency in Google Sheets and workforce...

As Real Time Analyst, You Will… - Evaluate large amounts of data - Communicate data in a clear and concise manner to Management Teams, Team Leaders and team members - Adjust staffing and scheduling according to changing needs of the business - Solicit extra hours or voluntary time off from where applicable, to ensure staffing meets forecasted volumes to clients - Monitor schedules and...

About the job Real Time Analyst Scheduler (Onsite: Cebu) Work set-up: Onsite (Cebu) Shift Schedule: - Fixed work hours - 9AM-6PM EST Requirements: - Atleast 2 years in college/College Graduate - Minimum of 2 to 3 years of experience in MIS Reporting Qualifications: - Good analytical skills - Excellent in MS Excel & number crunching - Good knowledge of MIS reporting standards - Good...

Main Responsibilities - Manage call volume, daily attendance, and program break schedules to optimize agent allocation. - Assist in setting metrics and targets for service excellence. Scope of Work - Monitor agent status in real-time, ensuring optimal staffing levels for inbound operations. - Evaluate adherence and initiate immediate improvements. - Conduct real-time discussions with...

Real Time Analyst The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators. The Real Time Analyst must take actions to ensure the enterprise achieves its clients and internal bill to pay goals. We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX! In this role you will: Manage multiple...

Responsibilities - Generates schedules accordingly to meet the business requirements enabling superior customer service - Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing - Monitors the queue real-time while tracking, documenting and communicating agent activity on multiple lines...

A staffing solutions firm is seeking a BPO Real Time Analyst to manage real-time monitoring, staffing, and reporting processes onsite in Cebu City. Candidates should have a minimum of 2 years' experience as a Real-Time Analyst, proficiency in Excel, and knowledge of tools like IEX/Verint or Genesys. This role involves monitoring call volumes, adjusting schedules, and generating performance...

A leading technology solutions company is seeking a workforce management professional in Dumaguete. The ideal candidate will ensure efficient coverage in a dynamic environment, utilizing WFM tools and advanced Excel skills. Responsibilities include analyzing performance metrics, real-time reforecasting, and creating efficient schedules to meet service levels. Candidates must possess excellent...

A leading service provider in the Philippines is seeking a Workforce Management Specialist. This role involves generating and adjusting schedules, monitoring queues, and preparing reports to ensure optimal staffing and exceptional customer service. Candidates must hold a Bachelor’s degree and have at least 3 years of experience in workforce management. Strong scheduling and real-time time...

A global contact center solutions company is looking for a Realtime Analyst in Cebu City, Philippines. The ideal candidate will manage call volume, daily attendance, and staffing levels while ensuring operational excellence. Applicants should have 1-2 years of BPO experience, be college graduates, and possess strong skills in ACD systems and MS Excel. Join a community dedicated to excellence,...

About Us Here at Wonders we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi‑product ecosystem offering AI‑enabled order taking, delivery enablement, payment solutions, and point‑of‑sale software. At...

A leading service provider in Cebu City is seeking candidates for a scheduling role. Responsibilities include generating schedules to meet business needs, monitoring real-time agent activity, and ensuring adherence to schedules with effective communication. Candidates with strong organizational skills will thrive in this role. Join a dynamic team to optimize staffing levels for superior customer...

About the job BPO Real Time Analyst - Cebu City About the job: Realtime Analyst - Retail (Cebu) | Onsite - Account Type: Retail - Start Date: August 15 - Work Arrangement: 100% onsite in Cebu - Shift Schedule / Rest Days: 24/7 operations with rotating shifts Educational Requirements: Undergraduate or college graduate Work Experience: - Minimum of 2 years as a Real-Time Analyst (RTA) -...

Responsibilities - Generates schedules accordingly to meet the business requirements enabling superior customer service - Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing - Monitors the queue real-time while tracking, documenting and communicating agent activity on multiple lines of...

1. Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives. 2. Perform continual analysis of current performance and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with Operations teams to...

Responsible for intra-day management processes for operations located in Cebu Philippines. To achieve business service level objectives efficiently. Responsibilities - Efficiently manage intra-day staffing and service level. - Provide timely, accurate reports on intra-day performance. - Monitor and drive schedule adherence. - Communicate effectively with internal and external...

Real Time Analyst - Cebu (start work by August 15) About the job Real Time Analyst - Cebu (start work by August 15) Start Date: August 15 Work Setup: Fully Onsite in Cebu Educational Qualification: Undergraduate or College Graduate Work Experience: - At least 2 years as a Realtime Analyst (RTA) - Preferred: Knowledge of tools such as IEX/Verint or Genesys - Experience managing real-time...

A business process outsourcing company in Cebu City is seeking a candidate responsible for generating and adjusting schedules to enhance customer service. The role demands monitoring queue activities, preparing reports, and analyzing volume performance. Ideal candidates should exhibit strong analytical and communication skills, ensuring efficient staffing aligned with business needs. This...