Real Time Analyst jobs in Mexico

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and...

A work-from-home company is seeking a Data Analyst Backer to manage real-time reporting, generate KPI reports, and ensure data accuracy. The ideal candidate has strong Excel skills, is detail-oriented, and can work collaboratively within a team. Additional requirements include a headset, webcam, and strong communication skills. This role emphasizes proactive analysis and alignment with business...

Company Description: Sutherland is a global digital transformation and experience-led powerhouse with more than 30 years of helping the world’s most recognizable brands deliver effortless, intuitive, and human-centered interactions. We combine deep process expertise, innovative automation, design-thinking, and AI-driven technologies to reimagine and elevate both the customer and employee...

Main Responsibilities: - Manage call volume, daily attendance, and program break schedules to optimize agent allocation. - Assist in setting metrics and targets for service excellence. Scope of Work: - Monitor agent status in real-time, ensuring optimal staffing levels for inbound operations. - Evaluate adherence and initiate immediate improvements. - Conduct real-time discussions with...

While some positions offer flexibility, all PH-based Keywords Studios team members are required to report onsite per company directive. We do not offer a permanent WFH setup. The Real Time Analyst is responsible for managing and ensuring that the service levels for various programs are met at an intraday level. The RTA will provide directions and advice to stakeholders and manage real time...

Real Time Analyst The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators. The Real Time Analyst must take actions to ensure the enterprise achieves its clients and internal bill to pay goals. We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX! In this role you will: Manage multiple...

Overview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center...

Job Title: Real Time Analyst (RTA) Department: Workforce Management (WFM) / Operations Reports To: WFM Manager / Operations Manager Location: Alabang (On-site), Muntinlupa City, Metro Manila, Philippines About Pinnacle Intelligence: Pinnacle Intelligence is at the forefront of transforming the automotive retail industry. We provide AI-powered, sustainable, and scalable digital solutions that...

Overview We are currently seeking a highly motivated and detail-oriented individual to join our team as a Real-Time Analyst. As a Real-Time Analyst, you will be a vital part of our operations, ensuring the seamless and efficient delivery of healthcare support services. You will collaborate with diverse teams to monitor real-time performance metrics, optimize staffing levels, and contribute to...

A financial technology company in Pampanga, Philippines, is seeking an experienced backend software engineer for their Live Pay team. The role includes driving the design of new features, collaborating with cross-functional teams, and maintaining high-quality code. The ideal candidate has proven experience in JVM programming languages and cloud environments. This position offers hybrid work...

A leading technology company is seeking a highly skilled Senior Big Data Engineer to design, develop, and manage enterprise-grade data integration solutions. Responsibilities include architecting scalable big data solutions, developing ETL/ELT pipelines, and ensuring data quality. The ideal candidate should have proficiency in Python, Java, or Scala and strong expertise in big data frameworks...

A cryptocurrency exchange is looking for a senior backend engineer to enhance its trading platform. The role focuses on developing scalable backend services and optimizing API performance. Suitable candidates should have over 5 years of experience, especially with .NET (C#), and a strong understanding of security and performance tuning. The job offers a competitive salary and flexible...

A progressive tech firm in Pampanga is seeking a Python Engineer to enhance automation solutions powered by AI. You will develop robust systems, work closely with AI experts, and mentor junior team members. The ideal candidate has over three years of Python experience, strong communication skills, and proficiency in cloud frameworks like Azure. This role promises a dynamic environment focusing on...

A leading automation technology company in the Philippines is seeking a motivated Python Engineer to join and help shape how businesses leverage AI for operational efficiency. The role involves developing innovative automation solutions, collaborating with diverse teams, and mentoring junior developers. Candidates should have 3+ years of Python experience, strong communication skills, and a...

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and...

A financial technology company in Pampanga, Philippines, is seeking an experienced backend software engineer for their Live Pay team. The role includes driving the design of new features, collaborating with cross-functional teams, and maintaining high-quality code. The ideal candidate has proven experience in JVM programming languages and cloud environments. This position offers hybrid work...

Overview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center...

Main Responsibilities: - Manage call volume, daily attendance, and program break schedules to optimize agent allocation. - Assist in setting metrics and targets for service excellence. Scope of Work: - Monitor agent status in real-time, ensuring optimal staffing levels for inbound operations. - Evaluate adherence and initiate immediate improvements. - Conduct real-time discussions with...

Company Description: Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and...

Company Description: Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and...