Real Time Analyst jobs in Bulacan

A leading BPO service provider in Metro Manila, Pasay is seeking a Real Time Analyst to manage service level performance and KPIs in real-time. The ideal candidate will possess at least 6 months to 1 year of experience in Workforce Management along with strong communication skills. The role requires someone who can monitor staffing levels, analyze call volumes, and is amenable to working onsite...

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and...

Company Description: Sutherland is a global digital transformation and experience-led powerhouse with more than 30 years of helping the world’s most recognizable brands deliver effortless, intuitive, and human-centered interactions. We combine deep process expertise, innovative automation, design-thinking, and AI-driven technologies to reimagine and elevate both the customer and employee...

About Us Here at Wonders, we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At...

While some positions offer flexibility, all PH-based Keywords Studios team members are required to report onsite per company directive. We do not offer a permanent WFH setup. The Real Time Analyst is responsible for managing and ensuring that the service levels for various programs are met at an intraday level. The RTA will provide directions and advice to stakeholders and manage real time...

Real Time Analyst The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators. The Real Time Analyst must take actions to ensure the enterprise achieves its clients and internal bill to pay goals. We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX! In this role you will: Manage multiple...

Overview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center...

Main Responsibilities: - Manage call volume, daily attendance, and program break schedules to optimize agent allocation. - Assist in setting metrics and targets for service excellence. Scope of Work: - Monitor agent status in real-time, ensuring optimal staffing levels for inbound operations. - Evaluate adherence and initiate immediate improvements. - Conduct real-time discussions with...

Job Title: Real Time Analyst (RTA) Department: Workforce Management (WFM) / Operations Reports To: WFM Manager / Operations Manager Location: Alabang (On-site), Muntinlupa City, Metro Manila, Philippines About Pinnacle Intelligence: Pinnacle Intelligence is at the forefront of transforming the automotive retail industry. We provide AI-powered, sustainable, and scalable digital solutions that...

Overview We are currently seeking a highly motivated and detail-oriented individual to join our team as a Real-Time Analyst. As a Real-Time Analyst, you will be a vital part of our operations, ensuring the seamless and efficient delivery of healthcare support services. You will collaborate with diverse teams to monitor real-time performance metrics, optimize staffing levels, and contribute to...

Job Summary Main Objectives and Duties: 1. Communicates any system downtimes to all stakeholders Escalates any system downtime and tool issues to the Qualfon and Account’s Management Communicate effectively any information to Operations Team from Account’s Workforce Management during any downtime Documents and sends the downtime summary report 2. Monitor and manage intraday staffing levels...

Overview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center...

Key Responsibilities: - Monitor agent status in real-time. - Monitors inbound operations to ensure optimal staffing levels. - Evaluate adherence and take immediate action to improve performance. - Facilitates real-time discussions with necessary stakeholders. - Responsible in processing the hourly, daily, weekly, monthly schedule adherence reports - Administers volume contingency action plans as...

Company Description: Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and...

Company Description: Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and...

Job Description Associate Manager RTA in this role get to: - Be the expert and lead a team of RTAs: Monitor queues in real-time to identify and call out any risks to meeting contractual KPIs like Service Level/ Abandonment % / Line Adherence / Handling Capacity/ SIR. - Monitor service level performance at interval level against planned AHT, Aux & Shrinkage and correlate with non-adherence at...

Job Description Associate Manager RTA in this role get to: - Be the expert and lead a team of RTAs: Monitor queues in real-time to identify and call out any risks to meeting contractual KPIs like Service Level/ Abandonment % / Line Adherence / Handling Capacity/ SIR. - Monitor service level performance at interval level against planned AHT, Aux & Shrinkage and correlate with non-adherence at...

Company Description: About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions...

Company Description: Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and...

Company Description: We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves...