Customer Service Manager jobs in Leyte

A leading fast-food chain is seeking a Senior Crew member in Leyte, Philippines, responsible for providing excellent customer service and assisting across different store areas. The role includes taking orders, serving customers, and ensuring cleanliness and safety standards. Ideal candidates should be High School graduates with a customer-oriented approach and the ability to work physically...

A global B-Corp company in Leyte is seeking a Senior Customer Advocate to enhance customer experiences by providing prompt and professional support. The role involves responding to inquiries through various channels, handling complaints, and collaborating with teams to provide timely solutions. Candidates should have strong communication skills, a customer-first attitude, and experience in...

A leading technology and service provider is seeking a Customer Care Specialist to assist passengers at the airport with their baggage claims. Responsibilities include tracing mishandled baggage, raising reports for mishandled bags, and providing excellent customer service. Candidates should possess relevant educational qualifications and exhibit professionalism and a strong service-oriented...

JOB DESCRIPTION: Provides an excellent online shopping experience to all customers across all marketplaces by resolvingissues through timely responses to customer emails, inbound and outbound calls, voicemails, and livechat. He/she will also perform special projects designated by the Team Manager. ESSENTIAL REQUIREMENTS: - Confident in speaking American English and good at writing emails -...

Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail,...

Key Responsibilities 1. KPI, Performance & CSAT Management - Oversee individual and team KPIs and ensure performance targets are met. - Conduct monthly, semi-annual, and annual performance reviews with the CSR Team Lead. - Review KPI results to ensure accurate incentive payouts. - Analyze CSAT trends and implement strategies to maintain and improve customer satisfaction. 2. Recruitment &...

Descripción ¿Por qué Enterprise? Enterprise Mobility es una multinacional lider mundial en el sector de la movilidad. Tiene una red mundial presente en unos 100 países, formada por cerca de 100.000 empleados, más de 9.500 oficinas y más de 1.7 millones de vehículos que trasladan a los clientes a donde necesiten ir. En España, Enterprise se instala en el año 2012, y desde ese momento no hemos...

Responsibilities - In charge of the service center's routine operation and development of operating targets. - Generation of ASP Daily Pending cases. - Data gathering and analyzing daily pending. - Communicating pending cases and updates. - Timely escalation and internal communication of major service issues and status updates is required to ensure alignment across departments and avoid delays...

A business solutions provider based in the Philippines is looking for an experienced Product Manager focused on Customer Service solutions. In this role, the candidate will translate business needs into product strategy, manage cross-functional collaboration, and utilize data-driven decision-making to enhance customer interactions. The ideal applicant will possess a bachelor’s degree and 3-5...

A Customer Support Manager, ensures that the customers of a company are satisfied. The role is to provide superb customer service by leading and motivating the customer service by leading and motivating the customer support team, developing procedures and talk scripts, and creating customer satisfaction goals. Job Responsibilities - Understand existing policies rules and regulations pertaining...

A retail management organization located in Metro Manila, Taguig, is looking for an experienced individual to oversee the ecommerce customer service team. The role requires a strong leader to enhance customer satisfaction and operational efficiency. Candidates should have a Bachelor's degree and 3-5 years of experience in customer service, along with leadership skills. Proficiency in CRM systems...

A leading global water solutions company is seeking a Customer Service Manager in the Philippines. This role involves leading a dynamic team to deliver exceptional customer experiences, driving performance, and developing talent. Applicants should have a degree and considerable experience in customer service management, with knowledge in SAP and a collaborative mindset. Join a company dedicated...

Job Summary The CSR Head for the Travel Agency is responsible for overseeing the customer service department to ensure exceptional support and assistance to clients throughout their travel planning, booking, and post-travel experiences. This role leads the customer service team, manages escalations, monitors service quality, and ensures that every client receives professional, timely, and...

An automotive dealership in the Philippines is seeking a Service Manager to oversee customer service operations. The ideal candidate should have a Bachelor’s degree in Mechanical Engineering or Automotive, along with 2-3 years of experience in a Service Department. Responsibilities include addressing customer concerns, managing multiple tasks, and maintaining organization in a fast-paced setting....

A large logistics organization is seeking a Customer Service Manager to lead their team in delivering exceptional service. The successful candidate will develop strategies for improvement, handle escalated inquiries, and collaborate with internal teams. A strong background in customer service, particularly in the Transport & Distribution industry, is essential. This role offers permanent...

Responsibilities - Oversee the customer service team to ensure high-quality support. - Develop and implement customer service policies and procedures. - Monitor customer interactions and feedback for continuous improvement. - Train and mentor staff to enhance skills and productivity. - Manage escalated customer issues and resolve complaints effectively. - Analyze performance metrics to drive...

JOB DESCRIPTION:Provides an excellent online shopping experience to all customers across all marketplaces by resolvingissues through timely responses to customer emails, inbound and outbound calls, voicemails, and livechat. He/she will also perform special projects designated by the Team Manager.ESSENTIAL REQUIREMENTS:● Confident in speaking American English and good at writing emails● Ability to...

About the job Customer Service Specialist (Apron) Position: Customer Care Specialist Work Week & Shift: 6 days, rotating shift Location: Airport Job Responsibilities - You will attend to passengers at arrival claims with mishandled and damaged baggage. - Raise reports of mishandled and damaged bags, in accordance to the various airline. Requirements - Trace mishandled baggage and keep...

Customer Service Manager – Industry - Hungary Lead with purpose at Grundfos! At Grundfos, we believe in creating solutions that help shape a better world. As a Customer Services Representative, you’ll be at the heart of delivering world‑class service to our industry customers across Europe while supporting our mission of sustainability and innovation. We’re seeking a Customer Services Manager...

Job Description - Responsible for overseeing the daily operations of the ecommerce customer service team to ensure a high level of customer satisfaction and operational efficiency. - Lead, mentor, and develop the ecommerce customer service team to deliver excellent customer support. - Oversee customer inquiries, complaints, and escalations, ensuring timely and satisfactory...