Customer Service Manager jobs in Leyte

OVERALL PURPOSE To coordinate with sales, customers, & delivery personnel to provide timely feedback and increase customer satisfaction with our delivery service. MAJOR RESPONSIBILITIES - Monitors delivery trucks to ensure on time arrival to customer - Provide feedback and solution to customer complaints on late delivery, short packing, short delivery, wrong packing, case switching, wrong...

A leading fast-food chain is seeking a Senior Crew member in Leyte, Philippines, responsible for providing excellent customer service and assisting across different store areas. The role includes taking orders, serving customers, and ensuring cleanliness and safety standards. Ideal candidates should be High School graduates with a customer-oriented approach and the ability to work physically...

A global B-Corp company in Leyte is seeking a Senior Customer Advocate to enhance customer experiences by providing prompt and professional support. The role involves responding to inquiries through various channels, handling complaints, and collaborating with teams to provide timely solutions. Candidates should have strong communication skills, a customer-first attitude, and experience in...

A leading technology and service provider is seeking a Customer Care Specialist to assist passengers at the airport with their baggage claims. Responsibilities include tracing mishandled baggage, raising reports for mishandled bags, and providing excellent customer service. Candidates should possess relevant educational qualifications and exhibit professionalism and a strong service-oriented...

JOB DESCRIPTION: Provides an excellent online shopping experience to all customers across all marketplaces by resolvingissues through timely responses to customer emails, inbound and outbound calls, voicemails, and livechat. He/she will also perform special projects designated by the Team Manager. ESSENTIAL REQUIREMENTS: - Confident in speaking American English and good at writing emails -...

Overview We’re Hiring: Customer Service Professional/Case Manager! Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered! We are currently on the lookout for a Customer Service Professional/Case Manager to join our team at Cloudstaff, the #1 workplace everywhere! Attach a 1-2 minute video intro and introduce yourself to...

Team Manager | Customer Service Ready to lead, inspire and make an impact? Join our team today and unleash your full potential! About Us Full Potential Solutions (FPS) is a performance‑based, analytically driven omnichannel solutions organization operating in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines. We prioritize culture and employees, rapidly growing and...

Key Responsibilities - Manage and oversee aftersales customer service operations, including complaints, inquiries, and service requests - Ensure timely and effective resolution of customer issues and escalations - Develop and implement aftersales policies, procedures, and service standards - Coordinate with technical, logistics, warranty, and sales teams to support customer...

We are seeking an experienced CS Manager to oversee customer service operations, performance management, and reporting. This role is critical in ensuring KPI achievement, high CSAT performance, and efficient daily operations while coordinating closely with internal teams and leadership. Key Responsibilities 1. KPI, Performance & CSAT Management - Oversee individual and team KPIs and ensure...

Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail,...

Key Responsibilities 1. KPI, Performance & CSAT Management - Oversee individual and team KPIs and ensure performance targets are met. - Conduct monthly, semi-annual, and annual performance reviews with the CSR Team Lead. - Review KPI results to ensure accurate incentive payouts. - Analyze CSAT trends and implement strategies to maintain and improve customer satisfaction. 2. Recruitment &...

Descripción ¿Por qué Enterprise? Enterprise Mobility es una multinacional lider mundial en el sector de la movilidad. Tiene una red mundial presente en unos 100 países, formada por cerca de 100.000 empleados, más de 9.500 oficinas y más de 1.7 millones de vehículos que trasladan a los clientes a donde necesiten ir. En España, Enterprise se instala en el año 2012, y desde ese momento no hemos...

Responsibilities - In charge of the service center's routine operation and development of operating targets. - Generation of ASP Daily Pending cases. - Data gathering and analyzing daily pending. - Communicating pending cases and updates. - Timely escalation and internal communication of major service issues and status updates is required to ensure alignment across departments and avoid delays...

A business solutions provider based in the Philippines is looking for an experienced Product Manager focused on Customer Service solutions. In this role, the candidate will translate business needs into product strategy, manage cross-functional collaboration, and utilize data-driven decision-making to enhance customer interactions. The ideal applicant will possess a bachelor’s degree and 3-5...

A Customer Support Manager, ensures that the customers of a company are satisfied. The role is to provide superb customer service by leading and motivating the customer service by leading and motivating the customer support team, developing procedures and talk scripts, and creating customer satisfaction goals. Job Responsibilities - Understand existing policies rules and regulations pertaining...

A retail management organization located in Metro Manila, Taguig, is looking for an experienced individual to oversee the ecommerce customer service team. The role requires a strong leader to enhance customer satisfaction and operational efficiency. Candidates should have a Bachelor's degree and 3-5 years of experience in customer service, along with leadership skills. Proficiency in CRM systems...

A leading global water solutions company is seeking a Customer Service Manager in the Philippines. This role involves leading a dynamic team to deliver exceptional customer experiences, driving performance, and developing talent. Applicants should have a degree and considerable experience in customer service management, with knowledge in SAP and a collaborative mindset. Join a company dedicated...

JOB DESCRIPTION:Provides an excellent online shopping experience to all customers across all marketplaces by resolvingissues through timely responses to customer emails, inbound and outbound calls, voicemails, and livechat. He/she will also perform special projects designated by the Team Manager.ESSENTIAL REQUIREMENTS:● Confident in speaking American English and good at writing emails● Ability to...

About the job Customer Service Specialist (Apron) Position: Customer Care Specialist Work Week & Shift: 6 days, rotating shift Location: Airport Job Responsibilities - You will attend to passengers at arrival claims with mishandled and damaged baggage. - Raise reports of mishandled and damaged bags, in accordance to the various airline. Requirements - Trace mishandled baggage and keep...

A leading outsourcing company is seeking a Customer Service Professional/Case Manager to join their team in Pampanga, Philippines. The role involves communicating with clients, completing regulatory forms, and managing multiple cases independently. Ideal candidates should have excellent English communication skills, strong organizational abilities, and an analytical mindset. This position offers...