Customer Service Manager jobs

Overview We’re Hiring: Customer Service Professional/Case Manager! Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered! We are currently on the lookout for a Customer Service Professional/Case Manager to join our team at Cloudstaff, the #1 workplace everywhere! Attach a 1-2 minute video intro and introduce yourself to...

A retail company in the Philippines seeks a candidate for a customer service management role. This position is responsible for maintaining service levels and ensuring smooth customer flow in service areas. Key responsibilities include managing customer interactions, enforcing service policies, monitoring sales achievements, and leading team development. Ideal applicants hold a Bachelor's degree...

Team Manager | Customer Service Ready to lead, inspire and make an impact? Join our team today and unleash your full potential! About Us Full Potential Solutions (FPS) is a performance‑based, analytically driven omnichannel solutions organization operating in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines. We prioritize culture and employees, rapidly growing and...

Key Responsibilities - Manage and oversee aftersales customer service operations, including complaints, inquiries, and service requests - Ensure timely and effective resolution of customer issues and escalations - Develop and implement aftersales policies, procedures, and service standards - Coordinate with technical, logistics, warranty, and sales teams to support customer...

We are seeking an experienced CS Manager to oversee customer service operations, performance management, and reporting. This role is critical in ensuring KPI achievement, high CSAT performance, and efficient daily operations while coordinating closely with internal teams and leadership. Key Responsibilities 1. KPI, Performance & CSAT Management - Oversee individual and team KPIs and ensure...

A leading banking institution in the Philippines is seeking a Service Manager to oversee store operations and ensure excellent customer service. The role includes verifying customer information, conducting risk assessments, and managing branch compliance. This position requires a college degree, preferably in Accounting or Business, and at least 5 years of supervisory experience in branch...

Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail,...

Key Responsibilities 1. KPI, Performance & CSAT Management - Oversee individual and team KPIs and ensure performance targets are met. - Conduct monthly, semi-annual, and annual performance reviews with the CSR Team Lead. - Review KPI results to ensure accurate incentive payouts. - Analyze CSAT trends and implement strategies to maintain and improve customer satisfaction. 2. Recruitment &...

Descripción ¿Por qué Enterprise? Enterprise Mobility es una multinacional lider mundial en el sector de la movilidad. Tiene una red mundial presente en unos 100 países, formada por cerca de 100.000 empleados, más de 9.500 oficinas y más de 1.7 millones de vehículos que trasladan a los clientes a donde necesiten ir. En España, Enterprise se instala en el año 2012, y desde ese momento no hemos...

Responsibilities - In charge of the service center's routine operation and development of operating targets. - Generation of ASP Daily Pending cases. - Data gathering and analyzing daily pending. - Communicating pending cases and updates. - Timely escalation and internal communication of major service issues and status updates is required to ensure alignment across departments and avoid delays...

As the Customer Service Manager, you will play a pivotal role in supporting customers/students throughout their learning experience. Your vibrant personality and excellent writing skills will help you connect with the community on camera and through written communication. Our client is committed to finding the perfect candidate who shares a passion for empowering women and has the dedication to...

About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for...

A business solutions provider based in the Philippines is looking for an experienced Product Manager focused on Customer Service solutions. In this role, the candidate will translate business needs into product strategy, manage cross-functional collaboration, and utilize data-driven decision-making to enhance customer interactions. The ideal applicant will possess a bachelor’s degree and 3-5...

Job Description - Handle, resolve & track escalated guest concerns - Present weekly needs analysis with action plan and recommendations - Coaching/Training needs analysis and Action Planning/Recommendation - Module Creation - Conduct customer service workshops and presentations - Facilitate new hire certification - New hire monitoring - Prepare new hire performance rating report - Set Audit...

A Customer Support Manager, ensures that the customers of a company are satisfied. The role is to provide superb customer service by leading and motivating the customer service by leading and motivating the customer support team, developing procedures and talk scripts, and creating customer satisfaction goals. Job Responsibilities - Understand existing policies rules and regulations pertaining...

A retail management organization located in Metro Manila, Taguig, is looking for an experienced individual to oversee the ecommerce customer service team. The role requires a strong leader to enhance customer satisfaction and operational efficiency. Candidates should have a Bachelor's degree and 3-5 years of experience in customer service, along with leadership skills. Proficiency in CRM systems...

A leading global water solutions company is seeking a Customer Service Manager in the Philippines. This role involves leading a dynamic team to deliver exceptional customer experiences, driving performance, and developing talent. Applicants should have a degree and considerable experience in customer service management, with knowledge in SAP and a collaborative mindset. Join a company dedicated...

Job Function Responsible for maintaining appropriate service levels in all Customer Service areas and ensuring smooth/orderly customer traffic flow in Customer Service counters and Prestige Lounge. Responsibilities - Manage customer interaction - Enforce effectively the customer service procedures and policies of The SM Store - Monitor Gift Delivery Service (GDS) Sales Achievement - Lead...

A leading outsourcing company is seeking a Customer Service Professional/Case Manager to join their team in Pampanga, Philippines. The role involves communicating with clients, completing regulatory forms, and managing multiple cases independently. Ideal candidates should have excellent English communication skills, strong organizational abilities, and an analytical mindset. This position offers...

Responsible for managing the Customer Relations Service personnel and security guards of The SM Store. Will also be responsible for developing strategies, implementation of company protocols and/or regulations related to security. Responsibilities - Respond to all kinds of incident except for sales-related issues - Conduct investigation, execute loss prevention measures, and provide...