Workforce Planner jobs in Manila

A leading international financial services provider in Metro Manila is seeking a Workforce Capacity Planner/Scheduler to analyze data and forecast staffing needs. This hybrid role emphasizes collaboration with department leaders and continuous improvement in workforce management. The ideal candidate should have over a year of experience in Workforce organization and be proficient in Microsoft...

A leading IT Services Company in Metro Manila is seeking a Workforce Planner to optimize workforce supply and demand. The role requires over 6 years of IT experience and at least 2 years in workforce planning. Responsibilities include analyzing workforce metrics and collaborating with stakeholders to meet business objectives. The position offers a hybrid work setup, promoting work-life balance...

Workforce Planner - Operations, Sorting Centre, SPX Express (Calamba, Laguna) Location: SPX Express Manila, National Capital Region, Philippines Responsibilities - Ensure strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication, while ensuring forecast alignment with strategic goals. - Oversee WFM tasks and strategies, including...

A leading outsourcing company in the Philippines is seeking a Workforce Planner to maintain hiring plans and develop forecasts. The role emphasizes guidance on staffing levels for client metrics while balancing internal productivity goals. Ideal candidates will have at least 1 year of experience in forecasting within a call center and strong skills in MS Office, particularly Excel. This position...

A leading global travel organization is seeking a Workforce Management Specialist in Manila. The role involves developing demand forecasts, optimizing schedules, and analyzing staffing efficiency. Candidates should have at least 2 years of experience in workforce management, strong analytical skills, and proficiency in WFM tools like Microsoft Excel and NICE. This position provides an opportunity...

- Acts as a Subject Matter Expert (SME) for RTA function. - Effectively manage intraday of multiple accounts on different systems and platforms plus providing RCA and recommendation on operational performance. - Proactively provides BCP related updates and task such as weather, traffic, earthquake, socio political events, etc., that may impact delivery. - Works collaboratively with CoBRA...

A prestigious international development bank in Manila seeks a Workforce Planning Officer to contribute to workforce analysis and management. You will facilitate staffing operations, ensuring data management accuracy and organizational alignment. The role requires a Bachelor's degree, significant experience in human resource practices, and proficiency in MS Office, along with strong analytical...

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) Sr. Process Specialist, Workforce Management Skilling and Access Support Summary: - To assist the Principal Process Specialist in managing the administration of Workforce Management functions, such as Capacity and Footprint Execution, Schedule and Absence Management, Access Delivery and Governance, Intraday...

Arup Manila, National Capital Region, Philippines. Transport Planner Our transport planning team in Manila leads a wide range of exciting local and international projects. The Opportunity The role is based in the Manila office. A Transport Planner will be responsible for concept planning, assessment, and design of transport infrastructure, including roads, bus and rail stations/terminals, and...

Responsibilities - Manage the global seat allocation for agents - Consolidation of data across all programs - Analyzes gathered data and ensures utmost accuracy - Works with WFM Delivery, Operations and other Support groups on tasks pertaining to centralized reporting and seat capacity - Assist WFM Planner on new program sizing Knowledge, Skill Set & Qualifications Required - Minimum 2 years...

As a Workforce Capacity Planner/Scheduler in our back-office Workforce team, you will be responsible for analyzing historical data, trends and seasonality to forecast staffing needs accurately and ensure our business operations are supported by optimal levels. As a key contributor to our mission of delivering exceptional service, the Capacity Planner/WF Scheduling Analyst will align resources...

Overview The Workforce Planner is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity goals.Responsibilities Historical File:Mechanize...

About Datacom With over 6,200 people, and centre’s of technical excellence spread across Australasia, Datacom is committed to developing and growing its capability across Asia. Founded in 1965 in New Zealand, and with over 2 decades of operating in Malaysia and the Philippines, Datacom has experienced expediential growth. Through all this, Datacom has maintained high levels of profitability with...

As a Workforce Capacity Planner/Scheduler in our back-office Workforce team, you will be responsible for analyzing historical data, trends and seasonality to forecast staffing needs accurately and ensuring our business operations are supported by optimal levels. As a key contributor to our mission of delivering exceptional service, the Capacity Planner/WF Scheduling Analyst will align resources...

A leading outsourcing company in the Philippines is looking for a workforce management professional. The role involves acting as a Subject Matter Expert (SME) for RTA function, managing multiple accounts intraday, and providing updates on events that may impact delivery. Candidates should have intermediate Excel skills and 1-2 years of BPO experience, particularly in Workforce Management. This...

SPX Express Manila, National Capital Region, Philippines Job title Workforce Planner - Operations, Sorting Center, SPX Express (Silangan, Calamba Laguna) Responsibilities - Responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication while ensuring forecast alignment with strategic goals - Responsible for the overall...

A leading international financial services provider seeks a Workforce Capacity Planner/Scheduler in Cebu City. This role requires expertise in data analysis and workforce organization to forecast staffing needs and optimize operations. Key responsibilities include monitoring KPIs, collaborating with team leaders, and creating employee schedules. Candidates must have over a year of experience in...

As a Workforce Capacity Planner/Scheduler in our back-office Workforce team, you will be responsible for analyzing historical data, trends and seasonality to forecast staffing needs accurately and ensure our business operations are supported by optimal levels. As a key contributor to our mission of delivering exceptional service, the Capacity Planner/WF Scheduling Analyst will align resources...

Overview Sorting Center - Workforce Management Planner (Calamba, Laguna) - Operations, SPX Express. Responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication while ensuring forecast alignment with strategic goals. Responsibilities - Responsible for forecast modeling, capacity planning, collaboration and effective...

Overview Workforce Planner - Operations, Sorting Center, SPX Express (Calamba, Laguna) at SPX Express. Location: Paciano Rizal, Calamba, Laguna. This role focuses on forecasting, capacity planning, scheduling, and real-time monitoring to align with strategic goals. Responsibilities - Responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration...