Workforce Manager jobs in Hinoba-An

Client Profile: This company was founded in 1976. One of the fastest growing IT companies not only in the Philippines but also in Canada and Australia. This company focuses on Business consulting, Systems integration and IT services.Position: Workforce & Quality Expert ManagerCompany Industry: IT CompanyLocation: TaguigSalary Offer: Php 120,000Work Schedule: shifting ScheduleWork Set Up: Work...

Qualifications: • 3+ years Workforce Management experience, focused on Scheduling & Intraday management• Strong in schedule planning, forecasting, and staffing adjustments• Able to work onsite and handle basic real-time escalations when needed

Specialist Operational Workforce Management A WFM professional that provides Operational WFM analytical support and consultative guidance around established WFM processes and procedures. Enabling and educating the Operational Teams on the proper use of established WFM policies and procedures to assist in leading the Operational Teams to optimize costs, revenue delivery, and guest experience....

A leading consulting firm is seeking a Resource Manager for their Delivery Center in Makati. This role is focused on optimizing workforce allocation and ensuring effective resource utilization across operations. Key responsibilities include developing resource management strategies, assessing workforce needs, and utilizing management tools to track capacity. Candidates should have a Bachelor's...

A leading financial services company based in Taguig is seeking a MIS and Workforce Management Specialist to support the contact center operations. This role focuses on generating management reports, analyzing attendance, and ensuring scheduling compliance. Ideal candidates should have strong Excel skills and experience in data analysis within a call center environment. Join a dynamic team where...

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours. Enable your future At TDCX, we believe that every career move should propel you forward. Work alongside...

Overview SHIFT: NIGHT SET UP: HYBRID (CIRCUIT MAKATI) The Sr. Manager, WFM is responsible for managing and facilitating workforce activities for the company. Works with Carenet teams to create, review and adjust daily forecasted volumes and handles time to achieve optimal staffing. This role manages and facilitates ongoing improvements to Workforce scheduling techniques, planning, analysis and...

The Workforce Management Specialist is an individual contributor role that generates forecasts and schedules while performing analytics on results. This is a job that requires a strong aptitude in mathematics and the ability to break down complex analytics into understandable and relatable terms to a wide variety of people. Through data preparation, tracking, and analysis, this position provides...

Responsibilities - Ensure that Company's Customer Experience teams meet all of our SLAs in responding to our customers in a promptly manner. - Monitor real-time queue and to work closely with multiple vendor partners to meet Key Performance Indicators (KPI) - Manage the daily/intraday performance reports and update status to Leadership - Manage daily and intraday schedule adherence - Analyze...

We're Hiring: Workforce Management (WFM) Manager Location: Taguig Responsibilities - Lead and manage the WFM team to meet performance and business goals. - Provide effective coaching and feedback to Assistant Managers and/or Senior WFM Executives to enhance individual and team performance. - Serve as a subject matter expert on Capacity Planning, Forecasting, Scheduling, and Real-Time Queue...

On-site - Pasig • 1-3 Yrs Exp • Bachelor • Full-time Job Description - Strategic Staffing & Profitability: Generate and implement value propositions related to staffing and account staffing to directly support the profitability of operations. - Team Leadership & Development: Lead, mentor, and develop a team of 5-15 WFM analysts, ensuring task fulfillment, quality evaluation of daily processes,...

Dencom Consultancy and Manpower Services Hybrid - Cebu >10 Yrs Exp Bachelor Full-time Job Description The Sr. Workforce Manager is responsible for leading the end-to-end Workforce Management (WFM) function for large-scale, complex operations. This role ensures optimal staffing, forecasting accuracy, real‑time performance management, and strategic capacity planning to support operational...

Apply today and start your journey with Ubiquity! The Responsibilities - Understanding of key business objectives, timeframes, and requirements associated with Workforce Management. - Responsible for tracking, forecasting, analyzing real-time management and planning of assigned call volume, headcount requirements, shrinkage, attrition and handle time goals throughout the group sites. -...

Overview Alabang Support Roles - Training / Workforce / Operations (Executive, Team Leader and/or Manager) – WNS Muntinlupa City, National Capital Region, Philippines. Why Join Us We promise our employees role clarity, coaching and mentoring, professional development and a structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture...

A leading workforce management solutions provider in Bacolod, Philippines is seeking a Manager for Workforce Management. The role involves tracking and analyzing call volume, making strategic recommendations to improve productivity, and ensuring adherence to workforce procedures. Candidates should have 3-5 years of experience in managing workforce operations, proficiency in AVAYA CMS, and strong...

About the job Workforce Management Manager - Taguig GetSet Software is delighted to have been engaged by this esteemed and highly successful company, recognized as a cutting-edge digital service provider with expertise in Digital Engineering, Operations, and Studio Services, to assist in the recruitment of Workforce Management Manager and Workforce Management Supervisor role for Taguig,...

About the job Workforce Management Executive (Cebu) Role Purpose The purpose of the role is to ensure updation and management of data related to client accounts (forecasting, scheduling and performance), provide timely & accurate analysis through MIS reports and dashboards to the external & internal stakeholders. Job Responsibilities - 1. Design & generate MIS reports as per business...

Apply today and start your journey with Ubiquity! Responsibilities - Understanding of key business objectives, timeframes, and requirements associated with Workforce Management. - Responsible for tracking, forecasting analyzing real time management and planning of assigned call volume, headcount requirements, shrinkage, attrition and handle time goals throughout the group sites. - Reporting of...

A leading digital service provider in Taguig is seeking a Workforce Management Manager to supervise a team of analysts and leads. The role includes implementing scheduling, forecasting resource needs, and conducting performance reviews. Candidates should have at least 2-3 years of experience in workforce management and a proven ability to resolve conflicts. This position offers a competitive...

Job Title: Resource Manager –Delivery Center Job Summary The Resource Manager for the Delivery Center (DC) is responsible for managing workforce allocation, ensuring optimal utilization of resources across operations, and supporting talent development initiatives. This role requires strong analytical skills, workforce planning expertise, and effective communication to align staffing strategies...