Workforce Manager jobs in Cavite City

Client Profile: This company was founded in 1976. One of the fastest growing IT companies not only in the Philippines but also in Canada and Australia. This company focuses on Business consulting, Systems integration and IT services.Position: Workforce & Quality Expert ManagerCompany Industry: IT CompanyLocation: TaguigSalary Offer: Php 120,000Work Schedule: shifting ScheduleWork Set Up: Work...

Team Lead, Workforce Management Real Time Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Team Lead – Workforce Management – Real Time working onsite in Pampanga, you'll be a part of bringing humanity to business. #experienceTTEC What You'll be Doing Have a passion to solve work puzzles in real time and mentor others? Are you looking...

Keep high-volume contact centers running at peak performance. Work where data, decisions, and customer experience intersect. This role is built for analysts who thrive in fast‑paced environments—using real‑time data to balance staffing, protect service levels, and directly improve customer outcomes in the health insurance space. This international opportunity puts you at the heart of call...

A leading workforce management provider in the Philippines is seeking a Sr. Workforce Manager for its Pasig site. You will oversee performance and productivity of workforce teams, ensuring client goals are met through strategic staffing and management of operations. The ideal candidate will have over 10 years of experience in Workforce Management, extensive analytical skills, and the ability to...

Workforce Management & Reporting Analyst – BPO Work Setup: Onsite Locations: MOA / CEB / ALA Salary Range: ₱22,000 – ₱45,000 (depending on role and experience) Job Summary: The Workforce Management & Reporting Analyst is responsible for real-time monitoring, reporting, scheduling, and workforce optimization to ensure service level agreements (SLAs) and operational targets are met. The role...

JOB SUMMARY: We are seeking an experienced Dayforce Workforce Management (WFM) Specialist with strong Australia payroll and workforce management knowledge. This role focuses on configuring, supporting, and optimizing Dayforce WFM solutions, with particular emphasis on Australian awards, entitlements, and pay policies to ensure compliance and accurate workforce processing. JOB...

Summary of This Role The WFM Systems Expert is a critical role responsible for the implementation, configuration, maintenance, and optimization of the organization’s WFM system and related integrations. This role serves as the technical Subject Matter Expert (SME) for the Workforce Management (WFM) platform, ensuring its optimal configuration and performance across both the high-velocity Contact...

The Real Time Management Specialist monitors live operations, makes immediate staffing adjustments, and ensures service level targets are met throughout the day. This role requires quick decision-making abilities and strong understanding of real-time operational dynamics. Key Roles and Responsibilities - Monitor real-time service levels, queue volumes, and agent availability - Make immediate...

A next-generation customer experience platform is seeking a Workforce Manager for a full‑time on-site role in Quezon City. The ideal candidate will have at least 2 years of experience in workforce management, responsible for overseeing planning, scheduling, and resource allocation. Key skills include capacity planning, analytical abilities, and excellent communication. This role is essential in...

A leading financial services company is seeking a Sr. Process Specialist for their Integrated Mission Control team in Muntinlupa, Philippines. The role involves managing Workforce Management functions, supervising a team, and collaborating with various stakeholders to ensure effective operations. Candidates should have at least 18 months of experience in a call center environment, strong...

Responsibilities - Manage workforce planning and resource allocation for effectiveness - Supervise teams to achieve successful project execution - Mentor staff to develop their skills and knowledge - Collaborate with stakeholders to align project objectives - Analyze operational processes to identify areas for enhancement - Foster a culture of continuous learning and development - Manage project...

Location: Alabang, Muntinlupa City Essential Duties and Responsibilities - Ensure that appropriate operations schedules are designed, implemented, and released on time. - Review and monitor forecasts, schedules, and plans developed by team members. - Develop strategies that are to be used in implementation of software and hardware systems in the organization. - Responsible for providing...

A leading customer service provider in Quezon City is seeking a Workforce Manager to ensure adequate staffing and meet key performance indicators (KPIs). The role includes managing training plans, participating in client discussions, and overseeing reporting structures. Ideal candidates will have 5-8 years of experience in workforce management, strong communication and analytical skills, and a...

A leading workforce management company in the Philippines seeks a WFM Manager to oversee the planning, scheduling, and optimization of staff. Responsibilities include analyzing workforce data, managing performance appraisals, and collaborating across departments. The ideal candidate should have at least 4 years of experience and familiarity with WFM tools like Alvaria. Strong organizational and...

Company Description UnifyCX is a next-generation customer experience platform that combines human expertise with cutting‑edge AI technology to transform customer journeys. Established through GlowTouch’s acquisition of Collective Solution, the company offers a comprehensive suite of tools to create exceptional customer service experiences. With a global presence and innovative approach, UnifyCX...

Transcom is looking for talented individuals like you to join our awesome team! Be the next Sr. Workforce Manager for our Transcom Pasig site. Join our Transcom Family as a Sr. Workforce Manager! The Senior Workforce Manager: owns the culture, delivery, direction, and impact of the WFM team to the clients and Transcom; ensures client/customer goals are met by analyzing work...

Founded in 1988, the company produces approximately 15,000 tons of plant-derived glycerin annually, supplying high-quality pharmaceutical- and food-grade products both locally and internationally. It also manufactures related chemical products and continues to uphold high industry standards. Position: Assistant HR Manager – Workforce Relations (Batangas) Industry: Chemical...

Summary of This Role The WFM Business Intelligence Analyst will be the analytical engine driving optimal resource allocation and operational efficiency across the entire service ecosystem, encompassing both back office and contact center operations. This role is responsible for transforming complex workforce and operational data into actionable, insightful business recommendations for executive...

A leading chemical manufacturing company in Batangas is seeking an experienced Assistant HR Manager specializing in workforce relations. The role involves oversight of recruitment, employee relations, and compliance with labour laws. Candidates should have a Bachelor's degree and at least seven years of managerial experience in Human Resources. Knowledge of Collective Bargaining Agreements and...

As a Manager Workforce Management, you oversee the operational success of the Workforce Management team. You enable efficient workforce planning, execution, and continuous improvement across all WFM functions to support organizational goals. You manage the performance, drive engagement, and foster development of your team. - Provide direction to the WFM team, ensuring alignment with company...