Real Time Analyst jobs in Pasay City

A leading BPO service provider in Metro Manila, Pasay is seeking a Real Time Analyst to manage service level performance and KPIs in real-time. The ideal candidate will possess at least 6 months to 1 year of experience in Workforce Management along with strong communication skills. The role requires someone who can monitor staffing levels, analyze call volumes, and is amenable to working onsite...

Client Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years. Position: Real Time Analyst Company Industry: BPO Company Location: BGC, Taguig Postal: 1634 Salary Offer: Php27,000-Php40,000 Work Schedule: Shifting Schedule Work Set Up: Onsite BENEFITS - Government Mandated Benefits - HMO - 13th Month Pay - Sick Leave - Vacation...

A leading global payments technology company is looking for a WFM Command Center Analyst to enhance performance management across their contact center network. The role combines real-time data analysis and operational support, requiring strong analytical skills and proficiency in tools like Genesys Cloud and Microsoft Power BI. The position is hybrid, with the office attendance to be confirmed by...

Basic Functions - Generates schedules accordingly to meet business requirements, enabling superior customer service. - Adjusts schedules based on actual scenarios and provides overtime requirements or voluntary time off to ensure efficient and effective staffing. - Monitors the queue in real time while tracking, documenting, and communicating agent activity across multiple lines of...

A global leader in payments technology is seeking a WFM Command Center Analyst in the Philippines. This hybrid role focuses on managing performance across contact center operations, requiring 2-4 years of experience in workforce management and hands-on proficiency with tools like Genesys Cloud and Microsoft Power BI. Strong analytical skills and the ability to make tactical decisions are...

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Specialist – Workforce Management – Real Time working onsite in Pasay City, Metro Manila, you’ll be a part of bringing humanity to business. #experienceTTEC What You’ll be Doing Have a passion to solve work puzzles in real time? Are you looking for an opportunity to experience something...

As we continue to expand, Liveware ensures high-quality service and success for both our clients and our team. Specializing in multiple industries, we are one of the leading outsourcing companies in the Philippines. Be part of our journey. Be part of our success! We’re looking for an experienced and reliable Real Time Analyst, Scheduler and OIC to work with our growing team in our beautiful...

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Real Time Analyst (Preferably Cebu-based Applicants) Are you a detail-oriented scheduling expert with a passion for customer service? Join our team as a Real-Time Analyst and make a meaningful impact—all while working from the comfort of your home! What We Offer - Work from Home (WFH): Enjoy the flexibility and convenience of remote work. - Company-Provided Laptop: We’ll provide the...

Overview Transcom is looking for talented individuals like you to join our awesome team! Be the next Real Time Analyst for our Transcom Davao site. Join our Transcom Family as a Real Time Analyst! As a Workforce Management Real Time Analyst, you will manage all call center traffic to ensure compliance with customer service level agreements. This will include serving as the call traffic and...

A leading global food company is looking for a Real Time Analyst to monitor agent performance and manage scheduling in a dynamic environment. This role involves ensuring adherence to service levels and supporting the operations team. Ideal candidates possess strong multitasking abilities, excellent communication skills, and experience with workforce management tools. This position is crucial for...

A leading customer experience company in Metro Manila is seeking a Real-Time Analyst to monitor call volumes and scheduling. This role requires substantial experience in similar positions and direct client engagement. Responsibilities include tracking staffing requirements, managing information flow, and ensuring effective communication across departments. The ideal candidate has a minimum of one...

Basic Qualifications: - College graduate or at least 2nd year college undergraduate with no back subjects - Amenable to report onsite or hybrid in Dumaguete - Amenable to work on a night shift schedules - Required experienced using WFM Tool – Aspect EWFM/Alvaria, Genesys Cloud - Can manage multiple lines of business in different locations and multiskilled agents - Analysis of current...

Majorel Philippines Corp., Muntinlupa, National Capital Region, Philippines • Majorel Philippines Corp., Quezon City, National Capital Region, Philippines Job Description Posted Tuesday, June 20, 2023 at 4:00 a.m. We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31...

Join Our Team as a Real Time Analyst! As a Real Time Analyst, you'll be responsible for real-time management of the center and/or program’s service level performance and other KPIs. Key Responsibilities - Monitor queue real-time - Analyze, monitor and balance real-time staffing levels vis-a-vis call volumes, busy lines, production issues - Assist during downtime - Prepare real-time analysis on...

A leading services provider in Metro Manila is looking for a Workforce Management professional. The role involves generating and optimizing schedules, monitoring agent performance, and ensuring efficient staffing. Candidates must possess a Bachelor’s degree and have at least 3 years of experience in workforce management. Strong skills in scheduling, real-time management, and effective...

A leading BPO company in Davao City seeks a Real Time Analyst to manage call center traffic and ensure compliance with service level agreements. The successful candidate will analyze trends, provide real-time data, and assist in staffing decisions. Candidates must have at least 3 years of contact center experience, preferably with traffic management experience. This position offers various...

Responsibilities - Generates schedules accordingly to meet the business requirements enabling superior customer service - Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing - Monitors the queue real-time while tracking, documenting and communicating agent activity on multiple lines of...

An international BPO firm is seeking a Real Time Analyst in Davao City, Philippines. This role involves managing service level performance and KPIs in real time, requiring candidates to have at least 6 months to 1 year of experience in Workforce Management. Strong communication skills are essential, and candidates should be open to agent roles with BPO experience, as well as being amenable to...

A leading workforce management firm in Metro Manila is seeking a knowledgeable professional to oversee scheduling and real-time management tasks. Key responsibilities include generating schedules to enhance customer service, analyzing performance, and optimizing staffing levels based on demand. Candidates need a Bachelor’s degree, at least 1 year of experience in workforce management, and strong...