Quality Management Manager jobs in Manila

Candidate Profile - Must have at least 1 year experience as a Sr. Manager, Training & Quality - Must be willing to work onsite in San Lazaro - Effective communication skills, both written and verbal - Proficient in Microsoft Office - Ability to multi-task and meet timelines on deliverables - Experience in handling healthcare program What's in it for you - ?Day 1 HM - OCompetitive Compensatio -...

Overview : Oversees CE Team Leads to ensure tasks / responsibilities are carried-out effectively and efficiently. Designs & implements career development plans for each role to ensure maximum client, operational, and personal effectiveness . Responsible for final analysis, review & approval of recommendations for improving the quality of service of Operations and maintaining high Customer...

This role is based in Manila, Philippines and will support Black & White Engineering’s wider APAC operations, working closely with regional leadership and global stakeholders across multiple countries and business functions. About the Company Black & White Engineering is a multi-award-winning engineering consultancy, with over 1000 employees in teams based in our UK, European, Middle East and...

The Senior Manager, Quality Assurance leads the end-to-end quality function across service operations, with full ownership of the ICAIR (Incidents, Corrective Actions, and Improvements Register) framework as the core driver of continuous improvement.This role is accountable for leading a team of Quality Assurance Managers and Analysts, ensuring that all quality initiatives are directly tied to...

We are looking for an experienced Senior Quality Manager to lead quality operations across multiple campaigns within a fast-paced BPO/contact center environment. The role is responsible for driving quality performance, leading a team of Quality Managers, and partnering with Operations and Clients to improve customer experience, compliance, and operational KPIs. Key Responsibilities:Lead,...

R1 RCM Philippines, INC. is seeking a Quality Manager to lead the end-to-end quality assurance function for medical coding operations, ensuring accuracy, compliance, and continuous improvement across all coding workflows. This role oversees both transactional QA and QA as a service businesses, and other quality programs that safeguard coding integrity and operational excellence.Qualifications:10...

Job Description:Involvement in the planning, monitoring, and control of the testing activities and tasks.Develop overall test strategyReview and endorse test plan and test reportDevelop UAT Test CasesManage and provide leadership to a group of test professionals in the organization.Collaborate with the stakeholders, devise the test objectives, test strategies, and test plans.Measure, report and...

Job Responsibilities: Performance ManagementDefine and manages achievement of client performance objectivesResponsible for meeting client Service Level Agreements for qualityOn-going management of Quality systems, processes, and proceduresPlan and conduct internal Quality assurance auditsEnforce compliance with internal procedures to ensure that established quality and process procedures are...

YOUR ROLE To lead, manage, monitor, evaluate, and coordinate the Quality, Health and Safety andEnvironment Management System (through the establishment and implementation of specific Project. QHSE Plan for respective project) within project environments so as to proactively comply with relevant local QHSE Legislation and Codes of Practice and also in accordance to Regional / Corporate QHSE...

Leads the overall management, coordination, and integration of all Nominated Subcontractors (NSCs) ensuring alignment with project requirements on quality, cost, time, safety, and system interfaces . Acts as the focal point for resolving multi-trade conflicts, ensuring that all NSC scopes are fully coordinated, technically compliant, and seamlessly integrated into the overall project...

JOB PURPOSE:The Quality Assurance Manager oversees and manages the full quality control cycle, designs quality management system, develops sustainable improvements in operations, provides recommendations for process development, and leads standardization and documentation of team processes and procedures required by ATAIN to further drive reliability and consistency of operations procedures and...

Job Title: Quality ManagerSkills: Overall work experience of 6-8 years with at least 4 years’ experience as Quality Manager or similar. Preferably in a BPO setting.Experience: Exposure to Quality Methodology (COPC, Six Sigma, LEAN).Location: Muntinlupa, Philippines We at Coforge are hiring a Quality Manager with the following skillset:Exhibit a strong understanding of performance management...

Reporting to the Associate Director , the Sr. Manager – Quality Cap dev is responsible for implementation and delivery of Strategic quality framework that supports consistent delivery of client metrics & value to business. Responsible to plan and delivery training to New Hire & on floor. Constantly innovate & improve training strategy, Speed to competence.Manage and implement quality...

Key ResponsibilitiesTraining Program Development & Standardization• Design and implement standardized onboarding programs for:o Contact center agents (Commercial, MA, ASO, etc.)o Claims adjudicators (Professional, Institutional, COB, Adjustments, Recovery)• Build structured training curricula, modules, lesson plans, and facilitator guides.• Develop knowledge, assessments, and certification...

We are looking for a Quality Manager to lead quality governance and drive continuous improvement within a key engagement. This role reports directly to the Quality Director and plays a critical part in aligning operational performance with business goals. Key Responsibilities:Strategic Quality PlanningImplement and maintain a Quality Management System across operations and support teams.Track...

Essential Functions/Core Responsibilities • Ensuring that quality management and Training system are established, implemented and maintained. • Reports on performance of the quality management system and Training to management for review and corrective action, including needs for improvement; • Promotes the awareness of customer requirements and expectations throughout the company; •...

Training & Quality Manager2-3 years of Training and Quality Manager experience in a BPO environment, specifically managing AdTech, Digital Marketing, or Technical Support accountsCollege Graduate.Can join ASAP within May Job DescriptionThe Manager I, Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior...

Training & Quality Manager2-3 years of Training and Quality Manager experience in a BPO environment, specifically managing AdTech, Digital Marketing, or Technical Support accountsCollege Graduate.Can join ASAP within May or June Job DescriptionThe Manager I, Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior...

Senior Manager, Training & QualityLocation: Exxa Tower Bridgetowne, Quezon City Job Description SummaryThe Senior Manager Training & Quality is responsible for the overall direction, coordination and evaluation of the Training and Quality functions for assigned clients / programs. Develop comprehensive processes with appropriate linkages to organizational and operational efficiencies,...

Training & Quality Manager2-3 years of Training and Quality Manager experience in a BPO environment, specifically Technical Support accountsIntermediate level or master in using excel.Can join ASAP within June Job DescriptionThe Manager I, Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce...