Assistant Call Center Manager jobs in Ilocos

Overview MCI is a rapidly growing tech‑enabled business services company offering CX, BPO, XaaS solutions across industries such as healthcare, retail, government and technology. This full‑time role places you at the heart of a multi‑country contact center operation powered by on‑site and remote agents. Key Responsibilities - Oversee daily contact center operations and ensure KPIs & SLAs are...

Position Overview MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail,...

Job Description Government Mandated Benefits Insurance Health & Wellness HMO Professional Development Job Training Read More - Engage with customers over the phone to address inquiries and provide information. - Resolve customer complaints effectively and efficiently. - Utilize technical skills to assist customers with product and service issues. - Document customer interactions in the...

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail,...

About the job Call Center Agent (Retail) - Ilocos We are seeking detail-oriented and proactive Call Center Agents to join a fast growing account. You will be responsible for delivering exceptional service to our valued clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities - Respond promptly and professionally to customer inquiries via...

- Handle incoming customer calls and provide assistance as needed. - Respond to customer inquiries regarding products and services. - Document and track customer interactions in the system. - Resolve customer complaints and provide effective solutions. - Work collaboratively with team members to enhance customer satisfaction. Requirements - Educational Qualifications: High School diploma or...

What’s the day-to-day vibe like in this role? - As a Customer Service Associate for our Global Hotels and Resorts Program in Ilocos, you'll manage reservations, cancellations, and modifications, assist with Hilton Honors inquiries, and handle stay complaints and compensation requests to ensure a seamless guest experience. What you’ll bring to the table: - Provide clear and professional answers...

Responsibilities - Answer customer inquiries via phone, email, or chat - Resolve complaints and provide effective solutions - Process orders, payments, and refunds - Assist with product and service support - Maintain accurate customer records in the system - Communicate clearly and follow company guidelines - Coordinate with other teams for issue resolution - Meet performance and quality...

A leading criminal defense law firm is seeking a Sales Intake Representative to be the first point of contact for clients. This remote position requires proven sales experience in a call center environment and exceptional communication skills. The role involves managing client inquiries and scheduling consultations, all while representing the firm with professionalism. Join a groundbreaking team...

Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail,...

Job Description Government Mandated Benefits Insurance Health & Wellness HMO Professional Development Job Training Maternity & Paternity Leave Work-Life Balance Flexible Hours - Provide exceptional customer service by addressing customer inquiries and resolving issues effectively. - Utilize various communication channels including phone, email, and chat to assist customers. - Demonstrate...

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail,...

Full‑Time MCI is one of the fastest-growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government,...

Full-Time Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare,...

Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We’re seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound...

Share Job Description Assist customers with inquiries and provide exceptional service. Engage with customers via various communication channels to address their needs. Utilize Salesforce to document customer interactions and manage client relationships. Work collaboratively with team members to achieve sales targets and enhance customer satisfaction. Adhere to company policies and procedures...

A leading business services company in the Philippines is seeking a highly skilled contact center manager to oversee operations and drive performance in a fast-paced environment. The role requires strong leadership and analytical skills, with a minimum of 5 years' experience in contact centers, including 2 years in management. Competitive salary and numerous benefits are provided, including...

Responsibilities - Assist customers with inquiries and provide exceptional service. - Engage with customers via various communication channels to address their needs. - Utilize Salesforce to document customer interactions and manage client relationships. - Work collaboratively with team members to achieve sales targets and enhance customer satisfaction. - Adhere to company policies and...

Position Full‑Time Experienced Operations Supervisor to lead a team of agents across BPO campaigns. Responsible for performance management, coaching and ensuring operational excellence. Key Responsibilities - Supervise daily operations and ensure adherence to KPIs and SLAs. - Monitor agent performance and provide regular coaching and feedback. - Manage schedules, attendance and real‑time...

Overview Full-Time MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail,...