Call Center Associate jobs in Ilocos

Full‑Time MCI is one of the fastest-growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government,...

Position Overview MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail,...

Job Description Government Mandated Benefits Insurance Health & Wellness HMO Professional Development Job Training Read More - Engage with customers over the phone to address inquiries and provide information. - Resolve customer complaints effectively and efficiently. - Utilize technical skills to assist customers with product and service issues. - Document customer interactions in the...

A leading staffing solutions provider is seeking a detail-oriented Call Center Agent in San Nicolas, Ilocos Norte. The ideal candidate will deliver exceptional service through effective communication and problem-solving skills. Responsibilities include responding to inquiries, resolving issues, and maintaining customer records. Candidates must be high school graduates and fluent in English. This...

- Handle incoming customer calls and provide assistance as needed. - Respond to customer inquiries regarding products and services. - Document and track customer interactions in the system. - Resolve customer complaints and provide effective solutions. - Work collaboratively with team members to enhance customer satisfaction. Requirements - Educational Qualifications: High School diploma or...

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail,...

Job Responsibilities : - Respond to customer inquiries via phone, email, and chat. - Provide accurate information about products and services. - Resolve customer issues and complaints efficiently. - Maintain detailed records of customer interactions. - Collaborate with team members to enhance service quality. - Meet performance metrics and contribute to team goals. Requirements & Benefits of...

What’s the day-to-day vibe like in this role? - As a Customer Service Associate for our Global Hotels and Resorts Program in Ilocos, you'll manage reservations, cancellations, and modifications, assist with Hilton Honors inquiries, and handle stay complaints and compensation requests to ensure a seamless guest experience. What you’ll bring to the table: - Provide clear and professional answers...

Job Responsibilities : - Respond to customer inquiries via phone, email, and chat. - Provide accurate information about products and services. - Resolve customer issues and complaints efficiently. - Maintain detailed records of customer interactions. - Collaborate with team members to enhance service quality. - Meet performance metrics and contribute to team goals. Requirements & Benefits of...

About the job Call Center Agent (Retail) - Ilocos We are seeking detail-oriented and proactive Call Center Agents to join a fast growing account. You will be responsible for delivering exceptional service to our valued clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities - Respond promptly and professionally to customer inquiries via...

A leading service provider in San Fernando, Philippines, is seeking motivated Call Center Sales Representatives. The role involves engaging customers over the phone to provide product guidance, resolve inquiries, and close sales. Ideal candidates are 18+ with a high school diploma, possess strong communication skills, and are comfortable in a fast-paced environment. Competitive pay and benefits...

Job Description Government Mandated Benefits Insurance Health & Wellness HMO Professional Development Job Training Maternity & Paternity Leave Work-Life Balance Flexible Hours - Provide exceptional customer service by addressing customer inquiries and resolving issues effectively. - Utilize various communication channels including phone, email, and chat to assist customers. - Demonstrate...

Responsibilities - Handle incoming calls. - Provide accurate information about services, or account details. - Resolve customer concerns, complaints, or service-related issues. - Process account updates, requests, and transactions as needed. - Document all customer interactions in the system. - Escalate complex cases to supervisors or specialized departments. - Follow company policies and...

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail,...

Position Full‑Time Experienced Operations Supervisor to lead a team of agents across BPO campaigns. Responsible for performance management, coaching and ensuring operational excellence. Key Responsibilities - Supervise daily operations and ensure adherence to KPIs and SLAs. - Monitor agent performance and provide regular coaching and feedback. - Manage schedules, attendance and real‑time...

Full-Time Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare,...

Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail,...

Job Description A Customer Service Representative (CSR) is responsible for providing exceptional support to customers by answering inquiries, resolving complaints, processing orders, and offering information about products and services. They serve as the first point of contact between the company and its customers, ensuring a positive experience through effective communication and...

A top BPO services company is seeking an experienced Operations Supervisor in San Fernando, Philippines. The successful candidate will lead a team of agents, oversee daily operations, and ensure adherence to KPIs and SLAs. Responsibilities include coaching agents to enhance performance and collaborating with training departments. Ideal candidates will have an associate degree and at least three...

A leading global BPO provider is seeking an Experienced Call Center Trainer in San Fernando, La Union, to deliver impactful training programs. This role involves onboarding new agents, facilitating soft skills and product training, and ensuring continuous learning opportunities. Ideal candidates possess strong training experience, excellent communication skills, and knowledge in instructional...