Assistant Call Center Manager jobs in Bicol

A leading BPO provider in Naga is seeking an experienced Operations Manager to oversee team performance and drive service excellence. The ideal candidate will have at least 2 years of experience in a similar role, excellent communication skills, and a strong customer service background. Responsibilities include supervising staff, conducting training, and ensuring adherence to performance metrics....

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail,...

We are CONCENTRIX – the #1 BPO in the industry – where incredible careers begin and thrive. Whether yours is just beginning or you're making a fresh start, we empower people through continuous opportunities to grow and promote the ability to explore the many career paths the organization has to offer. This ideal led to the Hall of Fame honors being conferred in both Best Company and Best Employer...

We are CONCENTRIX – the #1 BPO in the industry – where incredible careers begin and thrive. Whether yours is just beginning or you're making a fresh start, we empower people through continuous opportunities to grow and promote the ability to explore the many career paths the organization has to offer. This ideal led to the Hall of Fame honors being conferred in both Best Company and Best Employer...

Position Summary: The Global Services Associate will work to resolve global client inquiries, concerns and issues regarding HR processes and policies through phone, email, web-form, and chat. As a Global Services Associate you will work to meet all expected service levels and business performance goals, performing a whole range of services and fully documenting all cases in the Case Management...

On-site - Albay 1-3 Yrs Exp Bachelor Full-time Job Description Government Mandated Benefits Birthday Leave, Maternity & Paternity Leave, Sick Leave, Vacation Leave - Scheduling and Calendar Management: Managing complex schedules, coordinating meetings, appointments, and travel arrangements. - Communication and Correspondence: Handling incoming and outgoing communications, including emails,...

HIRING at LEGAZPI CITY, ALBAY An administrative assistant provides essential support to ensure the smooth operation of an office or organization. Key responsibilities typically include: - Office Management: Organize and maintain office systems, files, and supplies. - Scheduling: Manage calendars, schedule meetings, and coordinate appointments for staff or executives. - Communication: Answer...

Overview HIRING An Administrative Assistant plays a key role in supporting the operations of an organization by performing a variety of office tasks and providing clerical support to staff or management. Responsibilities - Greet and assist visitors, clients, and employees. - Answer, screen, and direct phone calls. - Manage office communications, including emails and mail distribution. -...

Responsibilities: - Transcription: Listen to live or recorded calls and take notes of key points discussed. - Call Preparation: Prepare daily call list, meeting agendas, and materials as needed, ensuring participants have the necessary information. - Schedule Coordination: Efficiently schedule meetings with clients and team members, coordinating times that accommodate all parties and managing...

Description : •Provide administrative support in terms of attendance and team performance monitoring. •Assist the management team in regular performance appraisal of agents and ensure timely submission of evaluation reports. •Assist in ensuring that the teams’ KPIs and deliverables are met. •Provide mentoring to improve agent’s performance and follow-up information to assist coaching and...

Select how often (in days) to receive an alert: Ensuring completeness of checks sent out for clearing, call back of transactions for the day and encoding of accounting entries in the General Ledger System and generation of accounting reports. Qualifications Graduate of BS Accountancy, Accounting Technology, Management Accounting, Financial Management and Accounting; experience not...

Description This job ad is for the OM opening in Alabang for Telco Sales Account. Only profiles with Sales background will be processed at this time. The Mgr Operations is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. Essential Functions/Core...

Position Summary: The Global Services Associate will work to resolve global client inquiries, concerns and issues regarding HR processes and policies through phone, email, web-form, and chat. As a Global Services Associate you will work to meet all expected service levels and business performance goals, performing a whole range of services and fully documenting all cases in the Case Management...

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail,...

We are CONCENTRIX – the #1 BPO in the industry – where incredible careers begin and thrive. Whether yours is just beginning or you're making a fresh start, we empower people through continuous opportunities to grow and promote the ability to explore the many career paths the organization has to offer. This ideal led to the Hall of Fame honors being conferred in both Best Company and Best Employer...

Overview The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements. He/She will also be responsible for managing...

Description This job ad is for the OM opening in Alabang for Telco Sales Account. Only profiles with Sales background will be processed at this time. The Mgr Operations is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. Essential Functions/Core...

Position Summary The Global Services Associate will work to resolve global client inquiries, concerns and issues regarding HR processes and policies through phone, email, web-form, and chat. As a Global Services Associate you will work to meet all expected service levels and business performance goals, performing a whole range of services and fully documenting all cases in the Case Management...

At Johnson & Johnson (J&J), we are passionate about our mission to care for the world, one person at a time. We adopt research and innovation, providing groundbreaking ideas, products, and services that advance the health and well-being of people globally. As part of our Employee Family, you’ll join over 128,700 teammates across more than 275 operating companies in 60 countries, united in a...

A global healthcare company is seeking a Global Services Associate in Naga, Philippines, to assist clients with HR processes via multiple communication channels. The role requires excellent customer service skills, attention to detail, and fluency in English. Responsibilities include managing inquiries, documenting cases, and collaborating with team members to enhance service delivery. Ideal...