Quality Analyst jobs in Davao City

A leading customer experience solutions provider in Pampanga is seeking an Associate Manager for Customer Experience/Quality Analyst. The successful candidate will be responsible for improving team performance in CSAT and issue resolution through observations and targeted feedback. Candidates should have at least 3 to 5 years of quality experience in a call center and supervisory experience....

A leading outsourcing company in Pampanga is seeking a Quality Analyst to develop and execute test plans ensuring software quality and to track defects using bug tracking tools. The ideal candidate has at least 1 year of experience in a call center setting, strong computer literacy, and proficiency in Microsoft Office applications. This position offers opportunities for career growth and...

Davao City, Philippines | Posted on 03/15/2024 - Ø Responsiblefor responding to customer inquiries and complaints regarding company records,billings, contract renewals, and supply returns. - Ø Answersand initiates a variety of real-time inbound and outbound voice-basedcommunications in English or other languages to support customercare. - Ø Responsiblefor activities involving quality assurance...

Davao City, Philippines | Posted on 11/20/2025 We are seeking a highly analytical, detail‑oriented Quality & Workforce Analyst to support the performance and operational efficiency of our B2C Customer Support team. This hybrid role combines the responsibilities of evaluating agent quality with managing workforce planning and staffing readiness. The ideal candidate will bring deep knowledge of...

Job Description About the Role We are seeking a highly analytical, detail-oriented Quality & Workforce Analyst to support the performance and operational efficiency of our B2C Customer Support team. This hybrid role combines the responsibilities of evaluating agent quality with managing workforce planning and staffing readiness. The ideal candidate will bring deep knowledge of contact center...

A leading nutritional products firm in the Philippines is seeking a Quality Assurance Tester to ensure that products meet quality standards. The ideal candidate will have a Bachelor's degree in a relevant field and 1–3 years of experience in quality assurance. Responsibilities include conducting product testing, maintaining test cases, and collaborating with development teams to address issues. A...

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career...

A Quality control (QC) Analyst tests and inspects raw materials,in-process samples,and finished goods to ensure they meet strict quality,safety,and regulatory standards. They identify defects,analyze data, document findings,and often collaborate with production teams to improve product consistency in industries like manufacturing, pharmaceutical,and food production.

Job Description Posted on 28 January 2026 Quality Specialist (Conducts final verification of processed data/reports) Duties and Responsibilities - Process and Service Management - Execute verification process in an efficient and effective manner. - Promote quality and secure outputs by performing verification both for master file updates and processed date concurrently updating verification...

Quality Analyst - Travel Sales (Cebu) | Onsite About the job Quality Analyst - Travel Sales (Cebu) | Onsite Nature Of the Account: Travel Sales Start Date: ASAP Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Restdays: Night Shift Educational Requirement: At least 2nd year completed Work Experience: - 2 to 4 years of overall experience with 1 to 2 years...

Overview The Quality Analyst is responsible for monitoring, evaluating, and improving the quality of processes, transactions, or customer interactions to ensure compliance with client requirements, internal standards, and service-level agreements (SLAs). The role focuses on driving continuous improvement, coaching teams, and supporting operational excellence. Responsibilities - Monitor,...

At Globant, we are working to make the world a better place, one step at a time. We enhance business development and enterprise solutions to prepare them for a digital future. With a diverse and talented team present in more than 30 countries, we are strategic partners to leading global companies in their business process transformation.We seek Senior Quality Analysts who share our passion for...

A leading contact center in Metro Manila is seeking a BPO Quality Analyst to evaluate interactions and ensure continuous improvement of customer service representatives. The role requires at least 1 year of experience in a similar position, excellent verbal and written communication skills, and proficiency in MS Office. Candidates must be willing to work flexible schedules, including weekends and...

A leading global service center is seeking a POS Data Acquisition Quality Analyst in Taguig, Philippines. You will support the POS Quality Team by ensuring data submission accuracy and compliance while collaborating closely with channel partners. The ideal candidate will have a bachelor's degree or equivalent experience along with proficiency in SAP, Excel, and Power Point. This position requires...

Junior Quality Assurance Analyst Makati, Philippines About Citco Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs. For more information about Citco, please visit...

A global health organization is seeking candidates for a position requiring a Nursing or Med Allied degree with at least 2 years of managerial experience. The role necessitates compliance with employment terms and a willingness to work on-site in Davao. Candidates must hold an active medical license and be located in Cebu or Davao. This position aims to improve health outcomes and support...

A Quality control (QC) Analyst tests and inspects raw materials,in-process samples,and finished goods to ensure they meet strict quality,safety,and regulatory standards. They identify defects,analyze data, document findings,and often collaborate with production teams to improve product consistency in industries like manufacturing, pharmaceutical,and food production.

A leading customer service outsourcing company located in Davao City seeks a skilled Quality Analyst who will monitor and ensure the quality of customer service interactions. Responsibilities include conducting audits, evaluating performance data, and providing actionable feedback to team leaders. Ideal candidates must have at least 2 years in college, prior experience as a Quality Analyst in a...

Sutherland is seeking a leadership-oriented and self-motivated person to join us as Assoc Manager-Customer Experience/Quality Analyst. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Role Overview: - The Assoc Manager – CE is responsible to...

A Quality control (QC) Analyst tests and inspects raw materials,in-process samples,and finished goods to ensure they meet strict quality,safety,and regulatory standards. They identify defects,analyze data, document findings,and often collaborate with production teams to improve product consistency in industries like manufacturing, pharmaceutical,and food production.