Customer Service Manager jobs in Echague

Location: BaguioJob Overview:Handles customer inquiries and support related to retail products and services.Qualifications:At least Senior High School GraduateWith or without BPO experience (HS graduates need 6 months experience)Strong customer service and multitasking skillsGood communication abilitiesWilling to work onsitePerks & Benefits:Salary Package Up to PHP 19,500Health Insurance...

Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail,...

Key Responsibilities 1. KPI, Performance & CSAT Management - Oversee individual and team KPIs and ensure performance targets are met. - Conduct monthly, semi-annual, and annual performance reviews with the CSR Team Lead. - Review KPI results to ensure accurate incentive payouts. - Analyze CSAT trends and implement strategies to maintain and improve customer satisfaction. 2. Recruitment &...

Descripción ¿Por qué Enterprise? Enterprise Mobility es una multinacional lider mundial en el sector de la movilidad. Tiene una red mundial presente en unos 100 países, formada por cerca de 100.000 empleados, más de 9.500 oficinas y más de 1.7 millones de vehículos que trasladan a los clientes a donde necesiten ir. En España, Enterprise se instala en el año 2012, y desde ese momento no hemos...

Responsibilities - In charge of the service center's routine operation and development of operating targets. - Generation of ASP Daily Pending cases. - Data gathering and analyzing daily pending. - Communicating pending cases and updates. - Timely escalation and internal communication of major service issues and status updates is required to ensure alignment across departments and avoid delays...

A business solutions provider based in the Philippines is looking for an experienced Product Manager focused on Customer Service solutions. In this role, the candidate will translate business needs into product strategy, manage cross-functional collaboration, and utilize data-driven decision-making to enhance customer interactions. The ideal applicant will possess a bachelor’s degree and 3-5...

A Customer Support Manager, ensures that the customers of a company are satisfied. The role is to provide superb customer service by leading and motivating the customer service by leading and motivating the customer support team, developing procedures and talk scripts, and creating customer satisfaction goals. Job Responsibilities - Understand existing policies rules and regulations pertaining...

A retail management organization located in Metro Manila, Taguig, is looking for an experienced individual to oversee the ecommerce customer service team. The role requires a strong leader to enhance customer satisfaction and operational efficiency. Candidates should have a Bachelor's degree and 3-5 years of experience in customer service, along with leadership skills. Proficiency in CRM systems...

A leading global water solutions company is seeking a Customer Service Manager in the Philippines. This role involves leading a dynamic team to deliver exceptional customer experiences, driving performance, and developing talent. Applicants should have a degree and considerable experience in customer service management, with knowledge in SAP and a collaborative mindset. Join a company dedicated...

Job Summary The CSR Head for the Travel Agency is responsible for overseeing the customer service department to ensure exceptional support and assistance to clients throughout their travel planning, booking, and post-travel experiences. This role leads the customer service team, manages escalations, monitors service quality, and ensures that every client receives professional, timely, and...

An automotive dealership in the Philippines is seeking a Service Manager to oversee customer service operations. The ideal candidate should have a Bachelor’s degree in Mechanical Engineering or Automotive, along with 2-3 years of experience in a Service Department. Responsibilities include addressing customer concerns, managing multiple tasks, and maintaining organization in a fast-paced setting....

A large logistics organization is seeking a Customer Service Manager to lead their team in delivering exceptional service. The successful candidate will develop strategies for improvement, handle escalated inquiries, and collaborate with internal teams. A strong background in customer service, particularly in the Transport & Distribution industry, is essential. This role offers permanent...

Responsibilities - Oversee the customer service team to ensure high-quality support. - Develop and implement customer service policies and procedures. - Monitor customer interactions and feedback for continuous improvement. - Train and mentor staff to enhance skills and productivity. - Manage escalated customer issues and resolve complaints effectively. - Analyze performance metrics to drive...

Responsibilities - Lead and manage the customer service team to ensure high-quality service delivery. - Develop and implement customer service policies and procedures. - Handle escalated customer inquiries and complaints effectively. - Monitor performance metrics and prepare reports for management. - Train and mentor team members to enhance skills and performance. Qualifications - Educational...

A leading service provider in Cebu City is seeking a Customer Service Manager to oversee customer service operations. The ideal candidate will manage a multi-functional team, develop customer service policies, and maintain strong client relationships. A Bachelor's degree in Business or related field and proven experience in customer management, particularly in related industries, are essential....

Responsibilities - Oversee the day-to-day operations of the Program’s Customer Service team. - Ensure staffing requirements are met through effective recruitment, workforce planning, and retention strategies. - Manage capacity planning and scheduling to ensure optimal resource allocation and service coverage. - Handle executive escalations and provide timely resolution for critical customer and...

A leading BPO company in Metro Manila is seeking an experienced CS Manager to oversee customer service operations and ensure the achievement of key performance indicators (KPIs). The ideal candidate will have at least 5 years of experience in customer service or operations management, particularly in the BPO industry. Responsibilities include managing performance targets, coordinating training,...

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that...

Customer Service Manager – Industry - Hungary Lead with purpose at Grundfos! At Grundfos, we believe in creating solutions that help shape a better world. As a Customer Services Representative, you’ll be at the heart of delivering world‑class service to our industry customers across Europe while supporting our mission of sustainability and innovation. We’re seeking a Customer Services Manager...

Job Description - Responsible for overseeing the daily operations of the ecommerce customer service team to ensure a high level of customer satisfaction and operational efficiency. - Lead, mentor, and develop the ecommerce customer service team to deliver excellent customer support. - Oversee customer inquiries, complaints, and escalations, ensuring timely and satisfactory...