Customer jobs in Cebu City

The Contact Center Manager plays a crucial role in overseeing daily operations to ensure superior consumer service based on our brand needs. Key responsibilities include managing staff, monitoring contact volume, and creating a positive work environment. They track performance metrics, analyze data, and implement quality assurance programs to enhance consumer satisfaction. The manager also...

Location: 100% Remote. Schedule: Flexible / Shift-based (24/7 coverage, including weekends and holidays). Compensation: $550-$700 per month. About Brilliance.com Brilliance.com is a premier online retailer based in Boynton Beach, Florida, specializing in diamonds, engagement rings, and fine jewelry. For over 35 years, we’ve been one of the highest-rated online diamond stores, proudly holding...

About Zepz Zepz is the group powering two leading global remittance brands: WorldRemit and Sendwave. Since 2010, we have been disrupting an industry previously dominated by offline legacy players with our relentless focus on reducing the cost of remittances and increasing safety and convenience for our users. Every day, our people work to unlock the prosperity of cross-border communities...

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A customer care organization in Cebu City seeks a Director of Operations to lead customer service strategies and manage client relations. The ideal candidate will have over 15 years of experience in BPO and call center environments, with strong leadership and analytical skills. Responsibilities include managing accounts, developing reporting processes, and ensuring goals are met. This full-time...

A Head of Customer Experience Who Turns Support Into a Growth Engine

A global customer experience company in Cebu City is looking for a Team Lead to manage Customer Service Representatives. In this role, you will supervise the team, ensure quality service, and analyze performance metrics to improve outcomes. Candidates should have a high school diploma and 1-2 years of experience in the customer service industry, preferably in a leadership role. Strong time...

We are looking for a French bilingual Customer Support Representative to join our e-commerce account team. The ideal candidate will provide exceptional service to our French-speaking clients and sellers, ensuring smooth operations and a positive experience on the platform.Key Responsibilities: - Handle inbound and outbound inquiries from French-speaking clients and sellers via email, chat, and...

A dynamic e-commerce company is seeking a Head of Customer Success to lead and evolve their global customer experience function. This strategic role involves owning customer experience, managing a high-performing team, and improving processes. The ideal candidate has 5+ years in customer success and prefers experience with Shopify. Join a collaborative culture driven by innovation and passion for...

Responsible for managing customer interactions, providing support, and resolving issues through various communication channels, ensuring high levels of customer satisfaction.Key ResponsibilitiesCustomer Interaction: Handle inbound and outbound calls, emails, and chats, addressing customer inquiries and providing information about products and services.Problem Resolution: Actively listen to...

Head of Client Relations – Digital Assets (m/w/d) Our client is a leading company in the digital asset industry, leveraging blockchain technology and decentralized solutions to transform financial services. With a strong commitment to innovation and excellence, the company provides tailored solutions for high-net-worth individuals (HNWIs) and institutional clients, offering an ambitious and...

We are seeking a motivated and customer-focused Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for customers, providing timely and accurate information, resolving inquiries, and ensuring a positive customer experience. The ideal candidate is an excellent communicator, problem-solver, and team player who is committed to delivering...

Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative...

A global insurance provider is looking for a Full-Time Employee to deliver exceptional customer service through phone interactions. Responsibilities include answering queries, managing billing issues, and ensuring compliance with regulations. Ideal candidates hold a Bachelor's degree, possess strong English communication skills, and preferably have call center experience in insurance or banking....

About Zepz Zepz is the group powering two leading global remittance brands: WorldRemit and Sendwave. Since 2010, we have been disrupting an industry previously dominated by offline legacy players with our relentless focus on reducing the cost of remittances and increasing safety and convenience for our users. Every day, our people work to unlock the prosperity of cross-border communities...

We are looking for a German bilingual Customer Support Representative to join our e-commerce account team. The ideal candidate will provide exceptional service to our German-speaking clients and sellers, ensuring smooth operations and a positive experience on the platform.Key Responsibilities: - Handle inbound and outbound inquiries from German-speaking clients and sellers via email, chat, and...

A leading customer support organization in Cebu City seeks an experienced operations leader responsible for evolving customer service strategies and managing client relationships. The ideal candidate should possess over 10 years of experience in customer care, leadership abilities, and a proven track record in managing sales or call center operations. This role offers the opportunity to lead...

We are looking for a Polish bilingual Customer Support Representative to join our e-commerce account team. The ideal candidate will provide exceptional service to our Polish-speaking clients and sellers, ensuring smooth operations and a positive experience on the platform.Key Responsibilities: - Handle inbound and outbound inquiries from Polish-speaking clients and sellers via email, chat, and...

About Zepz Zepz is the group powering two leading global remittance brands: WorldRemit and Sendwave. Since 2010, we have been disrupting an industry previously dominated by offline legacy players with our relentless focus on reducing the cost of remittances and increasing safety and convenience for our users. Every day, our people work to unlock the prosperity of cross-border communities...

We are looking for a Spanish bilingual Customer Support Representative to join our e-commerce account team. The ideal candidate will provide exceptional service to our Spanish-speaking clients and sellers, ensuring smooth operations and a positive experience on the platform.Key Responsibilities: - Handle inbound and outbound inquiries from Spanish-speaking clients and sellers via email, chat,...