Assistant Call Center Manager jobs in Central Luzon

Senior Manager, Call Center Operations For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to...

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail,...

POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are hiring an Experienced Client Services Manager to manage client relationships, ensure service...

A leading global company in Pampanga, Angeles is looking for a Quality Manager to oversee the Contact Center Quality program. The role involves managing personnel, identifying opportunities for quality improvements, and ensuring the accuracy of evaluations and analysis. Candidates should have strong leadership, analytical skills, and experience in a call center environment. The position demands...

Position Snapshot Location: Meycauayan, Bulacan, PH Company: Nestlé Business Services AOA, Inc. Position Summary Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our Team in Nestlé Business...

A global leader in customer experience services is seeking a Workforce Manager in Pampanga, Philippines. This role involves overseeing a team to manage workforce operations, ensure client goals are met, and prepare reports. Candidates should have call center experience, strong analytical skills, and a relevant degree. This position offers a dynamic environment to lead a team focused on continuous...

Job Summary: Responsible for creating, structuring, and managing call center partnerships within iQor. This position is an opportunity to work in a highly collaborative environment with professionals from different backgrounds focused on creating a new business model. This venture is unusual in the industry, and so the person will need to be energetic, creative and entrepreneurial, and a good...

Full‑Time MCI is one of the fastest-growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government,...

POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We’re looking for enthusiastic Remote Call Center Representatives to support a range of inbound and...

Client Profile: A leading Indian multinational BPO company that provide services in Information technology and business consulting for over 44 years in the industry.Position: Call Center AgentIndustry: BPO CompanySalary: Php20,000 – Php30,000Location: Clark Pampanga Schedule: Shifting ScheduleWork Set up: Work on siteBenefits:✨ Government mandated Benefits✨ HMO✨ 13th month pay✨ Sick Leave...

A global leader in customer experience is seeking a Workforce Manager in Angeles, Philippines. The ideal candidate will manage a team responsible for optimizing workforce operations and ensuring service level agreements are met. With 5-7 years of experience in call center management, a bachelor’s degree in a related field, and strong analytical and communication skills, you will play a key role...

Eastwood | Assistant Contact Center Manager (Japanese) - Search Engine Advertising Job Description Posted Monday, November 25, 2024 at 4:00 p.m. We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages,...

POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We’re seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound...

Supervisor, Call Center Operations For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any...

POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and...

POSITION OVERVIEW BILINGUAL CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for full-time and part-time bilingual customer service representatives to support inbound projects for a wide variety of clients. In this role, you will troubleshoot basic technical issues, build strong relationships with customers, fact-find to identify needs while...

Job Summary: Organizes and directs the day-to-day activities related to the operation of the Call Center. Responsible for managing, training & guiding call center managers in performing their duties. Conducts effective resource planning to maximize the productivity of resources (people, technology etc.). Collects and analyze call-center statistics. Responsibilities: Determines call center...

POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are looking for inbound call center agents to join our growing team! In this role, you will handle...

Job Summary: Organizes and directs the day-to-day activities related to the operation of the Call Center. Responsible for managing, training & guiding call center supervisors in performing their duties. Conducts effective resource planning to maximize the productivity of resources (people, technology etc.). Collects and analyze call-center statistics Responsibilities: Determines call center...

A leading customer service provider in Pampanga is seeking an Assistant Contact Center Manager to oversee customer service operations. The ideal candidate will have advanced knowledge in customer service and experience managing mixed teams. Responsibilities include providing customer support via phone and chat, coordinating daily operations, and acting as a liaison between customers and...