Experienced Call Center Operations Supervisor
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MCI
City of San Fernando
Position Full‑Time Experienced Operations Supervisor to lead a team of agents across BPO campaigns. Responsible for performance management, coaching and ensuring operational excellence. Key Responsibilities - Supervise daily operations and ensure adherence to KPIs and SLAs. - Monitor agent performance and provide regular coaching and feedback. - Manage schedules, attendance and real‑time... |
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a day ago
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