Quality Analyst | Shifting Schedule | Onsite | Cebu City
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TASQ Staffing Solutions
Cebu City
Responsibilities:1. Monitor and evaluate agents' performance to ensure adherence to established processes, policies, and guidelines. 2. Collaborate with Supervisors and Team Coaches to provide constructive feedback and personalized coaching to agents based on thorough evaluation results. 3. Analyze qualitative and quantitative data to formulate insightful recommendations for minimizing errors and... |
View salary & More Info |
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13 hours ago
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