Real Time Analyst jobs in Pateros

A global sports technology firm is seeking a Pre-Match Sports Data Analyst to enhance its rapidly growing Pre-Match Data Service from their office in Muntinlupa, Philippines. Ideal candidates should have a strong knowledge of the sports data landscape and excellent communication skills. The role involves real-time analysis and collaboration with different teams to ensure optimal performance and...

A dynamic service provider in Metro Manila is seeking a Workforce Analyst - Real time Analyst to monitor and optimize staffing schedules to enhance customer service efficiency. The ideal candidate will have strong skills in volume analysis, effective communication, and real-time monitoring, ensuring that staffing aligns with business demands. Responsibilities include generating timely reports and...

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients’ toughest problems and enabling them to thrive in the digital era. Join us and Be...

A leading outsourcing company in Makati is looking for a Workforce Management Analyst to monitor call center performance and optimize schedules. The role involves utilizing real-time data to improve service levels and customer outcomes in the health insurance sector. Candidates should have 1-3 years of experience in workforce management or operations support and proficiency in WFM tools like...

As we continue to expand, Liveware ensures high-quality service and success for both our clients and our team. Specializing in multiple industries, we are one of the leading outsourcing companies in the Philippines. Be part of our journey. Be part of our success! We’re looking for an experienced and reliable Real Time Analyst, Scheduler and OIC to work with our growing team in our beautiful...

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Real Time Analyst (Preferably Cebu-based Applicants) Are you a detail-oriented scheduling expert with a passion for customer service? Join our team as a Real-Time Analyst and make a meaningful impact—all while working from the comfort of your home! What We Offer - Work from Home (WFH): Enjoy the flexibility and convenience of remote work. - Company-Provided Laptop: We’ll provide the...

A leading BPO service provider in Metro Manila, Pasay is seeking a Real Time Analyst to manage service level performance and KPIs in real-time. The ideal candidate will possess at least 6 months to 1 year of experience in Workforce Management along with strong communication skills. The role requires someone who can monitor staffing levels, analyze call volumes, and is amenable to working onsite...

Overview Transcom is looking for talented individuals like you to join our awesome team! Be the next Real Time Analyst for our Transcom Davao site. Join our Transcom Family as a Real Time Analyst! As a Workforce Management Real Time Analyst, you will manage all call center traffic to ensure compliance with customer service level agreements. This will include serving as the call traffic and...

A leading global food company is looking for a Real Time Analyst to monitor agent performance and manage scheduling in a dynamic environment. This role involves ensuring adherence to service levels and supporting the operations team. Ideal candidates possess strong multitasking abilities, excellent communication skills, and experience with workforce management tools. This position is crucial for...

A leading customer experience company in Metro Manila is seeking a Real-Time Analyst to monitor call volumes and scheduling. This role requires substantial experience in similar positions and direct client engagement. Responsibilities include tracking staffing requirements, managing information flow, and ensuring effective communication across departments. The ideal candidate has a minimum of one...

Basic Qualifications: - College graduate or at least 2nd year college undergraduate with no back subjects - Amenable to report onsite or hybrid in Dumaguete - Amenable to work on a night shift schedules - Required experienced using WFM Tool – Aspect EWFM/Alvaria, Genesys Cloud - Can manage multiple lines of business in different locations and multiskilled agents - Analysis of current...

A technology company in Dumaguete is seeking a Real-Time Analyst to optimize call center operations. The ideal candidate will be responsible for managing tactical planning, scheduling, and historical trend analysis to enhance service efficiency and customer experience. Candidates should possess strong analytical and communication skills with advanced proficiency in Google Sheets and workforce...

Overview About DigiPlus Interactive Corp. DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates GameZone, with more to come. For more information, visit: www.digiplus.com.ph. Job Summary The...

Majorel Philippines Corp., Muntinlupa, National Capital Region, Philippines • Majorel Philippines Corp., Quezon City, National Capital Region, Philippines Job Description Posted Tuesday, June 20, 2023 at 4:00 a.m. We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31...

Join Our Team as a Real Time Analyst! As a Real Time Analyst, you'll be responsible for real-time management of the center and/or program’s service level performance and other KPIs. Key Responsibilities - Monitor queue real-time - Analyze, monitor and balance real-time staffing levels vis-a-vis call volumes, busy lines, production issues - Assist during downtime - Prepare real-time analysis on...

Responsible for: The real-time analyst is primarily responsible for closely monitoring real-time call volumes & staffing to be able to identify whether the actual data corresponds with the data in the forecasted call volumes and staffing done by the Forecasting and Scheduling Team. Responsibilities - Quality Management - Performs real-time monitoring and schedule adherence tracking on a 24 x 7...

Workforce Analyst - Real time Analyst Basic Functions - Generates schedules accordingly to meet the business requirements enabling superior customer service - Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing - Monitors the queue real-time while tracking, documenting and communicating...

A leading BPO company in Davao City seeks a Real Time Analyst to manage call center traffic and ensure compliance with service level agreements. The successful candidate will analyze trends, provide real-time data, and assist in staffing decisions. Candidates must have at least 3 years of contact center experience, preferably with traffic management experience. This position offers various...

An international BPO firm is seeking a Real Time Analyst in Davao City, Philippines. This role involves managing service level performance and KPIs in real time, requiring candidates to have at least 6 months to 1 year of experience in Workforce Management. Strong communication skills are essential, and candidates should be open to agent roles with BPO experience, as well as being amenable to...