Quality Manager jobs in Puerto Princesa City

Role Description This is a full-time on-site role as a Training and Quality Manager. The Training and Quality Manager is responsible for monitoring and evaluating inbound and outbound calls, developing training modules, designing and implementing training programs, and performing quality assessments. The Training and Quality Manager identifies areas for improvement, creates action plans and...

IMPORTANT: This role is an ON-SITE, office-based role in Makati and is NOT a shipboard opportunity. POSITION SUMMARY This position monitors top and emerging contact center transaction trends and NPS reviews which indicate process and policy friction points for guests, trade partners, and contact center agents during interactions from booking research all the way to post cruise experience. This...

Job Overview We are seeking a senior-level Program Manager to lead enterprise-wide Data Profiling, Cleansing, and Data Quality initiatives within SAP environments. This is a strategic leadership role responsible for overseeing cross-functional teams, defining data governance standards, and driving execution across large-scale SAP data programs. The ideal candidate brings strong program...

Reporting to the Associate Director , the Sr. Manager – Quality Cap dev is responsible for implementation and delivery of Strategic quality framework that supports consistent delivery of client metrics & value to business. Responsible to plan and delivery training to New Hire & on floor. Constantly innovate & improve training strategy, Speed to competence. - Manage and implement quality...

Position Summary: The Senior Manager of Customer Experience oversees the Customer Experience teams for accounts that he/she supports. Responsible for the design, development, and delivery of training and quality programs for customer service representatives, to ensure high level of customer experience and client policy adherence. Responsible for providing recommendations for improving the...

The Quality Assurance Manager ensures that the team of Quality Assurance Officers meets or exceeds the standards in designing and delivering the set Quality metrics to continuously drive the performance of the Customer Contact Group. How You'll Contribute - Spearheads the development of quality goals, procedures, and standards that are coherent with the values of the Security Bank. - Submits...

PURPOSE OF THE ROLE The QA Manager owns quality across all company products — web (React/TypeScript), mobile (React Native iOS & Android), and backend APIs (NestJS/Python). This role leads the entire Manila QA team, defines test strategy, establishes quality gates across all environments (Dev → Staging → UAT → Production), and drives test automation adoption. The QA Manager is the final sign-off...

Overview : Oversees CE Team Leads to ensure tasks / responsibilities are carried-out effectively and efficiently. Designs & implements career development plans for each role to ensure maximum client, operational, and personal effectiveness . Responsible for final analysis, review & approval of recommendations for improving the quality of service of Operations and maintaining high Customer...

URGENT HIRING! Manager, Quality & Training – US Healthcare Schedule : Night Shift + Onsite Job Title: Manager, Quality & Training – US Healthcare Location: Philippines (supporting U.S.-based healthcare clients) Department: Operations – Contact Center & Claims Adjudication Reports To: VP, Operations Supports: U.S.-based Healthcare Clients Tasks: The QA & Training Manager is responsible...

Job Description - Adherence of Quality SLAs - Design the Sampling Strategy for the process - Monitor process quality check audits - Ensure completion of the Internal and External Calibration sessions - Ensure that Frequency and Event based feedback for the team is complete - Preparation of Quality Standard Documentation for the process and update it on a regular basis with regards to any...

Job Summary: Our Regulatory Affairs and Quality Assurance Manager plays a significant role in day-to-day regulatory controls, efficient and compliant operations based on government standards and in ensuring products being carried by the organization pass the local and regional quality processes. This role focuses on: - Completing and validating all required Own Brand registration being sold by...

Key Responsibilities Training Program Development & Standardization • Design and implement standardized onboarding programs for: o Contact center agents (Commercial, MA, ASO, etc.) o Claims adjudicators (Professional, Institutional, COB, Adjustments, Recovery) • Build structured training curricula, modules, lesson plans, and facilitator guides. • Develop knowledge, assessments, and...

Job Profile Manager II, Quality and Training Job Profile Summary The Manager Quality and Training will manage training and quality staff for contact center programs. Responsible for staff performance, driving training and quality process improvement in partnership with program leadership and clients. This position will Lead the evaluation, design and delivery of training and quality...

The Quality Manager I will manage quality staff for contact center programs. Responsible for staff performance, driving training and quality process improvement in partnership with program leadership and clients. This position will Lead the evaluation, design and delivery of training and quality initiatives. Oversee new hire, continuing education, and program specific training on assigned...

The Manager Training and Quality will manage training and quality staff for contact center programs. Responsible for staff performance, driving training and quality process improvement in partnership with program leadership and clients. This position will Lead the evaluation, design and delivery of training and quality initiatives. Oversee new hire, continuing education, and program specific...

- AI & Tech Fluency – Strong understanding of tech ecosystems and ability to leverage AI tools in Training & Quality. - Stakeholder Management – Proven experience partnering with global stakeholders and cross‑functional teams. - Performance Management – Solid track record in driving training, QA, and operational performance outcomes. - Data & Analytics Literacy – Ability to interpret data, build...

- Essential Functions/ Core Responsibilities - Maintains appropriate staffing levels according to program requirements. - Contributes to the assessment, analysis, planning, design and delivery of training and quality solutions. - Acts as a primary point of contact and performance consultant for training and quality functions, partnering with program management within assigned accounts. -...

Essential Functions/Core Responsibilities • Maintains appropriate staffing levels according to program requirements • Contributes to the assessment, analysis, planning, design and delivery of training and quality solutions • Acts as a primary point of contact and performance consultant for training and quality functions, partnering with program management within assigned accounts • Develops...

Candidate Profile - With at least 1-2 years of experience as a Quality Manager - Must be willing to work onsite in BGC, Taguig - Effective communication skills, both written and verbal - Proficient in Microsoft Office - Ability to multi-task and meet timelines on deliverables - Detail-oriented What's In for You? - Career Advancement - HMO active on Day 1 - Monthly Incentives Program Essential...

Candidate Profile - With at least 1-2 years of experience as a Quality Manager - Must be willing to work onsite in BGC, Taguig - Effective communication skills, both written and verbal - Proficient in Microsoft Office - Ability to multi-task and meet timelines on deliverables - Detail-oriented What's In for You? - Career Advancement - HMO active on Day 1 - Monthly Incentives Program Essential...