Workforce Management Analyst (Real Time Analyst)
|
Straive
Cebu
The Real Time Management Specialist monitors live operations, makes immediate staffing adjustments, and ensures service level targets are met throughout the day. This role requires quick decision-making abilities and strong understanding of real-time operational dynamics. Key Roles and Responsibilities - Monitor real-time service levels, queue volumes, and agent availability - Make immediate... |
View salary & More Info |
|
8 hours ago
|
|