Customer Relation Service Supervisor jobs in Eastern Manila District

About the job Customer Relations Supervisor - Central Qualifications: - Bachelor's Degree in Business Administration, Communications or Marketing - Have the ability to understand Key Performance Indicators as indicated by the company - Able to communicate and empathize with clients - Preferably with experience in doing outbound telemarketing - Fluent in English, Filipino and local dialect -...

A leading HR solutions provider in Quezon City is seeking an Officer/Supervisor to oversee employee benefits implementation, manage records, and enhance employee engagement programs. Candidates should have a Bachelor's degree in Psychology or HR, with 3-5 years of HR experience, including payroll and employee relations. The ideal candidate will possess strong knowledge of Philippine labor laws...

Description The Customer Service Supervisor is responsible for leading and managing the customer service team to ensure exceptional service delivery and customer satisfaction. This role involves overseeing daily operations, handling escalated customer issues, and collaborating with other departments to improve overall customer experience. Qualifications - Bachelor's degree in business,...

Supervision and Leadership - - Provide hands-on supervision and guidance to Customer Care Account Officers to ensure optimal team performance. - Foster a high-performance culture by setting clear expectations, promoting accountability, and providing continuous coaching. - Conduct regular training and development initiatives to enhance technical knowledge, soft skills, and customer handling...

Customer Service Supervisor – Moldex Group of Companies Location: Quezon City, National Capital Region, Philippines Join to apply for the Customer Service Supervisor role at Moldex Group of Companies. Responsibilities - Provide hands‑on supervision and guidance to Customer Care Account Officers to ensure optimal team performance. - Foster a high‑performance culture by setting clear...

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail,...

POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Our Employee Development team is hiring experienced Customer Service Supervisors to support a...

Overview This role is responsible for overseeing the overall customer service team, ensuring exceptional customer through efficient problem resolution and continuous improvement of service delivery. Educational/Work Experience - A bachelor’s degree in administration and management or a related field - At least one (1) year experience in service management or a related role - With knowledge of...

A food service company in Quezon City is seeking a full-time team leader to provide excellent customer service and promote strong relationships among team members. The ideal candidate will have a Bachelor's degree and 1-3 years of experience, focusing on customer service excellence, training new team members, and ensuring operational standards. This position offers a dynamic work environment with...

On-site - Pasig No Exp Required High/Senior High School Full-time Job Description The role requires strong interpersonal skills, patience, attention to detail, and the ability to multitask in a fast-paced environment. Proficiency in customer relationship management (CRM) systems and a commitment to customer satisfaction are key to success in this position. Qualifications Customer Service...

On-site - Quezon City 5-10 Yrs Exp Bachelor Full-time Share Job Description Description - Lead and supervise a team of customer service representatives, ensuring high-quality service delivery. - Develop and implement customer service policies and procedures to enhance operational efficiency. - Monitor team performance metrics and provide coaching to improve skills and productivity. - Resolve...

Responsibilities - Oversees the daily workflow and scheduling of telemarketing staff. - Motivates and supports agents through feedback and communication - Prepares monthly and annual performance reports. - Maintaining documentation about customer service department activities. - Monitoring the performance of customer service staff. Qualifications - Bachelor's Degree or equivalent and at least...

Sales Strategy and Execution - Create and implement comprehensive sales strategies to achieve company sales goals and objectives. - Consistently meet or exceed sales targets and quotas through proactive client engagement and sales activities. Client Relationship Management - Build and maintain strong relationships with key clients, understanding their business needs and providing personalized...

Join to apply for the Client Relations Supervisor role at Focus Global Inc Our Client Relations Supervisor plays a vital role in enhancing the FGI customer experience by fostering strong relationships with our clients and ensuring the delivery of exceptional after‑sales service. You’ll work closely with various teams, including designers, project coordinators, technicians, and installers, to...

About the Role Our Client Relations Supervisor plays a vital role in enhancing the FGI customer experience by fostering strong relationships with our clients and ensuring the delivery of exceptional after-sales service. You’ll work closely with various teams, including designers, project coordinators, technicians, and installers, to ensure smooth communication and coordination with clients. You...

Client Profile Established in 1976, the company has evolved into a rapidly expanding IT powerhouse, extending its presence beyond the Philippines to Canada and Australia. Its core expertise spans business consulting, systems integration, and a wide range of IT service solutions. Position Customer Relations Representative Company Industry BPO Company Location Ortigas, Pasig City Salary...

JOB SUMMARY: The Customer Relations Sr. Manager is responsible for overseeing the Customer Experience Department, ensuring efficient operation and delivery of exceptional service to customers. This role involves strategic planning, team management, process improvement, customer leads conversion while maintaining high customer satisfaction levels. DUTIES AND RESPONSIBILITIES: 1. LEADERSHIP:...

POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Our employee development team is looking for experienced call center customer service supervisors to...

A leading customer service firm in Mandaluyong is seeking a Client Relations Supervisor to enhance customer experience and lead a team in delivering exceptional after-sales service. The ideal candidate has a Bachelor's degree, 4+ years of experience in customer service, and strong interpersonal skills. This role demands problem-solving abilities and a commitment to process improvement. The...

A leading retail company is looking for a Client Relations Supervisor in Mandaluyong. This role is crucial for enhancing customer experience through strong client relationships. You will oversee after-sales service and lead a team to resolve customer concerns efficiently. The ideal candidate should possess a Bachelor's degree and at least four years of relevant experience, demonstrating strong...